Popeyes Louisiana Kitchen
| Address: | 4705 TX-121, The Colony, TX 75056, USA |
| Phone: | +1 972-370-1095 |
| Site: | locations.popeyes.com |
| Rating: | 2.9 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–11PM 10:30AM–11PM 10:30AM–10PM |
Location
Photos 99
Reviews 14
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Crystal Johnson
Been to this location twice in one week... The first time i wanted just a two piece chicken and biscuit (mild) and a drink. Which i believe was supposed to be no more than 5$. I get to the window and was asked what was my side and drink. There was a strong language barrier when repeating my order. Long stort.. I paid for something i didnt want.... Went back yesterday. Same lady that obviously dont understand english correctly. I asked for a 10 piece chicken only dark... She told me i can have mixed only. And i wonder.. When did this start? Again i ended up paying more for something i didnt ask for. I asked her fir hot sauce and honey. Got home whuch is 15 mins from the location. Opened up the box of chicken to find out it was dry and burnt.. And. Instead on hot sauce and honey. I got hot sauce and ketchup... Grrrrrrrrr!!!!!. Never. Going back!!
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Terri Carney
I never do this, but I have to today. This place is like the twilight zone. Went there twice this year. Both times, zero cars in front of me, none behind me. Takes them ten mins to take your order. Then, when you finally order, you cannot understand what they ask you. Had to pull up to the window to place my order, that was painful! I should have just left. The chicken was dry and OLD. They cant understand you when you explain your chicken is inedible. However, if you go inside, thinking if you speak to someone else, it will be better....nope. as I was standing there, three ants crawled on the counter by the register. So, I went home and called. They pick up the phone and hang it up again. Two hours later, same thing, they just never answer. It wasnt just a bad experience, it was the weirdest thing!
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Deborah Terrell
I called The Colony location to inquire about the spiciness of 2 items, I was told they were mild, so I took the chance & drove up to try it as it looks awesome on the TV commercial. I ordered beer battered chicken with Ranch dressing & buttermilk battered shrimp also with Ranch dressing. The chicken was very overcooked to the point that I was not able to eat the fingers, only the hand part ~ the corn on the cob & biscuits were excellent. Somehow they got confused & gave me spicy shrimp ~ wow! I have digestion problems & Im not supposed to eat very spicy food. They neglected to give me any Ranch or napkins & I felt very unimpressed :( Wish Arbys was still there!!
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Stephanie Castro
Food is great, dont get me wrong. But this is like the 3rd time Ive gone through the drive through with no cars I front of me and had to wait for like 10 min for someone to take my order. From being frustrated from waiting we had to go inside since no one was taking out order at the drive through. We went inside and there was 3 employees working and all 3 started walking towards the drive through window without greeting us. Finally after 5 min one of the employees walked up to the cash register and just stood there without asking us what we would like to order... so we just told him our order. -_-
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Kevin Brandon
If you go to this location you are likely to have a bad experience. More often than not they will get your order wrong since the person taking your order can neither understand what youre saying nor can you understand them very well. Ex.: Order a 2 piece with Cajun rice, the receipt shows a 2 piece with red beans and rice, receive a 2 piece with mashed potatoes. Also, the food itself just tasted... Wrong. This has been my experience more than once at this location. I will not be returning.
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MrTheblueb0x
Gave this place three chances, all times were disappointing. This is nothing like most Popeyes locations. The "spicy" chicken has no noticeable spice or flavor. The chicked is always incredibly dry which either means its being overcooked or is old. Probably the latter. The sides taste like theyre out of a can. The customer service is awful. Two times I just had to pull foward to the window and point at the menu because the person couldnt understand me. Avoid at all costs!
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David Seward
Waited at the drive thru speaker for five minutes. Finally drive back around and came in. They said the headset was set to cars not trucks??? In Texas??? But hey its the best mash potatoes and gravy anywhere and I love the spicy chicken. Their arent fast as others have said and dont expect great service, just good chicken and biscuits...and mash and gravy. As Im writing the employees are arguing. Hope the chicken is as expected.
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Ricardo Becquer
Maybe being nice and some manners to me matter. Im only 24. Twice she asked me what I wanted to order first time i said give me a minute. No response. Next time she asked and I said a minute please. No response again. I asked did you get that? And she said just yep. Learn some manners I even I told you thank you at the end. Crappy services at this place. If you dont like your job dont work there. Plus i got cold food.
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Dae Nice
Zero Stars! The manager Maria was rude & disrespectful. She is the reason for this complaint not the other employees. She took my order & completely ignored my request. The order came out wrong & she didnt apologize nor did she care. I asked her for a business card and once again she ignored me. She picked up a phone and called someone in my face instead. How she became a manger Ill never know.
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George Ortiz
This place socks with the employees that they have at lunch time special with the lady in the front the service is bad they dont have nothing we ask for ketchup and they give us one only we ask for a large drink give us small and the food was cold and the people working there they look like they just got off bed popeyes is a great place to be but at this location need to be better
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Ronald Cadenas
Es el peor servicio se tardaron 30 minutos para entregar or servir la orden para entregarla incopleta ademas los empleados no son amigables y ni se disculparon por el peor servicio...
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Josh Price
Food was okay but the service was horrible. Lady taking my order was so rude. Mad me feel like I ruined her day and wouldnt even acknowledge questions I was asking her. I typically dont write reviews but customer service is a big deal now days. Theres plenty of other places to eat right around the corner!! I wont be back here thats for sure
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Sandy Shaw
If I had the opportunity to give this establishment zero stars, I would. By far the worst customer service and the worst food I have ever experienced. I am 99% sure that they had to catch an ornery chicken before they could fry it by how long it took to place an order and how pissy the staff was. I hope that they fire everyone.
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Darlene Washington
I just received the worst lunch ever from this place. The chicken was old and so small it seems as though it was from a bird. I wasted time and money and had to go purchase lunch from another establishment. I am originally from New Orleans so Popeye;s is a favorite of mind. I will never come to this location again.
