SUBWAY®Restaurants
| Address: | 2324 Bowen Rd, Elma, NY 14059, USA |
| Phone: | +1 716-652-2101 |
| Site: | order.subway.com |
| Rating: | 3.6 |
| Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–9PM 9AM–9PM |
Location
Photos 8
Reviews 11
MA
Mark Wetzel
It was suggested I order online which was a big mistake. Ordering the food was a breeze but then paying, setting up an account then actually getting my food was a fail. It took almost a half hour to get through the process of ordering. If I had just gone to the store it would have taken maybe 2-3 minutes. I expected that by the time I got there the 4 subs would be done. Its a small location in a semi-rural area so that should have been reasonable. I was greeted with, "Are you here for the order?". Hello, might have been nice. But, worse I was in a hurry since ordering took so long. I was behind schedule and they were just working on the order. Once done with 3 of the subs they figured out they didnt have enough veggie patties to complete the order. I got a blank stare so I said I guess give me a refund which blew the clerks mind. Instead of refunding my 1/2 sub, he cancelled the whole order. The cash register wouldnt let him do it so the other clerk came and asked why I wanted to cancel my entire order. I said I didnt, just the half a sub they couldnt make. If it already wasnt bad enough, it got worse. He then said they didnt know how to do that, they hadnt been trained. He told me to go to the app, which I didnt use, I did it online so that was way over the top. He tried for probably 20 minutes to fix it and couldnt. Finally he called his.manager and was on the home for probably another 10 minutes and then walked in the cooler and found another box of veggie patties. I expect that from my 13 year old when she says she looked everywhere. He made my sub finally, albeit wrong and I was on my way. He offered me cookies for my trouble but I was so late by now I had to run out the door. Start to finish from ordering to sitting down to eat was almost 2 hours Never again.
SH
Shawn Janas
Normal subway as far as the food goes but the employees set this location apart. The two guys working there on my visit were very patient and nice to my daughters who were a bit hyper after getting out of kindergarten. I was very impressed with them.
LA
Laurie K
Not a very busy part of town, but workers are very friendly and more efficient than other subways. Would definitely drive further to visit this location again, its worth it
MI
Mike Zanghi
Perfect location good food and the workers are clean and very good at what they do
PE
Peter Hutt
Server seemed like shed rather not be there. Then messed up the checkout
MI
Michael Klinger
Fast service, fresh food. What more can you say about a good sub shop?
PE
Pete Andrews
Good food up to par with other Subways
DA
Dan Lotito
Fast service, clean dining area.
CY
Cyndy Nichols
Enjoyable Employees
SA
Sara Panicali
Horrible staffing
A
A Private User
Its okay
