Chipotle Mexican Grill
| Address: | 3890 Medina Rd #1, Akron, OH 44333, USA |
| Phone: | +1 330-670-8393 |
| Site: | chipotle.com |
| Rating: | 3.2 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 55
Reviews 28
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Nickolas Licata
The three workers making the food were very slow while laughing and chatting. They ran out of black beans, sour cream, and chicken all in the span of time I was in line and I had to wait for my black beans and sour cream for an extra 5 minutes once I got to the front of the line. I also noticed that there were a lot of online orders that were backing up on the wall, and the employees that cared were in a slight panic about it. One of the girls that came up to the front line to help was very friendly, smiled, and apologized for the wait, but in the past when theres been such a long line they usually comp the drink or something, but this time they did not. Highland Square, Hudson, and Wadsworth Chipotles seem to never have these kind of issues in my experience.
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Adam Runninger
The people working there were extremely slow. They ran out of steak, lettuce, and guac, and they didnt even tell the employees working on the food in the back. It took 20 minutes to get to the end of the line, 10 minutes for steak to finally be ready and about five minutes to finally be able to pay for it. They never asked about the Chiptopia rewards card (which was partially my fault for forgetting) and they seem to not care about their customers at all. Overall, the worst experience I have had. I recommend going somewhere nearby, like Wadsworth or Akron. The Cuyahoga Falls location near Howe Ave. is one of the best if you are okay with going out of the way.
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Trinity Brown
The girl with the short hair is always so accomodating, however everyone else who works here is clueless. We were the only people in line and instead of just taking care of us they proceeded to do every online order even after they did all the online orders we were the only ones in line which was over 8 minutes Then we got the last little bits of everything not even full scoops. Then to make matters worse when we were checking out I said we have 2 sides of guac and they only rang us up for one then made us do a completely second transaction for 1 guac that HE FORGOT. I hate going to this location and will drive the extra 10 minutes to highland square
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A Private User
When i am snowboarding down volcanoes all day i need a good meal to keep me goin. I used to have to eat fast food and it would give me a stomach ache...NOT EXTREME! AMIRITE? So thank God Chipotle invented the burrito. It is decently priced, tasty, and higher quality than most fast food. AND IT GOES GREAT WITH MOUNTAIN DEW! AMIRITE?! I give it an Excellent rating! (i would give it an extreme rating if possible)AMIRITE?
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Kristi Ferrato
Employee didnt hear me when i asked for pinto beans so they gave me black beans (i couldve spoken up for myself but they were swamped and obviously stressed about it. Couldnt wrap any of our burritos properly and even put mine in a bowl instead of double wrapping it. But the food was delicious and it all tasted fresh. I definitely recommend going to a different chipotle location if possible
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robert zumock
Stupid people! I told the girl at the cash register that I had $.72 and she looks at me like I speaking Spanish! She said uhhh its to late, ughh continuing to look stupid and said I closed the drawer! I told you before you put the money back! I know its hard math when its 9.72 and you go to give them 10.75, uhh what do you get back a dollar? The line people were cool though!
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David Luberger
For some reason this location is routinely far slower than other area locations. It never seems to matter what time of day or day of week, its incredibly slow. Despite this, the food station is usually very dirty and it seems like theyve never had cross-contamination training.
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Zack Pitz
Ordered 4 burritos an hour ago online just got here and they are still "working on my order" it doesnt take that long, i understand its busy but maybe delegate an online order part of the kitchen to stay on top of things because all of your workers look confused
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A Private User
Ive had a better burrito at other Chipotle places. I went a couple times and each time they overcooked the fajitas stuff and loaded me with rice. Its okay. But definitely not as good as other Chipotle places. The people that worked there were super nice, though.
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P. M.
Slowest service of any chipotle Ive been to. Based on reviews and my own experiences the last few months nothing has improved whatsoever. No more dollars will be wasted on the slow service and lackadaisical employees.
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Tim Murphy
I love Chipotle, but this one is an outlier. So slow, few employees, and the process was dragging. Food was good, but the long wait and watching all the confusion really killed it. By the way, I was here at 3PM.
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G. Wil
Slow slow service during non peek time. Dirty restaurant. Staff seemed totally uninterested in working quicker to accommodate the line. Staff standing around. Took over 45 min to get through the line.
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Kraig Hallam
This is possibly the slowest location ever. Employees show zero interest in actually trying to get people served in a timely manner. Place is also filthy, never seems to be cleaned during busy times.
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Jason Wick
This place is a joke. Figured mobile order would be faster than waiting in the giant line that is always here. Boy was I wrong. SO SLOW!! There was a line for the mobile orders!
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David Kennedy
Went to order online and told me it would be ready at 6:45pm... Over a half hour later I was still waiting for my food. Wont be going here again. Really bad experience.
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Lonnie Johnson
No issues with this location. I do advise ordering online as with all Chipotle restaurants unless you plan on going during their down time. Food was good.
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alexis wojciechowski
The most bland guacamole ever. No onions and it looks like it has been sitting in a fridge for a week it is so dark. I do not recommand eating here.
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Brandon Terelmes
Chipotle is always good tasting food. Pretty good price for the amount of food you can get. 4 stars because the tables were not cleaned off.
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Mark Malinowski
food is fine, but line is long, not because there are too many people coming in, but because they are so slow... where are the managers?
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Marsha Andrus
You ask for chicken for your protein and they give you the , Crumbs from the bottom! Customer service means nothing to these young kids!
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Peter Bright
Love the food. This one is a bit too popular, the queue has been over 15 minutes the too times Ive been here but the staff are great.
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Emily Smith
Always a wait, employees are slow and disorganized. Also the rice is always cold so if youre looking for a quick hot meal go elsewhere.
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Tesheng Liao
Slow but good, they recently stopped putting the sliced lemons out on the counter, cause people take too much probably lol.
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Sierra Miller
Food was good but THEY ARE SLOOOOOOOOOOOOW!!!!!!!!!!! I was angry by the time I got out and the workers dont give a $hit!
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Michael Todd
Posting this review as I stand in line. I arrived 40 minutes ago. I have never seen a Chipotle with slower service.
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Eileen Smalley
This chipotle is one of my favorites to visit. Its clean, the food is consistently good, and the people are nice.
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Josh Troche
I love the food. The wait has me turned off. 27 minutes in line for "fast" casual is about 20 minutes too long.
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Gregory Wheeler
I have eaten at quite a few Chipotle locations. This one just lacks that special something. The food is "meh".
