Einstein Bros. Bagels

Reviews 5

AS

Ashley Polasek

Awful customer service, messed up orders. I came into this Einsteins location with my boyfriend last week. Since the place is located in a hospital, I expected good service and fine attention to detail. I ordered two bagels--an asiago bagel with salmon smear, and a sesame bagel with salmon smear. After I had already paid, I was told that there was not enough salmon smear to complete my order and that one bagel needed to have different smear. I was a little annoyed, as the smear I requested was really the reason I come to this place, but I understood the little mistake and got regular. When were asked three more times which smear went on which bagel, and when I got home I was surprised to find that not only was my order wrong--wrong smears on wrong bagels--but the bagel that this place had put salmon smear on was dry and miserable. There was hardly any cream cheese and the product was very low quality. I was extremely upset, so I called in asking for a manager. The worker that answered was actually very sweet, told me that they dont have a manager, only a supervisor. She said she would relay the complaint to the supervisor and call me back within the hour. Well, the supervisor called me back 2 hours later and was extremely rude and unhelpful. Never had such an awful, poor quality experience. She said she would check into offering a refund and get back to me, but its been FOUR days and no response. DO NOT GO HERE, or if you do, dont expect quality food or service. A very poor quality einsteins bagels--and sad since its the only close one in the area.

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JW

JW 99ZR2

Never been here before, but Im working in the area, so I thought Id try it. Stood in line and ordered, then stood and waited while everyone else got their food. 15mins after ordering, I went back to the counter to ask and was told that they had already made that order and sent it out. I showed them my receipt and told them that I never received my food. Finally the guy in the back came over and I explained it to him, he went back and I waited another 5mins before getting my food. Only to realize that the food is overrated in the first place. Just a microwaved bagel with some half melted cheese and gross turkey sausage.

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SO

Sonia Segovia

Coffee is reasonably priced but the sandwiches are way over priced for the quality you get. I had a breakfast sandwich and it was like one you heat up from the freezer

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RA

Ray Ortiz

Love Einstein but very disappointed in the one. Bagels taste like leftover from a day or two ago

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AL

Alanna Dickey

Limited menu, crappy hours. Not worth the walk over.

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