Address: | 215 Coneflower Dr, Garland, TX 75040, USA |
Phone: | +1 972-496-0193 |
Site: | genghisgrill.com |
Rating: | 3.4 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–9PM |
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Justin Toone
Walked in to no hostess. Stood around a few minutes before anyone even acknowledged us. Got sat, waiter takes drink order and walks to get the bowls. Comes back and asks us again for our drinks. Coke and Dr Pepper. Not too difficult... Walking through to build our bowls was very disappointing. There we about 3 meats empty, 4 or 5 veggies empty and 2 seasonings were MIA. The food was at least cooked well. Then we get the check and the waiter has messed up the check and input a combination of our order with the order of the table next to us. Rather than get someone who knows what theyre doing to fix it, all the waitstaff convene around the POS screen and play musical food items so that our total will equal a total for 2 bowls and 2 drinks. The inmates seem to be running the asylum at this location. Id go to razoos instead.
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Hieu Trinh
This is my girlfriend and my first time at this Genghis Grill. We were seated promptly. Casandra, our server, explained to us how Genghis Grill bowl sizes work and how we can follow tried and true receipts for delicious flavoring meals. And quickly got us ice water to cool us down from the day heat. We went for the Thai Peanut Shrimp Udon meal and the Sweet Basil Chicken Udon bowl. Both meals were good, except that the Thai Peanut meal had peanut but no peanut sauce even through we added the cup of peanut sauce onto our tray. The Thai Peanut Shrimp meal still tasted good so we didnt complaint to the store manager. We did enjoy the sweet lime raspberry iced tea. We would come back but well make sure we get the sauce next time.
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TheWoodwardClan 13
Absolutely horrible and my husband and I love genghis!! Walked in the floor was so sticky my flip flops stuck to it wherever I walked the staff looked at us but did not acknowledge our existence we sat ourselves down and I went to get a high chair for my son which was also sickeningly sticky. There were tables not wiped off food under alot of the tables and when I asked the hostess for our menu she said one minute. There was a large group of teens the staff were talking to we assumed were their friends. Sat there for 10 maybe 20 minutes and decided to leave. The staff began to chuckle and my husband said "thanks for the service" and the managers response was "your welcome!" Very snide and sarcastic will never return.
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Jason Hille
My experiences at this particular Genghis Grill has always been during a lighter part of the day when there may have been only a handful of customers. Xochil, the hostesswait staffer, was nice. When I asked about off-menu drinks, she described something that she likes to make for herself and offered me to try. What sets apart G.G. as a whole is the bowl creations. I can literally make whatever dish suits my palate. Spicy, tangy, subtle, bold, rich, etc. They have everything to keep it new ... and to keep it just the way you like it.
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Sue Green
Honestly, hot wine, no food ever came, dirty table, that we asked to be cleaned, they questioned if we made our bowls, no one was in line and our food went to who knows where. The sauce area was messy and help threw bowls into a big waste basket. It was so disappointing. Even though they comped the wine, where did our food go? I would have rated it zero stars but the app didnt give me the ability to select zero. We are sitting across the way at a delightful Cajun restaurant.
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Michael Valera
Never going to this genghis grill again! I couldnt use my birthday bowl during my birthday lunch. Waitress told me I have a month to use it AND a free bowl in my rewards card. So next time I come I get to have TWO free bowls. Come 3 weeks later before month past waiter told me that it expired on my bday AND I only have 6 bowl points. Asked him if I can have my drink to go and he never gave me it!!! REALLY UPSET at this genghis grill!
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Mark Hodge
Garland, TX - Firewheel Mall location. I wont be back until corporate spends the $22k needed to repair the AC unit that has been out since June and its August. I live 10 minutes away from this location. I will band all Genghis grill locations on principle. Im a paying customer and its an insult to see the meats look unhealthy to eat from sitting in heat. The waitress said they lost 36 tables to walkouts on 08/05/17.
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Regal and Rustic Liquidators and Estate Services
Didnt hate but very uncomfortable! They have reduced their quality of service and supply on product. Nobody was there to greet us when we walked in and did not appear until several minutes later. They did not have tea made for me and this was just before the dinner rush. I felt the staff was too young and immature to care or have concern or understand the definition of empathy
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Eric Rodriguez
Food was really good (kind of impossible to screw up) service was comically bad. So bad you cant even be angry. Between looking for the candid cameras, seeing if the staff is wearing clown shoes, and waiting for the inevitable moment where Ashton Kutcher jumps out and clowns you, theres no time to get mad. The hosting/waiting really is THAT bad.
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MaiKim Huynh
I was pleased when I came here. The service was great. They werent rude when asking what you wanted. I enjoyed the little patio they have outside, perfect at night. & the food was great. It reminded me of Chipotle through the way you get to choose your dish & what you want in it, but with a different variety of food.
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Aaron Holmberg
Service terrible. Very few items to choose from versus other ghengis Ive been too. Food was not kept up on the line and alot of it was empty. Cools messed up orders and forgot noodles in the kiddos bowl. Over cooked and left the sauce out of our bowls. First and last visit at this location.
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Richie Smith
Not sure about this location. I love Genghis Grill but this location was less than stellar. The trays were dirty and the store just wasnt up to its typical standards. As usual the food was great. The service was ok but not the best Ive had from them, by far.
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Shauntaya Fuqua
This is the worst Genghis Ive ever visited and we love Genghis. They must not be doing well because I swear they tried to charge extra for everything...water to go, lemons, and SHRIMP! Ive never paid extra for shrimp wth. I definitely wont be going back there
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Brett Wilson
Food was absolutely amazing!!! Drinkshit refreshing as well! My server Leo, who I found was a new employee, had EXCEPTIONAL customer service! As a manager in the restraunt industry I was highly satisfied! And thanks to Leo, I will be coming back :)
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Todd Miller
On my way home i decided to get Mongolian bbq tho go. I made my bowls, had them labeled, and for 3 bowls it was over$42. The price fire a single bowl ti go with no extras should be lower than an all you can eat dine in.
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LaShae Thompson
My servers name was sierra at the firewheel location. She was so nice and sweet and the food waa great i believe the man who cooked mine was will he was really friendly. Great staff.
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John Keller
Build your own stir fry. Plenty of ongredients, spices and sauces. Three different sizes to fit your appetite. Food cooked quickly and evenly for a short wait and good eating.