Cakes By Kim
| Address: | 15 Germay Dr # 200, Wilmington, DE 19804, USA |
| Phone: | +1 302-252-9995 |
| Site: | cakesbykim.com |
| Rating: | 3.8 |
| Working: | 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–6PM 7:30AM–6PM 7:30AM–2PM Closed |
Location
Photos 59
Reviews 6
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Marsha Foraker
I have been dealing with Kim since she was doing out of her home. There were cakes that the decorates could have been better. I just recently within the last year have had problems with her staff. Back in June, i purchased a cake for my daughter bday. I had paid for the cake and threw the change in my bra. I left the store not within 8 mins of leaving the store they are calling me. Could u come back to the store because the girl gave u too much change. Really??!!! Thats my fault!! Just because im not that type of person i turn around and to gi e the change back. When i arrived there and told the girl u still owe me money back. She couldnt even get me the right change back the second time around. As of 9/6/16, i went to order a cake and i spent prolly 10 mins on the phone. I just said i will call back to speak to kim. I called back the next day. I ask for kim someone by the name of Liz( the manager) came on the line. Her customer service skills suck. I get do you want to order the cake by now im just pissed, i just hung up the phone. Thinking to myself should i order the cake or just stop getting cakes from there. I called back and speaking with liz again i told her to inform kim that she lost a customer due to their poor ass customer service. Liz then says you are a f***ing white trash and hungs up the phone. Great customer service!! Great management skills!!
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Jacqueline Gracias
I had used Kim for years. I had requested she do my wedding cake. I had texted her and gave my date of July 2. My husband mom and I met with Kim on February 13 to do A tasting. We decided that we wanted to get a fresh anniversary cake on July 2, 2017 versus freezinh too layer It took Kim awhile but she sent me a copy of the bill. The information never said wedding was 2017. I checked in with Kim on June 24 to discuss the final payment. I told her I was nervous and she told me to enjoy. On July 2 as I was getting ready to go into my reception I was informed that the hall had tried to reach Kim with no success. The specialized cake that I had dreamed of had not been delivered. This was also the only dessert we had to serve. My cousin finally reached her via Facebook as we walked into the hall. Well into the reception a cake came with none of my flavors and d that look nothing like what I wanted. The cake was frozen in the middle and caused a great amount of issue for the staff as they try to cut. According to Kim I was on the books for 2017. All this odd in doing a tasting in Feb and checking in. This was highly unprofessional. I agree people make mistakes but this impacted our wedding day. The cake and pictures were most important.
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A Private User
Very unprofessional. I had worst experience with these people recently. I ordered a birthday cake for my friends daughters first birthday 11 days in advance. That was my gift for her. I was expecting everything would be right. They were very nice when I was ordering it and I paid the amount in full. They called a day before the party and said they dont have the decoration for the cake and they will do the cake without the decoration. They didnt even apologize for their mistake. They charged extra $$$ for the decoration and delivery. After a long argument they decided to return the decoration money back. I requested to call me before the delivery. They left the cake unattended at the birthday venue 2 hrs before the requested time when no one was there. They didnt even care to call me. To my surprise the cake was totally different from the one I saw in the catalog (wish I had an option to upload pictures here). The icing and finishing was so bad. It looked so cheap. It didnt look like the cake for the price I paid for. My friends planned the whole theme based on the cake decoration, It was very disappointing and embarrassing in front of my friends They are very unprofessional. Please dont go there and repent later.
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Danielle Cullen
If youre looking for an over priced mediocre cake then this is your place. My cake has no height to it and none of the decorations were done to my specifications. I know the bakery business. I could have gotten this exact cake at a shop rite for around $30. Though I would expect to pay more at a specialty bakery. But this cake that I received was not worth $75. Too bad I paid up front. Dont pay unless you like the cake. They dont follow directions well. So speak slowly and clearly, repeat yourself several times. Maybe they will get your order correct. I even wrote everything that I wanted myself. UPDATE: today was the party. I was told that the cake would have a layer of icing. In the middle supposedly to make the cake higher. When we cut in to the cake there was no layer of anything in the middle. And the cake wasnt even properly leveled. The decorator simply turned the cake upside down to make the top flat. Which explains why the cake was slightly lopsided. I myself am a cake decorator. I no longer do it professionally and did not have time to do it for this party. But I can tell you from experience that this only comes down to laziness and being cheap.
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chardanay harris
Idk about all those other reviews but this is my story... I was looking for a specific cake with a certain filling a certain look for my birthday I looked everywhere and no one could help I finally stumbled upon cakes by Kim and read the reviews and was s bit iffy about it so I went into the shop myself first impression wasnt that impressed but I thought hey give it a try so I showed the girl a picture of my cake and right off the bat she knew exactly what I was talking about I ordered the cake on a Saturday picked it up on Monday at 1:00 and it was exactly everything I wanted it was wonderful the whipped cream the star worries everything tasted fresh and handmade from scratch I have no complaints the only reason I didnt give it 5 stars was because I asked for chocolate shavings but they kind of over did it a little and I had to pick it off because I didnt like it but other than that all thumbs up for cakes by Kim ❤️ And the staff was friendly and welcoming I had no bad service
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Yareline Santos
I just got a cake from here today OCT 22! For my first baby shower . Me and my mother specifically went back two weeks before the due date and made sure they had everything right that we asked . My mom picked up the cake which you guys are glad she did because with what it looks like I wouldnt have left without something being done to the cake before me walking out! I will take a picture of the cake now and show a picture of what the cake is suppose to look like . This cake was specifically in your book at your store. We had special specifications of what we wanted written on the cake and you guys just decided to do whatever you wanted to do!!! Im so upset I dont even want to go have my baby shower anymore . I am very very very very DISAPPOINTED. I will let everyone know not to order any cakes from you guys . Bad business!
