Address: | 10965 Rosecrans Ave, Norwalk, CA 90650, USA |
Phone: | +1 562-863-8259 |
Site: | candlelightbakery.net |
Rating: | 4.1 |
Working: | 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–7:30PM 8AM–8PM 9AM–8PM 9AM–6PM |
AK
Akash Soma
ZERO CUSTOMER SERVICE Every year we order the same cake for my moms birthday and every year it tastes fantastic. However, the reason I am giving a one star review is for the managements lack of service. This year the bakery got my order wrong by giving me a chocolate cake instead of a vanilla, so I called and was given an email address to contact so that a manager could call me back. When I received a call back it was from an "assistant manager" who rechecked my order and confirmed that the cake they gave me was not what I ordered. She then proceeded to make me an unfair offer to make things right, so I requested to speak with the manager and they still havent gotten back to me. I was a loyal customer for so many years and recommended Candlelight to all my friends and family, but until a manager helps me settle this issue I dont see any reason to continue coming here. UPDATE After never getting a call back, I had to make a call to the bakery and spoke to the manager. According to her it is fair that the customer should have to pay for a mistake made by the bakery. There is no way I could tell the cake was wrong until I brought it home and cut it open in front of 30 guests and the manager thought I should have stopped my party, not served the guests, and brought the cake back to the store. She refused to give me a full refund. Candlelight lost more than one customer today.
MS
Ms. Independent
I first was introduced to their cakes in the 90s. Its a family celebration go to bakery. Their cakes are always moist and not too sweet, delicious and reasonable priced. Now they have grown so much, I first began visiting their first look location in Norwalk, then Lynwood, I havent had the chance to visit their now new location in South Gate. They have since modernized their bakeries. Along with many new pasteries. I am always very satisfied with their service and cakes. If you havent tried their cakes, you must. For those diabetics, these cakes wont disappoint you, as they are not that regular sugar frostings. Their frosting is light, and just sweet enough but very delicious. Their fruit toppings are ALWAYS fresh. As I mentioned before, I have been visiting their bakery for 17years now and will continue for many more years to come.
RA
Raul Arreola
Very delicious cakes. I have been ordering our cakes there for the last year. However, the last time I was there (March 2016) I was disappointed with the staff. There was only 1 girls taking cake orders, we waited like for 45 minutes to be helped. Then a customer who came "after" us was helped first because the staff failed to inform us that we were supposed to take a number to order a cake! Then during the week I got 2 more calls from Candle Light trying to confirm my cake order because not sure if correct or not! Really?
DI
Diane R
I found this place by a friend, and it is delicious! I had a special order cake made for a birthday party chocolate and bananas cake with choco whip cream frosting! I give it a 10! Every single guest asked for the address of the bakery and they all took a piece of cake home! My only gripe is that for a bakery closes early. I have tried several other desserts and cakes and everything is excellent!
BG
bgfcjoe
The cake is good. Customer service is horrible. They give you different quotes depending on the person that helps you. I paid for a cake, when i called back for instructions on lettering they told me that they gave me a wrong price and that i had to pay the difference. Friends also had complaints over the customer service at this place.
A
A Private User
i love the cakes their so good that we always get our cakes here they have the best cakes unlike some places where the frosting is so sugary or weird tasting that you dont even eat it here you literately leave your plate empty cause its so good and the fruit is so good i recommend this place
FR
Frsnced Flores
Warning if your credit card doesnt have a chip u cant use it...so i tried to use my American Express card that has a chip and they dont take American Express so I said okay can I write a check and nope they dont take checks so you guys get a negative star get with the program Candlelight
A
A Private User
Owner doesnt care about customer service, refused to honor an advertised coupon,I will have to report this to the Better Business Bureau! He decided to lose a customer rather then to honor his coupon. Bad business decision!
PR
Priscilla Gomez
my sons first birthday cake was bought here with my sister. I gave a picture of the characters I wanted but we got it wasnt what they said it was going to be. I was really disappointed, but over all the cake tested great .
RA
Ray Fong
I found this place maybe 4 years ago before they had their remodel. This place has never disappointed and I always recommend this bakery to friends. Im glad to see they remodeled and are doing well, they deserve it!
CE
Cesilia Facio
Horrible service. Delicious pastries and cakes but the service was bad. I stood in line waiting for my turn and two people who came in after me got their pastries before me. Never going again.
A
A Private User
Best spot ever to pick up a cake for any occasion. My personal favorite is the Napoleon style. Id recommend this place to everyone! I hope you all share the same experience I did :)
MA
Mayra Garcia
Everything Ive purchased from here has been an A+ never dry or too sweet but perfect! I just wish there was faster service but everything is so good that its worth the wait.
DI
Diane Laufou
I always come here to order cakes.. Napoleon cake is always a winner at parties. Just the right sweetness.. Fresh fruit.. Come here!!
MA
Maritza Bojorges
I have ordered from this bakery for years and today that I went in the employee was rude, really bad service. Never ordering again.
PO
POE TOGAFAU-FITI
I have been to this bakery three times now and satisfied every time. The decorations, the flavor, the customer service.
LA
laura bustamante
One of my bad experience drove 30 mins and they take almost two weeks to get your money back. Really bad service.
AN
Anel T
Tried a couple of different things. They have average quality for above average prices. Not worth the $$$$.
PR
Precious Girl
Cakes are awsome never been disappointed. Look amazing and taste super delicious. Very satisfied customer.
AN
Annette Montanez
Gave the eclairs to a friend as a thank you. When my friend opened the box his first words were "Wow"
VI
Vicky Dimopoulos
Recently bought the chocolate genache cake for a coworkers birthday..it was a hit! everyone loved it!
JE
Jeanette G.
We got Oreo cup and horchata cupcakes and they were really good!!! I really recommend this place.
SA
Sandra Lopez
Favorite places for cakes! However they need to figure out better packaging for gelatin transport!
JU
July Garcia
I love this place because the desserts are really tasty and because I love this place.
MA
Madison Bryant
This is a pretty good bakery. I am a fan of tres leches and this is one of the best
BA
Barbara Soto
Chocolate ganashe is the best ever and I love the fruit whipped cream cakes, yum.
MA
Maggie luna
Ive been coming here over 15 years Napoleon is my favorite cake. So... Tasty!
MI
Minjong Lee
좋아요,정말 있서요~~~
CA
Carlos Cibrian
The cookies here are pretty good and they did a good job of moving the line.