The Cake Guys

Reviews 4

MA

Marichelle Porteous

I will never attempt to order anything from this company again. The owner, Chad, is incredibly rude. Its the worst customer service Ive received in a long time. So I went to a search engine and typed in "the cake guys cupcakes" and it took me directly to their website where I could submit an order for cupcakes. It had a spread of all their cupcakes and at the bottom it had the submission box for the cupcakes. I put in my order the pressed the submit button and it sent me to a page that said thank you for your order. I placed the order a full week in advance. The page also said someone would contact me. I waited a few days and didnt hear back so I emailed them. I received a reply stating they dont make cupcakes anymore and I replied by saying it puts me in a bind because now I have to find someone to make them and its short notice. I then received a message from Chad, an owner of the company. He started off by saying that its not their error and that I shouldve read the FAQ or scrolled through the rest of their website. My response was why would I go to the FAQ or the rest of the site? I was taken directly to the cupcakes on their site which they FAILED to CORRECTLY update. Again, I was actually able to submit my order and it sent me to the thank you page. I also informed him I didnt appreciate the terrible customer service he was providing, especially as an owner. He then replies and says he apologizes but that I should take responsibility for my own actions. So let me get this straight...I should take responsibility for your website allowing me to make an order. He then goes on and on about how awesome the company is and that the problem with society is that people dont take responsibility for their own actions and that I should stop being so "damn judgmental" ...then proceeds to even tell me to take a look in the mirror. WOW! Never again! Take a look at parts of the nasty emails he sent me below. "Hi! I am the owner. I apologize, but there is no error on our part. It clearly states on our website and frequently asked questions that we no longer make anything other than wedding cakes. Im not sure how this puts you in a bind because even if we would have been making cupcakes there was a 7 day advance notice. And months ago...When we were making cupcakes, we did not keep them ready or bake them every day... Everything we do is baked fresh so Im not sure when you needed them but if you wouldve needed them for this week or this weekend it would not of been possible anyways." "So you know what, just stop for a few seconds and take responsibility for yourself and try to make the world a better place instead of being so damn judgmental and negative. Its easy to run your mouth and tell somebody how horrible they are… But just look in the mirror ....youre the one who placed the order .....and youre the one who did not follow up because I never received the order and if I dont receive the order how can I make it? One thing I learned…When you are the best in the business you can also be choosy. AND WE ARE. My cakes only go to the best customers. The best cakes for the best customers."

MG

MG T-Welch

BEWARE of FAKE POSTS on here! (The 3 posts that have back to back 1 star ratings are a clue!) A bride/groom got their family/friends to gang up on The Cake Guys and each post a negative review! Just wanted to warn you of the cyber bullying going on by some folks! NOW, on to my review. The Cake guys prefer email communication rather than a phone call, I prefer email too so that works! that doesnt mean they wont call you back when you leave a voicemail. Also, once theyve been in contact with you they are happy to give out their cell numbers and text you if there are questions about anything. All in all, communication was great and the guys were great to work with. Now lets talk about the cake! I had a brides cake and a grooms cake. If you take the time to go through their website and read all of their info you get great coupons so read up people before you go for a tasting! Saves you time and $$$. I took them a picture of what I was looking for in both cakes. We modified them and the lady actually makes notes of your cake and takes all of your details of your vision. We are car people, so for the grooms cake we wanted a specific front grill of a sport model car, we told them what we wanted and the lady made notes. We signed off on everything as her drawing and notes were right on point! We chose our flavors and they were delicious!! Wedding day gets here and I finally get to see our creations. I was floored, my jaw dropped and honest to God I did NOT want to cut the cake. They were a WORK OF ART!!! Beautiful!! They were EXACTLY what I pictured and wanted. They literally recreated my picture for the bridal cake and put the colors and finishing touches that I asked for. This was not an easy thing to do, the flowers I asked for were like 3 dimensional and had several loops within loops to make the flower (I hope that makes sense). I couldnt not believe they got every single detail correct. I mean, the grill on the grooms cake had the lines, the different colors, the model of the car, it was just perfection. I am so happy that my vision was their priority and they made it happen. I cant thank you Cake Guys enough!!!!!

A

A Private User

I was absolutely ecstatic to learn that the Cake Guys opened a Dallas location. You see, I am a big old cake snob and had yet to find a cake as delicious as the one created for my wedding in September 2008. Moreover, not only did our wedding cake taste moist and delicious (generating a TON of compliments), it was absolutely gorgeous. They even had a personal crisis (bakery break-in) right before our wedding and everything still happened exactly as planned. Absolute professionalism! These days, I have to force myself from going in and grabbing a slice of cake any time I am in the area of the Dallas store because every flavor I have tried has been absolutely amazing (with the amaretto and pina colada being my all-time favorites). I cannot recommend them to enough people and I can honestly say that they, by a landslide, make the best cakes in the DFW area. And trust me, I have tried them all!

DE

Dean Wurtz

My wife and daughter traveled all over the metroplex trying cake at events and open houses for my daughters wedding. Once they tasted the cake guys they were done looking. My wife researched for a solid year and once my daughter tried her sample pack? She and her fiance were sold on The Cake Guys. Moist, delicious, so many combinations. The decorating options are endless and all are beautiful. Ordering could not have been easier. Everything was done by email. Super easy. The wedding and grooms cakes were OUTSTANDING. Raves all around. My daughter had white chocolate raspberry and her groom has peanut butter chocolate with chocolate frosting and the dipped strawberries. The best value, the best design, the best taste. Not a lot of choices but what there are is delicious. They even wanted to sell us a smaller cake based on the number of servings. Well we wanted extra!