Cookies & Cupcake By Design
| Address: | 4882 S Highland Dr, Salt Lake City, UT 84117, USA |
| Phone: | +1 801-273-7310 |
| Site: | cookiesbydesign.com |
| Rating: | 4.2 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–4PM Closed |
Location
Photos 13
Reviews 20
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Bryce Bolton
My girlfriend surprised me with a basket of cookies and nuts from Cookies By Design for my birthday. The basket arrived with the cookies but missing the 2 bags of nuts. This is where the worst customer experience weve ever encounter starts. My girlfriend call to inquire about the missing nuts. Her info was taken and she was told someone would get back to her the next day. Late the next day we called to check on our issue. The info that my girlfriend gave them the day before could not be found. They had to retake the information and let her know the nuts would be delivered the following Monday. Monday came and went. No nuts. Both my girlfriend and myself kept calling to speak with the manager. Every time it was an excuse of he was out for delivery, or unavailable. Every time we were reassured that he would call us back. That never happened. Finally I reach out to Cookies by Design corporate to get a resolution to our matter. My very detailed email to the corporate office has yet to be replied to. It got to the point that we had to cancel the credit card charge via the bank. The cookies tasted store bought and not gourmet like stated. My review is mainly with the service. If you are reading this please shop a local company that respects their customers. If you do go with Cookies by Design you may end up were we are now, wasted time and very dissatisfied.
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Lynne Glezos
What an awesome experience! They have excellent customer service. I was trying to order cookies online for my niece in west Jordan and the online site said that it would take 2 days to be delivered. I called the store and they said, they could deliver them the next day. The girl told me to continue the order online and pick the earliest delivery date which was 2 days away. She said as soon as she got the order she would change the date. She not only changed the date, she called me back about fifteen minutes later to tell me she had the order and had changed the date to be delivered the next day. That is great customer service. I used to order from Cookies by design all the time but twice in a row I had really bad service in a couple of stores in another state so I stopped ordering. This SLC store has restored my faith in Cookies by Design.
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Megan Chris
Id give it zero stars if that was possible. I was admiring the art work, trying to pick out which one i wanted to purchase, and the owner was very short and snippy. He also rushed me to pick something. During my visit i asked to use the restroom and he proceeded to tell me they "didnt have a public restroom". So they had one, but they wont let customers use it, so i had to go next door to standard optical (the receptionist was very kind) and i came back, just to tell the man i was taking my business elsewhere. I recommend skipping this store if youre looking for friendly customer service- or a bathroom.
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Kylie B
HORRIBLE! Cookie bouquet looked NOTHING like the picture that was ordered online. So of coarse, I called to complain. I was told I would get a refund once the bouquet was returned because they wanted to RE-USE the cookies! Yes, you read that right - RE-USE the cookies! This made me incredibly sick to my stomach! Not to mention like many others have stated, the owner/manager was a complete joke and was incredibly rude and unprofessional. Stay far far away!
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Lauren Vest
Cookies are way better than flowers! These guys always help me send the perfect gift. The online ordering is super easy but if youre trying to send something a little bit more complicated you can always call them and their staff is super friendly and helpful! I really appreciate the email updates so I know when my order has been delivered :-)
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Lexie Harding
I ordered a basket for my friend as a pick-me-up for a really hard anniversary...two days later I found out she never even got it. It has now been two weeks and after several unprofessional phone calls, I have still not received my money back or any resolution or explanation as to why it wasnt delivered.
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Jenny Lowe
Fabulous and so Yummy! Always a great experience. I like that I can call in and request an order to be delivered same day and depending on the time, they can do it. Cookies are always delicious and designs are awesome!
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Johanna Gunderson
My order was delivered on time and looked beautiful. The recipient was very happy and said the cookies taste amazing. I will definitely order again!
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Lynette Calarino
I always send my true love these cookies for every occasion. They are very delicious and I can write whatever I want on the cookies
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Kimberli Lowther
Cookie bouquets are always fun to give and even more fun to receive. Cookies by Design Salt Lake City always does a great job!!!
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David Cannon
We got cookies here for my sons missionary farewell. The cookies here always taste great and they are very professional.
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Michelle Moore
I sent a Cookie basket to brighten up a friends day, Brittany was very friendly and helpful.
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Andrea Loveland
Sent these cookies for Mothers Day and my mom said they were very large and delicious
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Lennette Watson
Friendly telephone help...darling design..fast delivery... AND YUMMY cookies!
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Carrie Larsen
The cookies are adorable and DELICIOUS!! Everyone loves them!!
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Mariana Flores
So yummy. My boss brought some in and I just want more.
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Isaac Garrard
All i can say is i love cookies... yum:)
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Holly Brough
Great product for all occasions.
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Matt J
The cookie bouquets are super.
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Joe Sturzenegger
Great
