Address: | 947 W Riverdale Rd, Riverdale, UT 84405, USA |
Phone: | +1 801-392-4467 |
Site: | restaurants.ihop.com |
Rating: | 3.4 |
Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM |
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Desi Dursteler
We were excited to read the sign on the front of the building stating kids eat free from 4-10pm. There was no host up front when we first walked in but it didnt take too long for someone to come seat us. When we were seated there were approximately 6 other tables and at least 3 servers. We waited about 15-20 minutes before being acknowledged. One waitress had passed our table multiple times but kept looking away and ignored us. The manager was even out on the floor asking other tables how their service was and on a few occasions made eye contact with me across the room while casually leaning up against the counter near the kitchen entance. Finally just as we were about to get up and leave the older of the three waitresses who I had caught eyeing our table a few times ran back to the kitchen and asked several people who had our table. When no one had an answer she promptly took the initiative to come over and help us. She was very polite and helpful and we have no complaints about her in particular. But they also accidentally gave us the wrong bill for a different table (which was easily taken care of when we brought it to their attention). The management should have been more on the ball about making better customer service his priority rather than wiping tables in a nearly empty restaurant while we looked on wondering if we were invisible. To make matters worse, Im not even joking - I was up exactly 4 hours later at 2a.m. with food poisoning erupting out both ends. Still have a stomach ache this morning.
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Stacey Willott
Very tired from work and having hungry kids we went to ihop in riverdale because it is close. We sat in our seats at 8pm. Got our drinks at 815. Ordered then... Asked for waters for the kids at 830. Finally got our food at 858, kids plates were scorching hot and their food completely cold. Eggs cooked wrong, burnt hashbrowns and pancakes, cold toast and cold onion rings. Sent back their fries. Asked for ranch and a knife and again for the waters. Which was brought 5 minutes later. Husband dipped his cold onion ring into it and immediately spit out the SOUR ranch! Asked for a manager waited another 15 mins for no manager to come to our table. Then received a 50$ (where was the kids eat free?) bill from a waitress who wasnt ours who tried to make the reasons up. All the while our waitress ignored us. One waitress finally got the manager to pay our bill for food we didnt touch, but we never seen her. Apperantly the manager was cooking. We will never return. This is not the first bad experience this year. I was a waitress for 15 years and I understand bad nights. This night there were 3 tables 3 waitresses. I guess we shouldve guessed when the waitress forgot things for the table next to us right after we got there. I would like to add that our table was dirty, had to ask for silverware and was told to hold on. Servers standing in server line talking their lives away.
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Colten Watson
Food was terrible and the service was even worse. The waitress was very distant and when our drinks were empty she sent another employee to bring us new ones and it went to the wrong table so she just took them back. I ordered the split decision breakfast and everything was grossly over cooked and I never even received my pancakes. I couldnt inform the waitress because she never even came back to the table until she brought the check and at that point it wasnt even worth it. The waitress also corrected the other person In my party for asking for the brioche pancakes and said that its pronounced broshay or something similar to that. Whats the point of correcting someone if youre ridiculously wrong. Will never return to this location and will warn everyone who I know not to go there. Absolutely the worst experience I have ever had at an IHOP
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Goddess Mana
Wait staff is slow and act like serving you is inconvenient. Ordered the crepes which had a chemical soapy taste. Had to get up and find my waitress who had her nose in her cellphone while having chat time with all the other sloppy looking attitude riddled waitress all of whom were sitting in the empty part of the resterant. When i told her the reason for sending the food back...instead of telling the cook the truth of what was wrong with the food..she told him "she didnt like it". I will never return to this location simply cause its insanity to pay for getting sick.
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Jodi Larsen
Tonight was the worst night ever. We were there for over an hour and a half. Not one order was done right, half of our food was never even cooked. There were people that came after us and left before we had gotten anything. We had ordered a cheeseburger with onion rings and were brought a kids mini burger with Apple sauce. When we asked for at least an order of onion rings we were provided with a plate of raw onion. Ive never experienced such a disaster anywhere before. Avoid this location and just go to Layton.
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Dave Webster
Slow service, had to go get our own coffee, food took 25 minutes to come and we were the only people in the restaurant. One the food came it was cold, scrambled eggs were burnt and follow up service once food came was bon existent. Another disappointing Ohio experience. And to top it all off, staff decides to vacuum the floor right next to our table while we are trying to eat. Who ever the Manager is, should be fired for incompetence of managing your people. Never will be back.
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Jamie B
12/16/16 Super slow service today. Got my first drink when we ordered. First refill after our plates were empty. Return trip on 04/01/17 same experience except no refill at all this time. Thought things might have changed since my last visit. Guess not. Even the check was slow. Had to ask the manager to finally get it and expressed our concerns. She offered to go drinks to make up for things but then never returned before we left.
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A Sexton
We had a great experience at ihop last night! Our waitress, Naomi, was really fantastic. As a queer couple in Utah, it is not uncommon for my wife and I to receive poor service when we are out and about. It genuinely means the world to use when we are treated so well, and we will be sure to go back again! Our food was delicious, our waitress was attentive, and the service was far faster than we expected.
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Dani Mccollum
I would give zero stars if I could. The worst service Ive ever had. Waitress dropped two plates of food which is fine, things happen, but we then were forgot about. Never got a single pancake (the whole reason for going) no refills, never checked on again. My drinking glass was filthy and more then half of the tables were still sitting with food and trash. Will never go back to that place.
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Trevor Hightower
This is a good IHOP. It has never been extremely busy when I have been here but the food is always good and the service is always excellent. I have no complaints about this restaurant whatsoever. I love going here for breakfast but their lunch and dinner options are not a terrible choice either. I would recommend this for anyone on a budget or someone looking to try a new place.
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Angel Ringstad
Server was barely there. When asked for a refill for my son rather than saying sure and letting me know it would be extra she refused to get a refill for him. She spilled coffee everywhere and did not clean it up, requests for extra napkins were ignored, she seemed annoyed that we asked for assistance. My food was barely warm. The bathrooms reeked. Not a great experience.