Cold Stone Creamery
| Address: | 36957 Cook St, Palm Desert, CA 92211, USA |
| Phone: | +1 760-565-1990 |
| Site: | coldstonecreamery.com |
| Rating: | 4.3 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 31
ME
Megan Burdick
This place REEKS of stinky bathroom cleaning chemicals. It was so bad we had to eat outside in the super windy weather, our overfilled ice cream cups dripping on our clothes. I ordered the Oreo Overload, which I order every time I go to a Coldstone. So I know it pretty dang well. This didnt taste like Oreo Overload. The worst part was that the ice cream was TOTALLY crystallized. Like, every bite had ice crystals in it. It didnt taste like the normal sweet cream but a stale yucky version. I dont know what the heck these people are doing here. It takes a lot for me to take food back, but I took mine back in and told one of the workers what was going on. She didnt know what to say, so she brought her manager(?) over. The manager looked at me like I was crazy when I told her my ice cream was totally crystallized and looked/tasted old. She didnt offer to remake it. She just rudely told me "Well I just opened that ice cream". No apology or anything! I asked her to remake it with a different ice cream, which she did begrudgingly. The second attempt was better but still didnt taste anything like my usual (even factoring in the different ice cream base). How is this Coldstone still in business, and how does it have 4.5 stars?!
ME
Melissa Byrum
No way of rating this because they werent open when they said they were. Sign on the door says they open at 11am go there at 1:30pm and the doors are locked and the lights off. 115 degrees outside and an ice cream shop isnt open?????? Sounds like a sound business plan
A
A Private User
Went in and placed my order. Got home my ice cream, heath ba and almonds were not blended together. The ice cream was just folded over. All my goodies were just laying in the middle. If the manager or owner read this, I was there Jan.21, 2012 at around 4:00 pm.
BR
Brad Listermann
Of course, most people have had their ice cream and know they have a wide variety of delicious choices freshly made in front of you. This particular store has a friendly staff with a small indoor seating area and a larger out door setting area.
IR
Irving Marin
They have a great ice cream ,its really clean. The staff its friendly. Kim really help me and she was patient and she even give me options to choose.
JE
Jesse Casanova
Speedy ordering, you can see how your custom order is made. And the employees are very patient even if your picky and/or unsure about your order.
JA
Jared Dean
Great service all the time and ice cream is always good. College students work there and always have a story to share.
TA
Tara Mulligan
Dont try to use a coupon here. They wont take it even if it isnt expired :/ Bad business model and will not be back.
TY
Tyler Powell
Most bomb ice cream ever. Cake batter with Butterfinger, Oreos and chocolate chips... cant get that ANY where else.
ST
Steven Mariscal
Been here once was so empty no one like cold stone no more? Well I had my ice cream and it was tasty.
IS
Ismael Ramirez
Stopped here on my way to AZ. Great customer service. Reasonable prices. Great tasting ice cream.
AU
Austin Bradley
Hands down Cold Stone has the best ice cream. Wide variety of flavors and toppings. No complaints.
AB
Abel Garcia
Theyre always very helpful and the ice cream is great, love the shakes too.
AL
Alice Coltharp Dean
I liked the ice cream and usually quiet which means we get to sit inside.
CH
Charlie Baker
Great, friendly place. Friendly employees. Easy access from freeway too.
WI
William Stieritz
Good quality ice cream with fast service. Its a keeper!
PA
Pancho Villa
The best of the best i just loved it am addicted
TH
Theresa Hasegawa
Love Coldstone icecream. Service with a smile
AM
Amy H
Nom nom nom customer service was great
ZA
Zack Garland
Quick, good, clean, and friendly.
B
B J
Fresh banana and great service.
TI
Tim Ryce
Great treats. Noisy patio.
DA
Dat Serg
Great ice cream and staff.
A
A Diaz
Rich and tasty ice cream
LI
Liam Cousins
High quality ice cream
RU
Ruby Castellanos
GOOD FOOD NICE PLACE
KI
King Marc
Simply delicious!
MA
Marielle Andrus
Awesome ice cream
NU
Nucrowe Yucrow
Great place.
SI
Simon Smith
Great service
IR
irisivette26
Great place
