|Address:||11480 Parkside Dr, Knoxville, TN 37934, USA|
|Working:||11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10PM 11AM–10PM 11AM–9PM|
When Panda Express came to Farragut they served fresh tasty choices. This did not last. For the last 6 months the portions are so small they get lost in the to go box. Check your order before you leave. There is not one time I have ordered from this locations in the last 6 months without something missing from my order. In addition the new ribs item on the menu is horrible. Its like eating sticks they are so DRY!!!! They must sit out day after day after day. Eating these is literally like eating very sharp splinters. I hoped the horrible conditions was a passing thing , but 6 months later its getting worse instead of better. The most recent negative experience I went back and told them how unhappy I have been on several occasions and they gave me a coupon for one free item with a 3 entree order....I threw it away along with what I ordered and paid for. I wont be going back.
I am very disappointed with the service received. I ordered online, received proper confirmation, and part of my order (main entree) was left out. When I called the store the employee, indicated that I had to come in (20 minute drive) for any recompense/fix the issue. She then indicated that they had been "very busy today" and accidents happen. When I ask if I could come in another day she then informed me that they (She and her shift leader, who was in the background but never offered to help/get on the phone) were unsure how long I had before the online order expired and they could refund me. While I understand being busy, and I understand accidents happen it is not my place as the customer to have your employee tell me that their mess-ups are acceptable because they are busy/understaffed/unprepared for their clientele.
Rice and veggies and noodles was ice cold, when we ask for michrowave, We was told only manager is allowed to use, so instead of asking us what we wanted , replacement of the meal ,or our money back, they nuked the food, I also sit and watched them Continue to serve the cold rice,veggies, and noodles without solving the cold food issue, We are from Sevierville, Tenn. And have always gotten great food at the Sevierville location, But this location needs major improve immediately. Ben & Ellie Abbott.
Food is always great... That is if their not "sold out" of what you want. Service is hit and miss depending on whos working. Sometime the attitude of some of the drive through workers make me wish I would have just gone somewhere else. Ive left on certain occasions because obviously they didnt like their job or were having a bad day & I wasnt going to let them take it out on me & ruin my day.
Over-priced portions, small amount of food and terrible management. Weve been here 5 times and each time there is something wrong. First it was the soda area was overflowing onto the floor and trash everywhere. Second time we are outside and soda was all over my seat when I sat down. Fire the manager and get someone who enforces cleanliness because its disgusting.
Whats happened to the quality? We used to eat at Panda Express once a week. Now, we have to talk ourselves into this demented game of Russian Roulette ( bullet each time). The rice was old and dry, mixed veggie wrinkled and dry, and the orange chocken was hard as a rock. We are done dining here.
do NOT eat here. Watched the manager eat food from his glove and lick the glove, then went back to mashing up the fried rice without ever swapping gloves. Unless you like your food season with saliva and wherever else he puts his gloves dont eat here.
Good was fast food quality for sure. Every table was dirty & we had to clean one ourselves to have a place to sit down and eat. There were plenty of staff to clean & plenty of time for them to do it, they just werent doing it.
Very frustrating came up here from Roane County and they were out of 4 entrees. In my opinion are the most popular. So over all that is HORRIBLE they need to do some re training on projecting business and ordering-
Tables and chairs need to cleaned. And as always here I have stop at the truck stop around the corner to get a hot tea. What kind a Chinese place doesnt have Asian tea????
Fast, friendly service and decent American-style Chinese food. Honey walnut shrimp was delicious, although mixed vegetables and fried rice were both a little undercooked.
This is one of my families favorite places to eat!! Food is always great, reasonably priced, and great atmosphere. I would recommend this to anyone without hesitation .
This location is always either great or terrible.. not sure why the lack of consistency. I havent had an in between meal only perfect or terrible from this location
It was well cooked huge I couldnt finish my plate I loved it No splinters or fingers in my food. The soy sauce was nice and salty. The soda was sweet oh so sweet.
This place is fairly new in Farragut and they try to hard to be trendy to really give you that authentic Chinese food feel. My friends all love it, though.
Always fast and friendly service! Food is great, especially the Broccoli Beef...mmmmm. Store is always clean and presentable. Great job and keep it up!
The food is amazeballs, but I had to take a star away because the soda is way too carbonated-they need to add more syrup, and the tea tasted like crap.
Excellent fresh food selection, quick friendly service. Really good for fast food. Kung Pao and Orange chicken are two of my favorite selections.
The food was good today. I like the orange chicken, the rest of the food was good. I was filled after I eat. Staff was friendly place was packed.
Love the orange chicken & noodles! Yum! But I agree with others..go late (closer to close) & things will be out. Still love it though:)
No soy sauce, no sauces of any kind at 12:30 lunch on Sunday. The rice was dry. Not good. The employees attributed to a new boss.
Tried the food for the first time, and they give you big portions of really good food for a cheap price. Will definitely go again!
Loved everything about it the food was great people was nice and clean. Wish we had a Panda Express in Maryville Tn.
Rice under cooked, no sweet tea, soda machine broken, dirty floors... Nothing like other pandas express Ive been
I consumed raw chicken. I asked for manager was told there was not one available. Terrible place to eat.
I love love love it here! I wish there was one in Maryville. Well worth the drive out though.
I love this food man! They always make it fresh and traditional. I love the Walnut Shrimp.
I love the place.....when its fresh.....dont go last hour.....teriyaki chicken always good
Their Chow Mein was not cooked right, some parts were even dried up and hard.
Good food and fast service. Think Chinese food with a fast food atmosphere.
Im a sucker for orange chicken. And theyve got it in abundance.
Its ok. Fast and easy. Food is pre-made and staff is friendly.
Todd A. Blanchard
Delicious food. One of my kids favorite places to eat.
Who cares if its a chain restaurant, its delicious!
I absolutely love the orange chicken with cho mein