Pizza Hut
| Address: | 5331 Walzem Rd, Windcrest, TX 78218, USA |
| Phone: | +1 210-599-9400 |
| Site: | pizzahut.com |
| Rating: | 2.2 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 67
Reviews 5
CL
Clark Caustic
I dont know how to begin or even describe my feelings about this place. I should have known better because lets face it, Walzem is the colon of the NE side of S.A. Ordering the pizza and an order of the jalapeno/cheese quepapas online was easy enough and they even showed up at my doorstep earlier than expected. But heres where it gets a little weird. When I opened the door I was completely startled when I was greeted by the hangman from the movie Blazing Saddles. He had lisp the and the mannerisms down to a tee as he stumbled about like a cripple while apologizing and sweating profusely. He struggled for two minutes straight trying to remove the pizza from the carrier but to his dismay the contraption won their first skirmish. He once again began apologizing and sweating at an even more alarming rate as he sat the contraption on the ground and then all of a sudden he became alarmed and stood up and looked behind him. After realizing there was no one there he turned back around with a look of utter hopelessness as if he was expecting Lara Croft or Nicholas Cage to be standing behind him to help him figure out how to solve this riddle. After another minute had passed he finally freed the pizza from its vinyl prison and handed me the receipt to sign. To my chagrin it was tore almost completely in half right where the tip/signature needed to be. I felt sympathy for the man so I tipped him well and sent Lurch on his way. I carried to the pizza to the kitchen and to my amazement the only thing more awkward than the my encounter with Igor at the door was the shape of the pizza. It looked like something that could only be described as the image of a clock from a Salvador Dali painting...except the clock would have tasted better. Im not sure what era the pizza originally belonged too Im guessing Paleozoic which would explain the age, taste, and the absence of meat on the toppings. And the jalapeno/cheese quepapas... well lets just say they were lacking a few ingredients... the jalapeno and cheese. I was pretty disappointed when I realized I was sold a disgusting pizza and glorified tator tots... After this little stunt I can only imagine the pizza delivery man limping away slowly down the sidewalk and then little by little walking faster and straighter until his limp disappeared completely as he stops to light a cigarette and then gets into the car with Kobayashi and then drives away...well played Pizza Hut...well played...
A
A Private User
I placed an order for pasta at the walzum location on the phone, on July 6, 2010. The girl seemed really bored with not only life, but in particular, her job. She asked questions, but she didnt listnen to the answers. I choose to go pick up my order. On the phone I asked about personal checks, she said they accepted them, but with a $.40 charge! Um, what for? Its not a credit card. My order was a total of $10.83, but when I handed her a $20 bill in CASH, she still wanted $11.23. I had to remind her I was paying in cash, she then gave me "a look", but proceeded to revise my bill, and gave me my change. Finally when I arrive back home, I find that my pasta isnt the right order. I immediately called and asked for them to deliver the correct order, they could deliver but for a charge. I told the manager, that it was their mistake, not mine, and to compensate me, they could deliver the correct order this time. Again he just repeated that he could do that, "..but with a chagre." There was no apology, no acknowledgement of a mistake on their part. Instead he read to me what the receipt said, "You ordered the Chicken Pasta, maam." "I think I know what I ordered, I responded to him." (I ordered the Beef) By this time, I realize that I dont want anything but my money back from these people. So I drive up there and this man (the manager, Mike Brando) tells me I cant have my money until i fill out a form telling him my name, address, phone number, Im not sure what else was on the form, I wasnt about to give this person any of my personal information. He finally decided to listen to me when I demanded he give me my cash. This location has poor customer service and absolutely NO attention to detail, as they dont even listen to the answers you give them when they ask. After reading the comments below mine, I am glad I will no longer be doing business with a company that steals from your credit cards online, and refuses to return real green cash unless you give them more personal information. Stay away from this Pizza Hut location, and never let them have your credit card number online OR in the store!!
LA
Lauren Bonnett
I ordered one pizza, cheese sticks and a soda that took nearly 2 hours to deliver. I called to first ask about the order & then cancel it because honestly, whos going to wait that long for some pizza? The first time, it called, the girl said "pizza hut please hold" and managed to hang up on me. I called back & the conversation I had with the girl was just dismissive. "Uh huh, okay, yeah" Then, to top it off, she says the pizzas took a long time because their systems were down. What I dont understand is why they cant call their customers to let them know that. Once the pizza was delivered, it was lukewarm/nearly cold. Couldnt bring myself to eat the side with pepperoni because the cheese didnt even melt apart. So, after this, I put in a customer complaint to the pizza hut website. They said they forwarded it to the store... and Ive gotten no response since. No manager contact or anything. This was almost two weeks ago (Feb 5th, 2015). Avoid this pizza hut at all costs.
WE
Wednesday Watusi
Always late, severely lack in basic QC, and always out of basic items (like pan pizza). Ive ordered several times online (this is the store that delivers to me), and never once have I had a smooth experience. Im done now. Ive been shorted on extra sauce that I paid for, one in three times got a fork with my salad, once got one dressing cup instead of the two standard with the salad, and today didnt even receive the marinara that supposed to come with the breadsticks. When I called, they tried to charge me for it! You get an email that says what time the delivery is supposed to arrive. Never once have I gotten my food even within the ballpark (always 20+ later). If you cant deliver when you say you will, dont advertise the time at all. If this is the only Pizza Hut that delivers to you, I recommend trying Papa Johns or Dominoes instead. Thats my plan going forward.
JE
Jesse Yebra
Ordered over the phone 2 medium pan pizzas an order of "garlic knots", "chicken wings" and a2 liter of soda. The person over the phone told me the food should be delivered in a hour. Ok so an hour and 10 minutes I called to check in on order and long story short they said they "forgot" to make our pizza. I asked for manager who was beyond rude named "Robert View" I dont know if that is his real name or not but that is the name he gave me! As a manager he should have done something but he didnt care at all. The funniest part is that he had such an attitude like I was bothering him!!! Sorry customer service!!!!
