The Springfield Diner

Reviews 4

J

J Arch

BAD! Went on a Sunday the busiest day. You would think that means full staff and ready for the business. Not really. It was busy but the wait was only 15 minutes. Though that was pretty good. They called our name and took us to a table. The table hadnt been cleaned yet. The hostess said sit down and Ill have the bus boy clean the table. I said I would wait so they could clean it properly. The hostess grabbed a towel from a bus person and wiped the area of the table they could without moving anything and never wipe the seats. She then ask us to sit. Not sure what the hurry was to sit us because it took 4 to 5 minutes before the waitress came over. The waitress finally came over and I found out why it took so long. She was waiting for her other 2 table to be sat so she could work all 3 at once. Seemed like the logical thing to do. The waitress took our order and the other tables as well. My wife and I order coffee. Regular for me and Decaf for her she has a heart condition. We also placed our food order I ordered eggs over easy, bacon, scrapple, and toast. About 5 minutes went by and the waitress came back with a tray filled with coffees and waters. She served the one table there coffee and water then came to ours. When she delivered ours she gave my wife a cup of coffee that looked like the rest of them but said it was decaf. Said she did not have cream but would be back with it. A few minutes went by and the waitress came back to serve additional coffee to another table, no creamers. She walked by our table and disappeared for a while. After about 5 minutes I got up and ask the hostess if we could have some creamers. She came with the creamers and my wife also ask that her cup of coffee be exchanged for decaf. The hostess came back and I explained all the issues. The hostess said she would inform the manager. She also said that the food would be good. The next time we saw the waitress was about 5 – 10 minutes later when she brought our food. Again the tray was filled with food some ours some another table. She proceeded to server the other table. She presented my meal (eggs over easy with bacon and scrapple to the other table and they informed her they did not order that. She then served it to me. She finished serving the other table then came back to ours and served me sausage. I stated I order scrapple. My wife ordered bacon but that was not there. Good thing my wife did not trust the decaf she first served us. The waitress said she would be right back with our scrapple and bacon. Right back means 3 to 5 minutes or more in the Springfield Dinner. She came back with the rest of our order. My potatoes were cold. My over easy eggs were broke. The bacon and scrapple were OK. After about 10 minutes she came back to all her tables and did a walk by asking if everything was OK. When she came by our table she started walking away before my wife could ask for a refill of decaf. We had to flag her down on her way back passed our table. When the check came I realized why she first server sausage, because that is what the waitress rung up. I went to the bathroom where the toilets were not flushing properly. The sink and floors had water and paper towels on them. While in the bathroom the hostess came back to check on the table and told my wife to let me know she was there. The waitress came back to inform my wife that sausage and scrapple cost the same. No manager ever came to the table. What looked like manager were acting as a hostess seating people and acting as a hostess greeting people at the door. Very Very Poor service. I will NOT go back.

MI

Michael Achey

Hands down the worst diner experience Ive ever had. This is coming from someone thats gotten food poisoning from Dennys. Id rather have had the food poisoning. This placed seemed busy, so we figured it had to be good. Wrong. Upon arriving my wife and I were shooed in the direction of our booth, not a word was said. A little odd. We started off with an appetizer: wings, chicken fingers, mozz sticks, and a potato skin. Not too bad. Wings were not the best, but hey, we arent in Buffalo. Next the waitress took our order, well, maybe. She may have been daydreaming. She was probably daydreaming. My wife ordered an open face roast beef, with a salad and mashed potatoes. Simple enough. I ordered an open face steak sandwich which was supposed to come with fries and slaw. I had to repeat this 3 times and eventually had to point to it on the menu, and the waitress still came back 2 more times. When the food came out my wifes sandwich was just dry roast beef (looked microwaved) on dry bread. No salad and what I guess they considered mashed and gravy. My plate consisted of a steak (not a steak sandwich, a regular steak), green beans, and mashed. When I stated that I had ordered the steak sandwich, not the steak, the waitress got annoyed and took it back. She returned 3 minutes later with literally the same steak she took back on a dry piece of bread and lettuce and tomato. I could go on but no one wants to read a 10 page review. In short, avoid this diner. Bad service and worse food. The best part about our meal was when we were walking out the door.

MI

michelle houtz

We were there Saturday night. We had a party of 8. Surprisingly we were seated right away but the waitress didnt come over for some time. She apologized. She had been working 12 hours and had alot of tables. She was very pleasant and took our orders. In the middle of her shift, it was handed over to a new waitress that was probably her first night there. 3 of our orders were put in wrong so our food was delayed even more. We had to get up and get our own refills for our drinks. We finally asked for our check and when we received it, we were charged for the wrong food! It was a difference of $7.50. When we went to pay it we explained to the cashier what had happened. She called over the manager and explained the situation. The first waitress had already let them know ahead of time that our orders had been messed up. He did some calculations and then we were told it was more money than the original bill! We told him this was not right. He came over again and said all he could do was take off $1!!!!!. He was mad because the check out line was growing and numerous people were complaning about the service. That was the first time I had been there at night and will be the absolute last!!! I have never seen such poor management skills. So overall I had the wrong food and was over charged!

RI

Rick H

The Springfield Diner use to be my favorite go to place at all hours of the day and night, not only for the food, but for my favorite server, Ashton. I was there tonight at a different station as hers was filled. I was taken aback by what happened to her tonight. As I was eating my meal, I watched a very belligerent man stand up and verbally abuse her with profanity and total outright lies. Ashton handled herself with complete professionalism and wasnt confrontational in any way. It soon became apparent that Ashton was let go as she was no longer serving or to be seen minutes after this incident. It is a sad statement of the management of Springfield Diner to allow their waitress staff to be treated in this manner. Youve lost many customers because of this as I will be letting anyone who will listen know that this establishment cares nothing of their dedicated staff.