Address: | 528 Gateway Dr, Brooklyn, NY 11239, USA |
Phone: | +1 718-647-1876 |
Site: | panerabread.com |
Rating: | 4.1 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–9PM |
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Felicia Barcena
Really rude staff. Ive been coming here for 3 months every morning before work. The staff over the last few weeks has become very rude and unfriendly. 830 AM 3 customers and Im next in line. She finishes ringing up the lady ahead of me and I step up. She looks at me, says nothing and walks away never to return. I finally find a young man to ring me up and he acts like I am a total inconvenience. He also does not speak. He doesnt let me put in my phone number before asking for money. I say hey you didnt let me put in my number for points, he looks at me, tools his eyes, hands me a cup and walks away. The coffee bar is dirty, there is no raw sugar and not a single napkin anywhere in the dining room. This is first thing in the morning and they dont get busy until 10 am so there is no excuse. Horrible service and not at all up to Panera standards.
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Elizabeth Oporta
So I never ate here before and when I go up and ordered my food they never explain where to get your food and drinks. Then they forgot my latte so I asked the manger where Im supposed to get my drink and he was rude and said you get coffee over there, which wasnt true and I ended up having to tell four different people until someone did something about it. On top of it there was a handicapped who was annoyed because one of the workers kept trying to sweep under the table and all around while she was eating. The lady kindly asked her to wait until she done eating but the girl had a real nasty attitude and was being crazy disrespectful, rude, and kept sweeping around the ladys space. The food was ok but their horrible customer service made it not worth it...needless to say they lost two customers that day. Avoid this place.
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Dennis Parker
I was going to write a good review but after reading some others and really thinking about my experiences here, Id have to say they stink with a few exceptions. You go to the rapid pick up line and no one even says anything to you. How am I supposed to know when my food is ready? The video board that has your name but isnt an accurate description of whether your food is ready because I saw done and I wasnt done. Food cold dont pay attention to special instructions when ordering and a few smart mouthed chicks in there that will test your patience. Did o really think they were ok and the fat Spanish chick is kind of rude and from what I see I cant understand why? Shes the worst and another skinny girl with smart mouth
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Ron J
4 stars to the Cashiere and 3 stars to the food preparers. The experience was not bad. I end up swiping my card beforw the cashiere was ready and he apologized and gave me a free large drink. That was super awesome especially since it was not entirely his fault. I appreciated that much and he apologized several times which tells me customer service is something he values. 3 stars overall becausw my soup was not hot it was lukewarm and furthermore I could hear the girls who was preparing it arguing about somebody getting on their nerves. Not something I look foward to hearing when Im about to eat from your hands.
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Shav Dav
I dont remember her name, theres a short chubby Hispanic cashier with dark hair who ignored me & skipped me when I attempted to order (I was in front of the line and she asked a group of Caucasian women who were behind me if they were ready to order, as if I wasnt there) and "waved" me off (as if she was saying whatever) once I began to turn to a different cashier (she mustve thought I wasnt going to see her rude unnecessary hand movement, I was already going to a different line)
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A. Daramola
This was my first visit to Panera Bread. I ordered soup and a turkey sandwich. Both were delicious and looked appealing. I give the overall experience 4 stars but the cashier gets 1 star. Cashiers these days just want you to pay so that they could move to the next customer. What ever happened to the friendliness and courtesy? I mean sheesh. Your presentation could determine whether Ill come back or not.
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Christina Perry
They do not deserve even one star! The two times I purchase my lunch there I found HAIR AND PLASTIC INSIDE MY FOOD!!!! Completely unacceptable and unsanitary!!!! Im disgusted beyond words. Its hard to find a decent fast food restaurant without something being wrong with the food. Im sick to my stomach and will never return! I pray for the people who purchase food at this location.. May God be with you
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Anila Williams
Nice manager but horrible staff. My order took 40 minutes and all I had was a breakfast sandwich and a caramel latte. They didnt even make the coffee until someone complained for me. Still it was the wrong coffee but seeing the people working there I didnt want to ask again because theyd most likely spit in my drink. Music is blasting and cashier is too busy on her phone, horrible service.
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Yosselyn Lopez
It used to be one of the best, but everything has changed I dont know what happened, my family and I used to come every Sunday but not anymore since last Sunday, my husband ordered a turkey sandwich but I think they where too tired and they just trow the ingredients in the box, one more thing they had Soup any time, now no more until 11:30 am...
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Krystelle T
Service was subpar, while the cashiers were nice, they were EXTREMELY slow. Servers were distracted by another customer and forgot to pack half of the meal ordered. Finally, sandwiches were a JOKE! The "Mediterranean veggie" came with the END of the tomato and edges, EDGES of the onion, and SLIVER of hummus.
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Nina Tretiakova
Was here at 7pm, and the cashier (Jasmine, I believe) was extremely rude without a reason. The prep team were pretty slow, and one of the staff was fixing her hair right in front of me. This is not normal... 2 stars only for the food. Even the sandwich was not proper - falling apart..
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Tricia Sepulveda
Originally wanted to go to Smashburger but they were too packed looking over at Panera Bread it seem like the better option ordering was pretty fast and easy watch as they prepare my food while waiting to pick it up. All in all the food was great the atmosphere was even better
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Angela Baby
On occassions when I dont feel like cooking I will pop in and order one of their great salads; the sandwiches are good too. I like the free incentives they offer when u use your panera card. The restaurant is cozy and comfortable Ive never had a problem there.
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Antonio Christophy
Ive been going to Panera bread for well over a decade and Id have to say that my breakfast sandwich was by far one of the best Ive had at Panera bread. Great job guys. I would have given 5 stars but the dark roast coffee was a little diluted.
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Michele Kolbasko
Great service and delicious food. The people here were very nice and very helpful. Treated the customers great and the food was awesome!!! One of the best types of customer service Ive received at Panera.
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Cherie Toney
I enjoyed the Mediterranean veggie. I was was expecting a bigger sandwich for the price. The taste made the price worth it. The cashier was very nice. This was my first time. Will go back again.