Chick-fil-A
| Address: | 4260 W Sylvania Ave, Toledo, OH 43623, USA |
| Phone: | +1 419-474-2000 |
| Site: | chick-fil-a.com |
| Rating: | 4.7 |
| Working: | 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM Closed |
Location
Photos 100
Reviews 14
AN
Andrew Schramm
Lately (May 2017), my orders have been rushed at the intercom and thus I feel the level of service has gone down. We actually had to call and complain about two weeks ago after going through the line in regards to the order taker rushing us along and getting the order incorrect, which we then had to go back through the whole thing. Manager said he would send us free voucher for our meals, but sent us specific vouchers for sandwiches we dont purchase, nor were actually in our order on that day. Traditionally, this location has had exceptional service to the point we have even before asked about how to give them kudos with corporate, and if they offered customer service training for other companies. Needless to say, something changed. We will continue to patronize for now as we like the food, but I am disheartened at lowered expectations.
FR
Frederick Siler
While the staff are polite and friendly, I am giving this a one-star rating, due to the fact, they do *not* allow substitutions in the drive-thru. I have gone there many times since moving up here and they have always allowed it. Today however, went through with my sister who has Cerebral Palsy and my son who is autistic, and we were rudely informed, that they do not allow any changes and we would have to go inside for it. Even when getting to the window and informing the manager, Sarah and the other one, Jared, that we had disabled people in the car, we were informed to park and come in for substitutions which is crazy. I will never go back to that store and felt humiliated, while the male manager talked down to us, others in the window behind him, laughing, and the female just allowed him to do this to us.
KU
Kuya Kano
This IS OUR NUMBER ONE restaurant in all of Toledo. Yes, it is just a Chick-fil-A store, but what makes it number one is their hospitality that no other place in Toledo comes remotely close to. Their hospitality begins right at the door when you walk in, continues to shine while placing your order, and while you are dining, you are still being offered refills, tray service, and other hospitality that other restaurants require you to TIP for. Despite always being busy during lunch and dinner hours, they move their lines incredibly fast, and often the food arrives before Im even finished paying for it. There is no other place that has this kind of value, hospitality, and by the way AN EXCELLENT INDOOR PLAY AREA FOR KIDS to give parents a few moments to relax.
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Joseph Segura
I Love CFA!! However, not really happy with this location. I never ever had any problems with CFA until today. I went to this location for the first time (since moving back from TX) and ordered my typical #8, but asking for crispy chicken instead of grilled. The girl told me they cant do that and I asked since when. She had no idea and went and got her supervisor/manager. She also told me they cant do that. I explained that I never had a problem with this request and the location on Airport & inside the mall do it every time and has never refused. She continued to refuse and said it was against policy. . . Wont be back at that location.
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Anne M. Wesenberg
"Its my pleasure!" is the response equaled with the attitude of the employees. Their chicken is cooked in peanut oil and definitely mouthwatering. Its a little pricey but their chicken is extremely fresh. I know. Because I used to work there. Why are their employees happy? Because their managers are encouraging and want to see them succeed. Working in the kitchen, I knew the food was fresh. Their menu has a good variety to offer to different age groups. And at the store, take a picture with the cow!
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Coco Boothby
Truly one of the best dining experiences I have ever had - anywhere! My friends and I went with all of our children this morning and the staff was so kind and gracious. The manager twice told us to make all the mess we wanted and that they would clean up after. Such a relief to moms who are used to getting dirty looks for having children with them! The food is wonderful, ambiance is clean and aesthetically pleasing. I will be recommending all of my friends to support this business!
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Kody Kregulka
I absolutely adore Chick-fil-As. What appears to be another restaurant like McDonalds where they just sit behind a counter and then you have to wait for you food while they prepare it. Chick-fil-A switches it up by having the staff to run the food out to you, offer to take dirty trays away, and open the door for you. They have the nicest staff out of any fast food restaurant. The food is also of the highest quality for the price range. They are not open on Sundays for obvious reasons.
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Reginald Stallworth
My first experience with Chick-fil-A. I had their Spicy Chicken meal which is comparable to Wendys Asiago Ranch Spicy Chicken sandwich, which isnt a bad thing. The Waffle fries are okay, but probably the least of all the top fast food chains. They also dont have Strawberry Lemonade which I heard was Fantastic. And Lastly, the Drive-Thru women are Beautiful, which is the only reason this isnt a 4-Star Review.
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Ned Newlin
My wife and I came here for lunch today, Tuesday, February, 28. We always enjoy coming here when we are in Toledo. We were invited to do a tour of the restaurant by Hannah. It was a real joy to get to see the operation of your facility. Hannah was very special, so gracious. Another team member, Abby, took our picture. We posted it on facebook. Thanks for a memorable experience. Ned and Rita Newlin
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DeDra Flowers
I have NEVER had a negative experience at any Chic-Fil-A location, but this time was the best visit Ive ever had. Although all the employees were nice and super friendly, Jaclyn made this location my favorite Chic-fil-a location! She has made my day, no scratch that, my week! I have to say Thank You So Much to Jaclyn, and I want to give a round of applause to all of the employees at this location
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Patty Checkle
Food was ok...Frys were cold for each of us. For meals and all cold. Way too many employees for having cold frys. We told worker on the floor and he said be would tell someone. He offered us new ones but we had already finished our sandwiches so we declined. Way to many employees. 2 different ones to hold the door open...come on get the cooking down before you hold the door open!
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Veronica Roberts
Excellent service. Sunny day today so the store provided a personal touch to my ordering experience by having a couple people standing by speaker box taking my order and processing mycard. So nice to have a friendly face greet me so pleasantly and wish me a blessed day. My day is so stressful and it felt really nice. Thanks Chick-fil-A!
DE
Dean Mohr
Of course, the service is top notch - many expensive restaurants dont offer the level of courtesy of this place. The food is always hot, the fries are always spot on. There is almost always someone to open the door for you and the people taking your order are always kind. They literally have never once messed up my order.
CA
Candie Lange
Staff is always friendly and very polite which is super rare in fast food anymore. Always clean, which is also rare. Very attentive staff and they even come to your table to offer drink refills. Unheard of in fast food restaurants. If there ever IS an issue, they resolve it politely and really take care of the customer.
