Address: | 1313 W Centerville Rd, Garland, TX 75041, USA |
Phone: | +1 972-613-7800 |
Site: | restaurants.ihop.com |
Rating: | 3.6 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Aureliao Rodriguez
despues de vivir en esta zona por 15 anos que son los que tenemos viniendo a este restaurant me ha desepcionado grandemente porque de poco tiempo para aca estan cambiando de personal y el servicio es tan pobre que nosotros en particular ya estamos buscando otro lugar donde ir a cenar que es lo que mas disfrutavamos mi esposo y yo que cada jueves nos vamos a cenar pero ahora que el servicio esta tan mal por el cambio de personal me aflije tener que irme de un lugar donde disfrutaba mi cena y si veo que la gente se esta retirando por la misma razon
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Robert Tetlow
I havnt eaten at IHOP for over ten years. Went this morning and was reminded of why I dont eat there. Got seated fast and my waitress was pleasant enough but that was the only good of whole meal. Ordered a T-bone steak cooked medium, three eggs over easy and a cup of coffee. The coffee is some sort of dark roast that tastes like it is burnt and somebody peed in the coffee pot. The steak was fairly large and if it had been cooked it probably would have been passable. So red in the middle that it looked like it was still frozen. Was about half way through this disaster when I had the waitress take the steak back to the kitchen to get it cooked. It came back cooked enough to eat but it was on a clean plate which would have been Ok, but my eggs were gone. At this point I decided that it was a hopeless case and finished the steak and one pancake (only thing they dont screw up totally), paid the check and left. I am past sixty and probably wont see the inside of an IHOP for the rest of my life.
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Jasmin Reyes
My family and I decided to go eat our Sunday breakfast here: when we got here we were told the wait would be of 30 minutes which was understandable because theres basically a wait everywhere you go on a Sunday . A big family showed up after we did and they were given the same wait time . After our 30 minutes were up we still hadnt been seated , but we dont like to complain; I mean it was obvious they were busy but the family that came after us complained so they were seated immediately. At that point we were like what the heck how are they going to be seated before us if weve been here for longer. When we went up and asked the manager how much longer we had to wait, they told us another 30 minutes. We left immediately after that Angry and Hungry which is a horrible combination. This was my go to IHOP now I know Im never stepping foot in there again.
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Jennifer Sauceman
Have had a couple of good experiences at this location, but nothing spectacular. Went today for lunch, not peak hours and not busy. We needed a table for 3 plus a baby carrier and they couldnt accommodate that so we asked for a booth. We were taken to a booth with food on it and the lady pushed past us to go get something to clean the table with. We stood in the middle of the restaurant waiting for her to come back to clean it. Another waitress checked on us and we said we were waiting for the table to be cleaned. Kept waiting.. Finally decided to just leave. No one ever came back to clean the table and there were other empty tables that could have accommodated us. When we left, we were thanked for coming by the hostess who barely looked up at us as we walked out the door.
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Keri Marie
Worst Ihop Ive ever been to . I have worked for Ihop before and tonight was the worst Ive ever seen. I called 1st was put on hold trying to make a Togo order for 10 mins . Hung up and they took the phone off the hook. So I decided to just go up there to make a order the waiting area was packed waiter walks up after I stood there 15 mins says ok whos next . I said I just need to make a Togo order he say ohhh . Who wants to be seated next and completely ignores me... Last time I dined in it took us 30 mins just to get our food and our drinks were empty the while dinner. This place cannot handle the volume they get . They need better wait staff and management is never around if u have a issue. I will be phoning corporate in the morning.!
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Brian Seelar
The last time I was here, the employee who was cashing out our ticket was very rude. I was paying with a gift card and needed to leave a tip. She "claimed" she was highly experienced with 20+ years at the company. But her customer service skills sucked. She quickly closed out the ticket and assumed I left a tip on the table. I had no cash and wasnt able to leave a tip. Luckily my friend had a few buck to hand to the waitress. I was pissed that this "experienced" staff member "stiffed" the waitress out of her tip and who knows how many others.
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Nelson Pineda
El servicio es muy lento, yo digo que demaciado, desde que uno ordena ha que traen la comida más de 45 minutos, los meseros son algo inexpertos y siempre andan corriendo pero les falta algo , si no son los cubiertos, son las salsas
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Muneca Adame
Have very poor customer service was their for over 20 min they seeted more than 8 families with 2 and 3 and 4 and me that was a party of 6 never even got acknoledged me at all when after 18 min I ask how much longer they respond like 10 min but never even seen the effort of them trying had been their many times before and never got this crappy service but with this is enough left and will not be back really tougth it was very disrespectfull how the sat everybody but us
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aziz Agis
One of the worst iHop restaurant ever, the host snared and mean mugged my family upon arrival. We were not sitted until one of the new waiters sat us out of confusion. The host brought the manager over to the table and he was giving us inappropriate hand jesters, suggesting that we should leave. Highly unprofessional, especially since we didnt get serviced for what felt like a long time because we were arguing with the manager, and Hispanic male
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lyn Jefferson
My sons birthday it was a group of 6, all very picky eater. We added and changed things on our order. But I was Shocked when all the food we ordered came to the table, Exactly the way we ordered it. Everyone food was ready at the same time. Food was hot fresh and cooked prefect. I normally dont come to this location, but was very impressed with the Service and Food because we had to wait 20minutes to be seated. EXCELLENT
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juan sanchez jr
Been coming to thise location for the past 3 years, and its still doesnt loose ita touch. Food is always phenomenal, and the service is good. But as of lately im not sure if its due to them being understaffed, but when people come in they seem to take awhile to sit them down. At times even when there not even busy. Our server jose was on point with everything. But other then what i listed as a con. Thise place is good.
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Jason Ramos
There should always be a person in front of the counter, otherwise youll have to wait, or have to call a waiter TO COME SEAT YOU. (Also as I was waiting a waiter saw me, made eye contact, but nobody came) Then I see the rest of crew just hanging out in the back socializing, I dont mind if they were, if only there was AT LEAST one person keeping a lookout on the front.