Address: | 9734 Deer Lake Ct #1, Jacksonville, FL 32246, USA |
Phone: | +1 904-997-1955 |
Site: | mellowmushroom.com |
Rating: | 4.3 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
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Mya-Lia Sharizyn
Decided to stay, I needed a rest & the atmosphere was nice. Star #1. Servers sit at the table to write your order-she got my order right, so did the kitchen, & the pizza was fantastic. Star #2. I honestly cant count the # of staff who assisted me throughout my meal, always a different team staff member plus the manager. Team effort was efficient & delightful. Star #3. Staff brought wine, staff brought silverware, I got my own shaker from another table, staff cleared appetizer plate (with fork), staff told other staff to get me new fork, staff got one to go box, staff got another to go box, staff asked server to bring check, no-one offered me anything to drink & I didnt ask, I had a glass of wine that lasted the whole meal & my server had asked if I wanted water when taking my order which I declined so thats that. The mushroom was flavorless until I put red pepper & shaker style parmesan on top. The pizza was fantastic. I ordered one on the gluten free menu but on regular crust. See receipt for the extra add-ons. Server suggested many times during order taking non vegetarian options but I ordered the vegetarian toppings that I like & it was perfectly prepared. Paying at the to go bar was a better option than clearing the check at the table.
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William Rodgers
Not a good experience. We went on a Monday night for my wifes 21st birthday because this is her favorite restaurant. When we walked in, no one greeted us and we waited for about 5 minutes before anyone even acknowledged us. When we were finally seated, the hostess never spoke to us-just sat us down and walked away. We waited another 10 minutes before our server came. While we were waiting, we looked around and counted 15 employees all standing behind the counters, talking. Terrible service. My wife told our waitress it was her 21st birthday and that she wanted some suggestions on a drink to order. The waitress never said happy birthday and couldnt recommend any drinks for us to try. We ordered garlic bread for an appetizer and the house special pizza for our meal. When we got our bread it was burnt. When we got the pizza and started eating, we found an entire onion skin peel in our pizza. I understand they "bake to order," (which is usually the best part...) but onion skin...how did they not notice? Gross. Next time we go to MM, it will NOT be this location.
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Amanda Kay
Edit: 6/22/17-- I was kindly invited back & to my delight this visit was much better and the pizza looked damn worth the $. (GF veggie!). Very happy with the service as well & will return again in the future! -------------------------------------------------------------------------- I ordered takeout today. Hungry, Couldnt wait to get there and get it. I was told 25 mins and arrived on time. The staff was rude. They barely acknowledged me standing there waiting. I was finally able to make payment but then the cashier walked off. Never went to get my food. I waited even longer while no one made eye contact and walked past me, until someone from the back finally gave notice and went and got it. To top it off-- The pizza, Which looked to have been ready since way before I arrived, was laughable. I paid $23 for flat crust, barely any red sauce, and a sprinkle of veggies. --Seriously?!?!!!! Hugely disappointing experience from a restaurant I USED to love.
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Telli Vee
Ordered a vegan pizza to go the other night, was told it would take 20 minutes and when I got there about 30 minutes after making my order, I had to wait another 15. This location has frequently messed up my vegan pizza. My first vegan experience being white meat chicken hidden underneath the cheese, another time having real cheese on it that I could not see in the dark, another time having meat, another time having HALF VEGAN CHEESE and HALF REAL CHEESE..????? I dont understand the issues here. Despite all of these experiences, I have come back but after this last one, I will NEVER come back or leave a good rep with this location or any other mellow location - EVER. Woke up in the middle of the night with a 104 degree temperature, nausea, vomiting, weakness. Here I am over 30 hours later STILL with a 100.6 degree fever. Dont offer vegan catering if youre not serious about making vegan options.
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Beth Harvey
I was a little disappointed my last trip in and I have been a 6 year fan. Got the veggie burger about 3 months ago with the roasted potatoes and it was delicious. A month ago, it was like a completely different experience. The burger was horrible tasting, mushy and fell apart and I couldnt even finish it. The roasted potatoes werent that great either, tasted burnt. Like I said, the first time around, I got spoiled I guess because it was all really good but then it was like a totally different recipe. I didnt want to raise a stink as my boyfriend was with me, hes a meat eater and his sandwich was good and it was a saturday night and it was busy. Sorry to complain but.....:-(
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Raj Hosa
My experience with Mellow Mushrooms has always been good until last week. The hostess, who may have been new or just not too bright, made us wait for 15 mins while two other parties who came after us were happily seated before us. When I complained to the hostess, she played the blame game on someone else who seated the parties - which he was not supposed to and doing her job. Worse, there were so many tables available that we should not have waited in the first place. The food was very good (as always) and made up for the earlier frustrations. I wish they would go back to the beeper or get better hostess and not just hire a kid off the street.
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Adam Guillette
Amazing pizza and solid calzones, though their draft list is a little embarrassing. They often list beers and assign the wrong style to them, which misleads people. For example, they recently had John Boat (a kolsch) listed as an English golden ale. Why even list the styles if youre not going to do so correctly? Also, any beer with 7% alcohol or above is served as a small pour. Some places do this for beers of 10% or above, but 7% is just an excuse to pour people a small beer at a regular price. You shouldnt be serving 7% brown ales as a teeny, tiny pour...
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A Private User
Mellow Mushroom and I go way back. When I was in college, someone recommended that I visit the Mellow Mushroom when I was visiting Athens, Georgia. True to the recommendation, the food was great. I was glad to know that Mellow Mushroom opened in Jacksonville, but worried whether the chain was getting to big for its britches. Suffice to say, Mellow Mushroom is a great addition to North Floridas restaurant scene. The food, the drinks, the atmosphere and the service are worth future visits.
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Sarah Walls
The menu is 5 stars. I love it. The management, though--gahhh! Over the years, after every single visit is the same lousy experience, Ive given up. The place has what can only be described as comically slow service. The bar, the kitchen, the wait staff--either theyre grossly understaffed, have a terrible process, or are just high as hell. You can count on a minimum 2-hour visit even when youre just stopping in for a weekday lunch of appetizers and salads. .