Valley Pizza & Subs
| Address: | 747 PA-93, Conyngham, PA 18219, USA |
| Phone: | +1 570-788-6300 |
| Site: | valleypizzaandsubs.com |
| Rating: | 4.7 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM Closed |
Location
Photos 15
Reviews 26
ME
Melissa Willard
My family ordered 4 hoagies last night from Valley. Weve supported this establishment for many years as it is a staple in our community. Most of the time the food was okay. Id stay away from their Sicilian, but generally the food is acceptable. Nothing to brag about, but not bad most of the time. However, last night, after getting home with our order, we discovered both cheesesteak hoagies were wrapped so tightly in tin foil that in unwrapping them, all of the cheese came with it. It was not salvageable to scrape the cheese off the tinfoil and re-place on the hoagie (as was the business owners suggestion). Strike one. My husband called to complain, expecting some sort of resolution. He got "weve never had any complaints" with an "Oh well" attitude. Half the order at this point is disappointing and the owners response even more-so. Then hoagie number three - a simple Valley special Sub. Ordered w/o Mayo. COVERED in mayo. I call this time expecting a sincere apology and either a refund on the three (of four) hoagies that were unacceptable, or a free pizza or other token gesture to show the owner wants to keep good customer relations. I got a "sorry about that, well refund you for the one hoagie next time youre in" and the same "oh well" attitude regarding the 2 cheesesteaks. Now, 3 of 4 items ordered by your customer are not acceptable to your customer - thats a 75% dissatisfaction rate. The owners comments led to a 100% dissatisfaction rate. Comments such as "Ive been in business for quite some time, I think I know what Im doing" or in response to my statement "since you have never had any complaints about your cheesesteaks from any customers (or so he claimed), Id think youd want to really take care of the ONE you just got" he says "well, if you dont like it, you can order elsewhere." Such arrogance in this economy??? I put ownership where it belonged - I told this owner that it isnt MY choice to take my business elsewhere, its completely in his hands...he can take care of his customer and KEEP them, or he can continue on in his "owner is always right" attitude and lose one. A measly free pizza would have calmed the beast... what would that have cost him really? Three or four bucks? We just spent $27 and change on 4 hoagies; three of which our dog ate...It would cost me more in gas money to pick the freebie up... The owner did not choose wisely. I guess in all his years of business hes never heard that one bad review can do more damage than 10 good ones... OR, how about this one - THE CUSTOMER IS ALWAYS RIGHT. I will never support Valley Pizza again. Im also making it my mission to spread this review anywhere and everywhere possible. If you have a dog - then I highly recommend Valley Pizza - your pet will eat well... One thumbs up from Chase (the dog)- Four thumbs down (and finger up) from the Willards. Enjoy.
A
A Private User
Valley Pizza has amazing subs but their pizza isnt always that great. If you go in for lunch the pizza is amazing. I just ordered a pizza and it was mostly undercooked dough. There was hardly any cheese or bacon on it. It was like eating soggy bread. There is nothing worse than horrible pizza. Ill stick to ordering subs from now on...
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Rachel Palma
Valley Pizza is THE BEST!!! We live in Virginia but my husband is from Conyngham and his folks still live here. Everytime we visit, Valley Pizza is at the top of the priority list. Everytime we want pizza in Virginia we consider making the 6 hour drive just to get it from Valley!
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Elisa Coppola
Had a detour of I-80 and we found ourselves here. What a hidden gem! The next time we pass through Pennsylvania,we will be definitely stopping again! Great food, great people! Keep up the hard work
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J Stout
The staff especially Lorenzo was rude. They treat women like objects and their food was aweful. If your a woman do not go here unless you want a perv serving you!
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A Private User
Amazing food Nice Staff! The food is great never had any complaints. The staff is very understanding and will do anything to make you happy a 5 out of 5
RI
Richard Kulchitsky
Great food, awesome staff, and wonderful owner. This place is a staple for sure and a must stop on ur way thru!
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flippy dolphin
Great Pizza and subs. I hear rumors of a hot blonde working there too. Havent seen it for my self yet though.
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Jessica Martz
Great food at decent prices and friendly service. Nothing beats that combo!
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Leonard Ciccone
Havnt had them since I was 17 and they brought me back awsome food
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Ann Kerstetter
Really beautiful stromboli, well made. Delicious tomato pizza.
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A Private User
Great pizza,always consistent. A friendly family environment.
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Matthew Bell
Amazing pizza! Great beer selection in singles and six packs.
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Garrett Madison
Love the pizza, love the people. Valley is 2nd to none!!
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Joyce Z
Excellent food great atmosphere friendly workers
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Steve Falatovich
Great food and very friendly and helpful people.
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Wm Houser
Great food! Service and food always wonderful
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Michele Winchilla
Very Good Pizza and Wings! Good sandwiches too.
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Steven Auten
Excellent subs and pizza, always eat here.
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wreck transport
Great place nice staff and rest food
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Connor Craig
The stromboli is awesome
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Darrell Hawk
Great food nice guys
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Dino Testino
Really good pizzas
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Anthony Biacco
Great pizza.
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Kim Eckard
Great food
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Desiree Martin
good food
