Big Town Hero

Reviews 10

ME

Merie Komlofske

My wife and I used to love this place and really enjoyed there sandwiches up until about a month or two ago. My wife was sick in bed and wanted a sandwich from this place so I proceeded to purchase 2 Turkey Avocado sandwiches one with bacon and one without. Now I understand it was was lunchtime the place was packed, angry customers glaring at the one gentlemen in the back making sandwiches ( I believe his name is Randy and I believe he is also the owner) in the back metaphorically tapping there foot on the ground waiting for there food just as I was, well the cashier gave me my order and I gladly left with my 2 sandwiches. Now once I arrive at home, I bite into my sandwich and it was great I was minding my own business when my wife calls for me to let me know that her sandwich had no turkey in it, and well since I didnt notice it because I love avocado mine didnt either uh oh, unhappy sick wife, doesnt call for a happy life. So I called this specific Big Town Hero to let the gentlemen making the sandwiches know hey, no meat anything we can do? From the get go he was super nice, irritated but nice none the less and offered to remedy the situation by providing 2 free sandwiches! Told my wife as she ate her half with no turkey and I had already scarfed mine away since its a 10 minute drive to this place and I didnt care. Well about 10 minutes later I looked down at my phone to see a missed call and voicemail, it was Randy (if thats not his name I do apologize) He left a voicemail basically calling us liars without calling us liars, said the cashier verified there was turkey in said sandwiches and that was that. Being as I am not a confrontational person I was upset because A: I couldve just gone back and bought another 2 sandwiches, duh I can afford it. B: I know the cashier didnt check the sandwiches because from the point of view I had from where I was sitting I was sitting in front of the cashier dead on and saw everything, the sandwich order was a to go order first and foremost so the sandwiches were wrapped, the cashier couldnt have possibly torn open the wrapping or seen the owner making the sandwiches because the cashier was busy taking other peoples orders, therefore no one verified that there was meat in the sandwiches, but somehow he knew there was meat in them. Being as my wife and I work for the financial institution that funds this company, I asked myself what type of business owners are we helping now a days, when a simple matter such as this couldve been resolved quickly and effortlessly but instead I get insulted and indirectly called a liar. Needless to say we will never be purchasing any food products from this company again, and maybe during there rush times they should be a bit more attentive to detail.

---

J.

J.J. Lynch

Ive been going here for years and the quality of the bread and ingredients is very good and consistent. The owner is often in the store taking customers orders or in the back helping his staff make sandwiches. Nine times out of ten Im in and out in less than 5 minutes. If I go during the lunch rush then I expect to wait longer. They make a point to learn your name if youre a repeat customer and I think thats awesome.

---

ZE

Zev

Ordered an Italiano panini, ~30min. later got the food. Would have been nice to have gotten a heads up that my entire lunch break would be lost to waiting otherwise I would have gone somewhere else. Dont get me wrong, the food is good, however it isnt great enough to warrant a 30min. wait in my humble opinion.

---

WH

Whiskey Juliet

Sandwich today was good, bread was great but while waiting, started looking around at the place & it sure doesnt look like cleanliness is their top priority. Ceilings, floors, counter & especially the soda fountain "nook" look severely neglected. Hopefully this is a one-time issue?

---

JE

Jeff Mikiel

Place was clean, Kombucha on tap, great food, I ordered a power bowl, I appreciate that they are a sandwich place that has gluten free options. The service was a little slow though.

---

DA

Dan Torre

Sandwich were ok. Didnt have a wow taste. Place was pretty clean.

---

TH

TheBanana250

I love big town hero good good good food and fast like 2mins

---

JA

Jason David Louttit

Bland, thin and over-priced. Better than Subway, though.

---

HE

Heather Welter

Horrible hours, never open when I want them to be.

---

AL

Alex Acosta

All I can say is yum.

---

---