Koo Restaurant

Reviews 5

A

A Private User

There is something to be said about customer service and loyalty - especially for a neighborhood restaurant, which Koo is. My family have been buying food on average about once every one to two weeks since Koo opened! Though the food is sometimes "hit or miss" (we found bones in our sushi once, got the complete wrong order twice, and had shrimp that tasted like dishwater, and other times the food was very good - so inconsistent, at best). But I called to have a delivery for the first time as I was really sick. I called and spoke to the man who practically knew my order by heart. I told him I had a 15% coupon and he REFUSED to take citing several times "customer policy" not to take coupons for delivery) - oh, Im literally 2 minutes from the restaurant!! (so his delivery was not a big deal - I was just too sick to go out). I told him I was sick, and that as a VERY loyal customer, couldnt he make an exception? (we were talking less than a FOUR DOLLAR Discount here!!) - talk about penny wise and pound foolish. He refused, so I canceled my order. Even after I said I was canceling, he did not offer to accept my valid coupon (which does NOT say "take-out orders only" anywhere on the coupon! - attorney anyone?? Not only did this restaurant lose my $30 order today, they have lost several lifelong customers. There are fantastic restaurants in Freehold and Marlboro that deliver Japanese and Asian food. In fact, heres one now at my door! Please dont go to a restaurant who treats Loyal Customers so poorly (being nice with my wording) - if you are a NEW customer, how do you expect them to treat YOU???? PS - you may ask why I would continue to order food that was "inconsistent"? Fair question - like I cited, convenience (Im 2 minutes away) and sometimes even mediocre food is better than cooking if you dont have time. However, now I have incentive to learn how to make Sesame Chicken at home! :)

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AN

Angela Jaitly

I used to get delivery from Koo all the time. I ordered a meal in late November, chicken in garlic sauce and eggplant in garlic sauce. The sauce was nothing but oil and water when I got it. I called back and informed the woman (who barely spoke english) and she apologized and said she would refund the cost of the food and the next order would be free. I said thank you. I called in the second week of January to avail my free order, and a guy by the name of Hunter came on and said you never paid for the first one and now you want free, no cannot help. I asked to speak with someone who can speak a little better English in hopes that perhaps there was a misunderstanding and I can relay that I like their food but this was what was agreed upon. A guy named Nick came on the phone, started yelling, and said yeah you want a free order so there is nothing we can help you with. Nick spoke fluent english and did not want to hear a word I wanted to say. I asked for the name of the owner and he said you can call back on Friday or Saturday and speak with the woman you spoke to. He refused to provide the name of the owner and then said Ive had many people try and get things for free in my years so yeah I know people like you. I couldnt believe my ears. I asked for the manager and he said he is the manager! I mentioned that Im surprised at his customer service and would have to report it to the better business bureau. He started yelling at me and then hung up on me.!!! I will never be ordering from them again. They lost a long time customer. I had been ordering from them for years!

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A

A Private User

My daughter finally convinced me to try the place last night, so I took the kids there. Food: the menu choices are a mix of Japanese, sushi and thai/malay with a lot of neo/fusion (i.e. Americanization) thrown in. The ingredients are overwhelmingly american and so is the preparation: bland, way too much meat (chicken - white meat only, shrimp, beef - no pork or anything else except specialty dishes). Most dishes included carrots, pea pods, bellpeppers, baby corn, mushrooms and asparagus - these where in two soups, a main dish and an appetizer - and we tried to order differing dishes. The fried rolls were bland and greasy. Hot and sour soup and basil shrimp where non-exceptional, but pretty good, unlike the rest of the meal Service: Indifferent service, that started with the waiter standing by the table and demanding our drink order before we sat down and continued with plates being removed before we were finished intermingled with long disappearances of the waiter. Finale: after we finished, I signed the credit card receipt leaving an $8 tip (on a tab of $78 or so). The waiter came back to the table informing me that he thought I might have made a mistake leaving a less than 15% tip. When I confirmed that I left what I intended, he hung around for another few minutes asking me if I might reconsider. I was absolutely appalled, but maintained a very polite demeanor. I do not think I could ever imagine having an experience like that in a restaurant; I do not need to comment on a possibility of a return visit. Unfortunately, zero stars is not an option here.

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CI

Cindy P

This is to respond to Angela Jaitly’s Post: Angela, I think you forgot to mention that you disputed the entire bill (including item that you didnt have problem with and the delivery tip for the driver) before you call back to ask for credit. We actually were sharing this story about someone disputed entire bill and called to ask for credit with some of our customers and staffs. During the conversation, someone actually told me about your post. I cant resist not replying to your post. I am the lady that you mentioned on your post who barely can speak English. I agreed to give you credit for the food that you indicated with problem for your next visit (now we have new policy that customer have to return the problem food). However, we received a dispute statement from the credit card processing company in Dec 2012. You disputed the entire check (including sushi that you didnt indicate has problem as well as delivery tip). I informed the owner and asked if he wanted me to contact you to clarify why you were doing this. The owner was kind enough to just let the whole thing go. I am very surprise that you would call back asking for credit on the food that you never even paid (since you disputed the entire check prior to your calling) and posting a negative review for the owner not giving you credit for the food you never paid for. We can certainly provide you with the dispute statement and detail information just in case if you were not aware that you never paid for the bill (that included sushi and delivery tip for the driver)

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CR

Crane Claw

I have gone to Koo twice, once when they first opened and once recently, and both times had bad experiences with the food. First time: still partially frozen salad (why is salad frozen?), less than average miso soup, the entree was okay, but overwhelmed with sauce. My dining companion had all the same problems with her salad, soup, and entree. The chairs were already scraped up and they had just opened. Second time: salad dressing was not very good, average miso soup, very average entree. Same deal for my dining companion. This place is really nothing special, and nothing even decent, and therefore way overpriced. After two honest attempts, Im done. And also, I heard the table behind us order lobster dishes, and then about an hour later the waiter came back and told them the kitchen was out of lobster and they all had to choose something else.

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