SUBWAY®Restaurants
| Address: | 991 Forest St, Dover, DE 19904, USA |
| Phone: | +1 302-724-7767 |
| Site: | order.subway.com |
| Rating: | 3.4 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM |
Location
Photos 28
Reviews 13
ED
Edward Bianchi
These people cheat! Be warned! I have just sent the following letter to Subway s customer service email. **************** This is the second visit Ive made to this store. I routinely order two foot-long BMT sandwiches for me and my wife. I order mine with double-meat. On my first visit I did not pay attention, but when I got home with the sandwiches it seemed to me that I had less meat than usual. (This is not the first time this has happened. On one occasion I discovered that my sandwich had no ham in it at all, but that is another store and another story.) On my second visit to the Forest Street store, today, I paid close attention while my sandwiches were made. I noticed that while there were six slices of salami and pepperoni put in my wifes sandwich, only ten slices were being put in my double-meat. I would have expected twelve slices -- six times two is twelve, yes? When I asked your employee why I was being shorted, she told me, "We are told to only put in ten slices when a customer orders double-meat. Im sorry, but that is what we are told to do." I was so stunned I said nothing. I continued to say nothing until your employee became so uncomfortable she said, "I see Im not going to win this," and put in the shorted slices. Given your recent bad publicity about 11-inch "foot longs", I cant imagine that your stores are under orders to shortchange your customers that order double-meat. I have to believe that the Forest Street store manager has decided he/she can do this and get away with it, because customers dont bother to count slices of meat. This must be easier to get away with because I have noticed that the employees at this store ask the customer if theyd like to pay for their order while their sandwiches are being made. By distracting the customer this way, their subterfuge is even harder to catch. I believe your restaurants are franchises. I think you need to come down hard on the franchise at Forest Street. They are cheating your customers and leaving you open to yet another lawsuit -- and one that would be more justified, in my opinion, than the one about the 11-inch foot-longs.
DA
Darious Wilson
Ive always enjoyed this Subway. Its been in this location for years and has recently received a face lift. Only downside is that the parking lot is a little small and there is a limited way of getting in and out this place.
HE
Henry Kramer
Standard Subway restaurant, if you like Subways you will like this store. My sub was made with the fixings I requested. The food preparer did not skimp on the fixings. The store was clean and the staff was friendly.
KA
Karen Purcell
Place is clean, but service extremely slow. Also noticed sandwiches are much skimpier. I will be taking my money elsewhere.
NI
Nick Packard
This is the worst subway i have ever been too, service is soooo slow.
JA
Jasmine Thomas
Thight parking space. Hard to drive in and out of.
RA
Rachel Dunning
Super slow sub par customer service
JA
James Fletcher
Sandwich was excellent.
MA
Marcelona Becker
I love there tuna sub
TR
Travis Alston
Great service always
SH
Shelly Hosten
Fast and efficient
MI
Mike Helmer
Good subs
LE
Leonard Ross
