Address: | 9632 FM 1960, Humble, TX 77338, USA |
Phone: | +1 281-446-1692 |
Site: | olivegarden.com |
Rating: | 3.6 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
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sunshinexoxo20
This was the worst experience at Olive Garden Ive ever had. First when me and my little sister arrived I wanted a booth so we had to wait which was no problem. When we were seated we were sat at a big round booth which I know are saved for larger parties but thats all they had and I always over tip so I didnt feel like I was out of place to sit there. As soon as we sat down and our waiter greeted us he came right back and said to us that a girl at another table just " saw something." I said "what was it a ghost?" and he said "a ghost a rat Idk." Then he proceeded to try to make the girl look like she was out to get a free meal. I wouldnt of even known about the rat situation if he wouldnt of brought it to my attention. Then I heard a table say to another table, "I saw it run all the way over there." I dont think these people were trying to get their meal compensated. I think they really saw a rat. So then I saw a manager go and talk to the other table that said they saw the rat I assume they were getting their meal for free too. Other people just got up and left. Our waiters name was Ronald H. He asked us if we were ready to order before he brought salad and bread sticks ...I had to ask for salad. I ordered an appetizer and he brought us a wrong item. It was supposed to be fried mozzarella and stuffed mushrooms but he brought fried mozzarella and fried calamari...which Ive never eaten...and he was like.." try it its not so bad" and I told him we would try it. After I told him we didnt like it he said.."yeah it tastes rubbery"...so why would he tell us to try it if he himself did not like it? He left the fried squid there the whole meal and did not remove it from the table. Then someone else brought us the rest of our appetizer...Ive worked in this industry before and theres only 2 reasons why someone other than your waiter brings your food...but it was ok it was just an appetizer...then someone else brought us our meal...which at this point was strange....then the rushing started..."Are you finished? Are you finished are you ok are you ok?????" He couldnt bring our food but he sure was in a rush to take it from us...then phase 2 of the rushing...he was like" how many togo boxes do you need??????" I was taking a long time to eat and after I figured out which didnt take much figuring...that he was trying to rush us I decided I would really take my time and finish my entire meal that he was trying so hard to stuff in a togo box...he put the appetizer plate in the salad bowl as he asked if he could get rid of some plates...but remember he left the appetizer with the squid there so this was just another manipulative trick to rush us...he never brought us napkins...he brought me a glass of water that I ordered in the very beginning of our meal and there was 2 stickers on the glass...so he didnt even check the glass or look at it before he filled it up with water and brought it towards the end of my meal. Then he brought our check and asked us if we wanted dessert as he was trying to give me the check. I said yes I wanted dessert even though I wasnt finished with my meal. I ordered the 3 little desserts that were tiny portions called dolcinis but I was still eating my meal. The dessert had kinda started to melt and he came by and I suppose was trying to come off caring but it really didnt work. He was like..."soooooooo what should we do with these melting deserts?" "I can take them off your ticket for you?" Again trying to rush me...when the obvious thing to do would of been to take them back and bring me new ones. Again trying to rush me..." I can give them to you togo????" I was like "no...Ill eat them." He was like "oookay take your time" clearly trying to rush me out the damn restaurant...then when I had finished my food finally..because it did take a long time...he was like "omg youre finished???" Again Ive been a server so I can see these sarcastic remarks for exactly what they are.... Then he said" well go ahead and sit here another 2 hours"...Ronald H...worst server Ive ever had...NOT GOING BACK
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Stephanie Manley
The Olive Garden has pretty good Italian food. Personally I love their Alfredo sauce, their eggplant Parmesan, and a couple other of their menu items. They are well known for their salads and soups. I want to like this location more. The food is often decent, I struggle with here because of the service. It has the potential to be better. I have often found the service to be on the slow side, and sometimes it just isnt good. If this was happening when the restaurant was packed I could understand. My last experience involved waiting 10 minutes for my beverage order, then I just ordered my food, food was delivered, and after waiting about 15 minutes after I finished eating I got the check, my credit card came back with no pen. While this may seem trivial. it is frustrating that a little better service would have resulted in a good dining experience instead of one that left me wondering why did i go here instead of Italianos.
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Mayela Elias
When the hostess told the waitter to take me to the table he just stood there folding menus ... i looked at him and he was,looking down then another guy stepped up and saild Ill take her. I got a table and asked for a booth the same guy that didnt walk me to the table said i had to wait 20 min for a booth...then a different girl said otherwise and gave me a booth. When i got to my table i waitted 10 min before getting the order of my drink. At the end i couldnt take a to go soup because it wasnt included to take to go even tough is unlimited when you order the fettuccine. I always go to olive garden and they ALWAYS send me one to go with that special.
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Betty Jo Miller
After having a bad taste in our mouth due to the unsatisfactory food of a close by restaurant it brought my friends and I to Olive Garden in Humble Texas. Carly our server was awesome we appreciated her fast friendly service with a smile. We took her table up for a while I was visiting with friends but the freshness of the Salad and Soup, Appetizers and Pasta dish was delish. It’s nice to know with Olive Garden you are going to get great fresh food every time. It’s even better when you get Good Service and not feel like they are just trying to rush you in and out.. Thank you Carly for taking the time with us today
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Kery J
First when we were seated I couldnt believe how stuffy the seating was and very old and not cleanly. The waitress we first received was extremely ignorant and rude. Then we ended up with another waitress which I really wish I could remember her name however she apparently been working there longer and was extremely nice and checked on us frequently, she gave proper service. Also when I ordered my food I said it how its spoken in Italian and they tried correcting me. The food wasnt really what it supposed to be. Bread sticks were not made like other Olive gardens and tiramisu had nutmeg poured on it.