Salt Rock Grill

Reviews 3

BR

Bradd Robinson

I know that this place gets glowing reviews, but I had a god awful experience here. I was having medical treatments here, and I wanted to take a member of my medical staff to dinner. I wanted it to be a really nice experience, as he had treated me very well. This place came highly recommended by the staff at my hotel. To fully understand my experience, I need you to understand that my doctor is from India, and has a very traditional indian attire. My hotel made reservations for me at 6:30pm for two people. When we arrived we found out there was very little parking, so we decided to valet our car. The valet was incredibly rude to my guest, and as we walked off, he made a very racial comment. I was embarrassed for my guest. When we walked in the door, we were told our table was not ready yet, and we could wait in the tiki bar area and have a cocktail. My guest does not drink, so we opted to head down to the narrow strip of beach by the tiki bar. After 45 minutes, I inquired as to when our table would be ready. The hostess was VERY rude, and she said, "It will be ready when it is ready." I was totally taken back by her comment. Literally the sun was setting before we got our table, so we waited over an hour past our reservation time. We were seated in what has to be the noisiest part of the restaurant. I could barely even converse with my dinner guest. Our server was incredibly hard to hear over the noise, and when we asked him to repeat himself, he was very rude. We finally got our order in, and then the wait really began. We waited forever for our food. Well over 45 minutes for two entrees to be served. We were both out of iced tea when our food got to the table, and we had to ask for a refill. It hadnt come after 20 minutes, so I got up and asked another server if he could refill our tea. Still nothing, so I went to seek someone to refill our tea. As we were passing our server I overheard him talking about the "Indian guy" in his area that didnt speak English. When the other server asked what he was talking about, he made fun of us, and told his fellow server that we kept asking him to repeat himself because we didnt speak English. I approached our server and told him that we both speak perfect English, which her knew I did, as I am a full blooded American. He knew I was upset. I returned to the table, and we finished our food, without ever getting a refill. Our server was either too embarrassed that I caught him talking about me, or for some other reason, he wasnt the one that gave us our bill, nor is he the one that took our payment. We were never asked if we wanted dessert, or anything else. Our food was NOT good, nor was it warm. It was cold, as it had been sitting in the window for some time. It was very apparent to me that this restaurant is ok with discrimination. When I wrote the manger of the restaurant, he claimed to be shocked that this happened. He did not offer any form of apology or anything else. He could have at least offered to have us come in again, and try the place again. There is no way that I would return to such an establishment, but he could have offered.

MA

Matthew Rutherford

In short, perfection. If I could give more than 5 stars, I would, and Im a picky guy. The occasion was my wedding dinner, so I was even pickier than usual, and Salt Rock Grill delivered spectacularly in every way. We booked the Wine Room about two months in advance for a Thursday night, and Garrick and Julia were there for us every step of the planning process. Id never planned a wedding dinner before, so every time I thought I was done, I realized some other detail needed addressing. They were always prompt and professional in replying. This was a destination wedding, so I needed their help, repeatedly, and I always got it. Some of their "value-added": * encouraging me to pick a less expensive menu, based on our guests food restrictions and tastes; * suggesting exactly the right amount of wine and champagne to pre-order; * referring me to the best cake bakery imaginable (Cakes by Carolynn – see my review there); * helping me figure out the right table configuration by, and this completely blew me away, actually physically re-arranging the tables into different configurations and taking photos; * allowing us into the room several hours before the wedding in order to set up our own place cards, table favors, and center pieces; * accepting the cake several hours early and keeping it cool. And, then, the dinner itself. First off, the food was incredible, simply some of the best Ive ever had, from the Kingston Trio to the steak and grouper to the cannoli – just amazing. All of our guests raved about it, and my family has several very picky eaters. Also, on the fly, they whipped out two vegetarian dinners for guests whom I didnt know were vegetarians. And they were extremely conscientious around three nephews who have severe peanut allergies, and went out of their way to create fun substitute food for the younger two so they didnt feel left out. Maggie was the lead server, and she was on top of everything we needed, constantly checking in with us, all with a very cheery attitude. She took care of everything, and automatically handled all kinds of small touches even my anal-retentive brain didnt think of, such as turning down the music when the toasts began. We were in very, very good hands throughout, and it made it so we could enjoy the evening rather than worry about things being handled. Finally, this was a gay wedding, and I was somewhat nervous about being treated well by everyone, and we were. It was a complete non-issue. We couldnt have been treated with more respect and professionalism. Im not a big one for praise. Im cheap and critical, and this was expensive. But it was worth absolutely every penny for the peace of mind and the fantastic experience.

SH

Shanny

Went here for our anniversary dinner tonight with high recommendations from locals. We called in advance for a reservation not knowing if we needed one, they got us in at 9:15. While on the phone we told them it was our anniversary and the hostess seemed not to care. When we arrived we had a great table with a wonderful view on the lower level. The hostess did not bring us a wine menu however. When our waiter came he was very polite and walked us thru the menu, and said hed find us a wine menu. We ordered tuna sashimi app that was delicious and came out in a timely manner, but they forgot to bring us chopsticks to eat so we had to wait a few. I ordered a ceaser with no croutons to accompany my meal and my boyfriend the house salad. They brought his house salad only and sat it in front of me, when I told them the mistake or waiter quickly rushed off to get my ceaser, but came back with one covered in croutons. So he had to again leave to correct my salad. For my meal I ordered a Lobster Tail Oscar style which confused the waiter, so I told him they could just put the Oscar on the side. My boyfriend ordered the Tomohawk but they were out so he went with the ribeye. A few minutes later the cabinet waiter came back and asked me what side I wanted he had forgotten to ask, at that point we asked if he had found a wine menu yet since we were halfway thru our meal. He brought one back but then waited til our food arrived to take our wine order. My lobster came out but was missing the drawn butter and the Oscar style add on. Luckily my boyfriends steak was perfect. When the waiter finally came with the wine I told him I was missing the Oscar and the butter. He brought them over immediately. My lobster was chewy and tough and I had to use a steak knife to cut it it was so over cooked, the crabmeat on the Oscar style was also completely dried out and crusty. Overall my meal was terrible. To top it all off no one mentioned our anniversary even or asked why we were there for dinner. A manager stopped at all the tables surrounding us even and checked on others, but passed right by our table. What a waste of money on a special occasion for bad food and mistake after mistake. Ruined our night.