Pizza Hut
| Address: | 680 S University Blvd, Mobile, AL 36609, USA |
| Phone: | +1 251-660-9766 |
| Site: | pizzahut.com |
| Rating: | 2.4 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–12AM 10AM–12AM 10AM–10PM |
Location
Photos 58
Reviews 12
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kalcarpe
This is the WORST Pizza Hut Ive ever been to! I passed through Mobile on my way home from Orlando. I stopped with my family at Pizza Hut. We walked in and there were 2 males and 1 female working behind the counter/in the kitchen. All 3 walked by us without saying a word. The 1 waitress came from the other side of the dining room hands full of dishes and she immediately helped us. She told us to pick a seat. The table was dirty and was never wiped down. We had to wipe it down ourselves. The whole time we waited for our food I could see and hear the 3 employees in the back playing around. The female was talking so loud I could hear her talking about other employees and who had been fired and for what reason. The waitress seemed to be the only one working. She was waiting on 2 tables and cleaning up the salad bar while everyone else was talking, playing, messing around. I saw another lady come in after us to pick up her order and it was wrong. We didnt get our breadsticks we ordered. I had to go the counter to ask for them and when we got the marinara sauce it was cold. From what I could over hear the female employee saying this business seems to have a problem with its employees not doing what they need to do. I tried to find a managers name and was unable to find one. If the manager or owner reads this and after other reviews of this Pizza Hut Ive read you may want to do a little more house cleaning so you dont go out of business.
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Debra Dryburgh
TERRIBLE SERVICE! I ordered a pizza and the online system said it would take 1:15 to arrive. While I was waiting, the delivery driver called my phone to check which hotel I was in, and I told him very clearly which one I was in. After an hour and a half and my pizza hadnt arrived, I called the store and they said that the driver had returned with my pizza because he tried to deliver it to {some other hotel] and I wasnt there. I told them that I had told the driver exactly which hotel I was in, but they said there must have been a mistake and that they would send it right back out. I asked how long it would take, and they said "10-12 minutes". So after about 20 minutes, I called back and they said they had noooooooo idea why he wasnt there yet, but admitted there was another pizza going in my direction so hed waited so he could take that one too. I said, "Surely he wont deliver theirs first?" and I was promised they told him mine was top priority. Naturally, when he arrived two hours after I ordered the pizza, mine was the only pizza left in his bag, so Im pretty sure I wasnt the top priority in any possible way. Thanks for the cold pizza and a terrible experience.
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Alisha Mcswain
This is the absolute worst pizza hut to order from. The employees allowed myself and 4 other customers to stand at the door knocking while they pretended to look at a computer screen and ignored us. If they didnt hear us that would have been one thing but I know our knocks were heard because they laughed as we stood there. When someone finally had sense to come to the door we were asked were we coming to eat in which we all replied we were picking up and was then instructed to go around to the drive thru. Picking up at the drive thru was no problem but to allow someone to stand there knocking was utterly ridiculous.
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Tony Lydell
Service was a joke. I had to ask to be seated? Odd I know but if your gonna put a sing up WAIT TO BE SEATED then maybe someone should pay attention to the people standing by it for 5min. Besides there was only ONE table occupied in the restaurant. I had to ask for more beverages for our table. As I watched the server play on his phone. I had to ask for our server to come back to the table so I could order more food. It was served I a delivery box to our table. So very all if you like to beg to spend your money and beg for service I highly recommend going to the WORST PIZZA HUT in the south. Poor very poor.
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Sabrina Ramelli
If zero stars was an option I would have selected it. This was the second time I have had such a terrible experience with this store. The first time my order was extremely late. I gave this store another chance when my roommate at the same address had no issues. I ordered at 9:30 and when it did not arrive right before 11 I called. I did not get the store I got the call center. when they contacted the store I was told my order was changed to carry-out and was free. First, I did NOT change it to carry-out. Second, it cant be free when i paid for it online. Absolutely HORRIBLE SERVICE!
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Lyz lyz
We have been coming to this pizza hut for a while. We always had a great experience and I love eating there every sunday for buffet. Service was always good as well as the food, but today I got very disappointed of the service I was given. Today a waitress with the name of Paula was very rude and disrespectful. I felt like i was being discriminated and just did not enjoy my visit
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Sharon Cox
Two months ago we ordered from this location and the delivery was 45 minutes PAST the anticipated time. We called and spoke to a manager and she told us that we would have a $10 credit with the store due to the inconvenience. Apparently that was a complete lie. There is no record of that credit to be found and no one cares to correct this mistake. Dont order from this location.
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James Bayne
I went there for the lunch buffet with family and there buffet bar was nasty, the pizza came out cold and the where in able to keep up with the amount of people that where there for the buffet. The server that helped us was way overwhelmed being she was one of two servers working the floor at the time. I would not recommend anyone to go there for anything.
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Miranda Clark
I just called and was hung up on 6×s in a row! Never ever will I EVER spend another one of my hard earned dollars with pizza hut again! Rude is a understatement! Ppl please dont waste your time at pizza hut on university blvd.. Pizza hut your restaurant score card is awful! You should be trying to make every penny you get!!!!!!
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Cassie Wallace
If I could give them less than one star I would. Couldnt bother to pick up the phone after they put me on hold, wouldnt answer the second time, and told me Id have to wait an hour and thirty minutes for a pizza the third time. Who on earth wants to wait that long for one pizza?
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Charlotte Mclaurin
Good Celebration spot for me. I passed a monster of a text today. Ive been here two other times but I didnt pass the test those times, but I got the same friendly courteous service. Thanks Barbara and the long haired pizza man
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Dale Hall
We ordered the lunch buffet. We tried to get a slice of pepperoni pizza. Not even one slice that was hot or fresh. It took 25 minutes for one slice Pasta was like the cheapest nasty pasta. Stay the hell away.
