New York LaGuardia Airport Marriott
| Address: | 102-05 Ditmars Blvd, East Elmhurst, NY 11369, USA |
| Phone: | +1 718-565-8900 |
| Site: | marriott.com |
| Rating: | 3.8 |
Location
Photos 100
Reviews 7
NO
Noah Longshore
This hotel does not deserve a star, but I had to pick one in order to post this. This was the scariest stay that I ever had at a hotel. Since I dont take elevators and I use stairs, no matter what floor I am put on, I had the unfortunate experience of stumbling upon some very shady business that this Marriot hotel is engaging in. When me and my son stepped out of the staircase on the first floor to connect to another stair case a gentlemen, not in a Marriot uniform try to wand us, as in scan us for weapons!! When I refused and continued down the hallway, there were a number of very questionable characters loitering in the hallway. I went to my room and inquired with the front desk, why in the world someone would have attempted to wand me for weapons on the first floor. They acted like they would check into it and get back to me. After a few hours, it was time to head out to the airport. Again we took one staircase to the first floor and then had to cut over to a different staircase to the lobby. Again, shady characters and the gentlemen wanding them as they came. As we approached that section of the hallway it was blocked off by a housekeeping cart that my son and I proceeded to walk around. As we did a housekeeper came running after us, chased us down the hall and told us we were absolutely not allowed down that hallway that we must take the elevator. I refused and continued down the steps. I asked for a manager at the front desk, but was stalled for about 20 minutes and then had to get on the shuttle to the airport. Since I have called the hotel everyday since, I can not get a response. I called the police department in that precinct of NYC and they explained to me that some hotels in that area host the homeless and get subsidized through FEMA. The process started after Hurricane Sandy with displaced families and it was so lucrative that after the displaced families were re homed that they continued the process with the homeless. So as long as you stay away from the first floor, the hotel was just okay.
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Juanita Morales
Venga preparado para pagar por todo desde 34.00 por parking diarios,,hasta por el wi-fi aquí una estadía sale casi en 300 el día es increíble las habitaciones limpias, estas frente al aeropuerto osea que oyes cada 1 de los aviones q salen y llegan, el restaurante dentro del hotel muy bueno. La crítica es que no hay muchas comodidades todo hay que pagar los y eso para mi es como querer explotar al cliente por todo.en el front desk me encontré con una situación no muy agradable con la que até día cualquiera do le fui a preguntar el por qué de tan costoso el parking me dijo que hasta ella pagaba osea que ella deja el sueldo en Parking no muy buena respuesta. Por lo demás deben mejorar los ofrecimientos ya que como dije antes vengan preparados para pagar costos y cargos exagerados...
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Jon Andrews
Good evening, I have been very disappointed with my latest 2 week stay at this location. I feel that Marriott has been miss-representing the services available at this location. Each room is equipped with a junction box connected to the TV in the room. There are connections to hook up HDMI, composite, monitor, USB, phone, and LAN. Unfortunately none of them work in the entire hotel. Someone signed off on the Acceptance Certificate for this work and they should be fired for gross negligence. Im sure you can find out how much this cost and I would bet money that the majority of these junction boxes are non-functional across your entire chain. I called ahead on Sunday night to request a TV that has a functional HDMI port and was assured I would have a working TV. Monday evening I arrive to find my request not honored. I again requested a TV with a functional HDMI port and was told one would be moved into my room by Tuesday evening. Again I was to be disappointed. I called again Tuesday and was assured that upon arriving "home" from work on Wednesday evening, I would have a functional TV. One guess as to what happened. In conclusion, I will not be staying at this hotel if at all possible in the future.
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Hugh Brammer
I held a comic con there last year and the administration was horrible, MA is the home office and quotes you one price and then Rohit the local manager adds fess and costs that MA office specifically says wont be charged. I gave them another shot because MA GUARANTEED there would be none of that this time. Ooops. They charge 23% for service and waitstaff when I had no servers, food or staff. They charge $900 to set up tables, and they collect a hotel and occupancy fee of over $200 when there are no rooms rented. I checked the regs for NY on that tax and under the regs they cant keep it. However, rather than not collect it, they collect it and give you a tax rebate form you have to file with the state. So essentially, anyone not aware of that, gets screwed! And they keep that money gleefully. In due notice, the entire staff on the day in question, and after 5:30 the night before, are fabulous. But for $5800 for 2 small rooms, tables and chairs and ballroom space and no service...Ill pass!!!!
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A Private User
My wife and I stayed at this hotel for a getaway..The hotel was clean, but they allow guests to smoke in their rooms, although theres a sign at the front door upon entry that its a smoke free enviroment. The front desk seemed to be helpful when answering the phone, the smoking continued and was so bad that it woke us up in the middle of the night. We also had to move our room 3 times because of no heat, only to be told that the computer that runs the heat was not calibrating the boiler correctly and this wen on for 2 days. Thanx to the "Lady" engineer who brought my wife a heater, wish I remembered her name. They also dont let you know theres a parking fee of 14-22 bucks a day. All in all its a clean place, but this hotel needs to adhere to the policies in place.
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Hugh B
planning an event with them. Their first QUOTED price had charges and fees that do not apply (waiters and waitresses and food and beverage charges). When I call them on it they try to explain that away in another way (well you see, its the service charge for the blah blah blah). So then they try to rip me off with the taxes...8.875% (tax in NY) and have it as 14% in another spot. Oh sorry that was just an error...sure it was. Now we rent ballroom and 2 panel rooms and they send the bill, extra 500 for sales tax. Sales frigging tax?? Youre not selling anything. Their final bill with no food no servers no anything but space and tables was DOUBLE their original quote. Crooks
KY
Kym Watson
The initial reception at the front desk was a bit abruptas off-putting however, the hostess became more friendly and helpful as we went forward in the check-in process. There were several other issues: wi-fi is free in the lobby but not the guest rooms; there was no complimentary breakfast (although it had been advertised); low heat problem in the room; non-working refrigerator. The maintenance staff were very attentive and worked to resolve the issues quickly. The room was clean, attractive and beds were comfortable. The Lounge areas were comfortable and conducive to socializing. The food was aceptable.
