Cold Stone Creamery
| Address: | 13027 Worldgate Dr, Herndon, VA 20170, USA |
| Phone: | +1 703-481-6501 |
| Site: | coldstonecreamery.com |
| Rating: | 3.6 |
| Working: | 12–9PM 12–9PM 12–9PM 12–9PM 12–10PM 11AM–10PM 11AM–9PM |
Location
Photos 44
Reviews 23
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Lisa Norman
I placed a birthday cake order on the 29 March 2017. Went to Herndon, Va store today at 2:15pm to pick it up. Was told by manager there was no record of my order. I had written confirmation with me. They luckily had a blank ice-cream cake available. Asked what the message should be, and what color icing - either blue or red. I said blue. Manager then took cake out the back and came back and said she meant to say green and red icing. I chose red. Whilst waiting with my son, whose birthday it was, we were not offered free ice-cream as an apology, nor or told how long it would take. When cake was completed it was handed over the counter without any apology. At no time during this discourse was an apology given from the time she said they had no record of the order to when the cake was handed over the counter.
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Kal nema
Founders Fav is considered to be the one of the best ice creams ever and is my fav ice cream too. Unfortunately, the founders fav mixed at this facitliy doesnt seem to be up to the standards in terms of taste. I was really disappointed yesterday when I bought this flavor at this location. This advice is for the management : Please taste founders fav at a different location and compare it from yours. You may need to better train your staff to keep up the great taste when they mix these signature flavours.The guy who mixed it in front me made a half pint of the mix and tried to fill the rest with bear cream(with out any mix) just to fill up the bowl. I asked him to mix it well and he was lazy to do that.
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Edward Lerp
I checked Coldstones website and they advertise 50+ flavors of lowfat frozen yogurt. This location had one purple flavor that looked like crap. Fail.
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Isabella Brooks
Cold stone as a chain is typically expensive, but this location makes extrordinarily good ice cream even considering the price tag
AM
Amit Patkar
Best Ice-Cream on the face of the planet. Founders fav is the best of the lot.
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Phil Mc
Out of Reeses, Oreo, milk shakes, napkins, and soap in the restroom.
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Catherine Bennett
Terrible customer service. We were in line for almost 40 minutes.
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Mason Rothman
Im always a sucker for a good Cold Stone Birthday Cake Milkshake.
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Suhas J
Ice cream is full quality. It has a multitude of choice.
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Austin Fathman
Great place to hang out while waiting for the movies!
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Grace Be
Love the brownie/walnut and French Vanilla combo here
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Rajan v
Their coffee lovers ice cream cake is really good.
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Alan Tu
Really rich ice cream and combos.
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Dan Poenaru
American ice-cream at its best!
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Matthew Palmeri
Cold Stone ALWAYS hits the spot!
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CK
Dirty place and poor service.
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A Private User
taste like fake ice cream
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teddy laousis
best ice cream shop ever
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Siddhardha Polimetla
Worst customer service
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Mathias Burén
Expensive but so good.
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mazda aramesh
Great ice cream
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Lina Vasquez Palomar
So good!
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Kalyan Maddu
