Address: | 400 Mercer Mall, Lawrenceville, NJ 08648, USA |
Phone: | +1 609-520-9464 |
Site: | hooters.com |
Rating: | 3.8 |
Working: | 11:30AM–12AM 11:30AM–12AM 11:30AM–12AM 11:30AM–12AM 11:30AM–1AM 11:30AM–1AM 12–11PM |
MA
Matthew Matamoros
Worst experience ever and being that it was my buddies 1st time it will probably be their last. 1. Server made us seem like we where dumb and didnt know what a flat Pepsi tasted like. She gave us a look and an attitude when we told her our drink where flat. We Ordered a new set of drinks and she got that wrong as well. 2. She was never attentive to us. She just took our order never came back. She was literally taking selfies and acting like she had tons of tables to cover. Keep in mind there where only 13 total of customers and 4 waitresses. 3. I requested sugar for my sweet tea and it took 10 min to receive my sugar from an entirely different waitress. 4. Had to get up and walk to the manager and order my drinks with him directly because our waitress was nowhere to be found. 5. Ordered an appetizer, waited 30 min for that and never received that. Which an appetizer is supposed to come out before your entree. 6. Racial profiling. The moment we walked she gave us down grading look as if we where under her and she was above us. The 2 American waitresses that where working where not responding to us when we tried to get their attention time and time again. When we called for them it was like they didnt hear us but when the Americans reached for her, she automatically responded their requests. Ultimately we walked out because no one was attending us and not only that management was being so ignorant of the actual situation itself and was trying to justify the customer service the waitress was providing. So if he is ok with that type of treatment to a customer than this company seriously needs to go back to the drawing board of what is acceptable and whats not acceptable. Overall horrible experience at this location and Corporate seriously needs to look into this. At the time we went in, I literally counted the amount of customers in the restaurant with us. It was a total of 13 of us and 4 waitresses. So you cant use the excuse we where packed and busy. Ive been in the restaurant business and waitresses are the Face of the industry. They are giving a bad representation of what this company truly is. Because Ive had great experiences with this Company in other locations. But something needs to change ASAP at this specific location.
WE
Wesley Underwood
Horribly managed. Want to advertise as a sports headquarter, but turned off the sound on the NFL draft before 11pm, around pick 24, even with ~30 customers still going strong. Including 2 larger groups that were still looking to purchase more pitchers. Hooters is supposed to be open until 12am, but decided to have last call at 11pm. I would love to say this was unusual, however they did the same thing during the NCAA tournament. Its okay, both times I found Applebees, buffalo wild wings, and Brick house had no problem staying open for these events. The waitress did a great job of trying to match the oblivious service. As she gave me my check at 10:40pm, without my asking, as I had food in my mouth. Dropping off the check with the message, "my shift is ending, I will be right back to pick this up." My original plan was to order some buffalo shrimp and a couple more drinks as I finished watching the draft. But sometimes you just get that feeling that they want you to leave. Just to be funny I asked her when she returned, if I can transfer my check to another waitress and continuing dining? After going mute for 10 secs, she told me she needed to check out and I can start a new check with someone else when she leaves. I am just happy that we made sure she had an enjoyable serving experience. Only thing that keeps me coming back and allows me to give them an extra star is the food. Cheers to the chef because my buffalo chicken sandwich was excellent.
DI
DIABLO JOHNSON
Ive been coming here for some time, I bring my family here once a week. we usually have a great experience and we used to get the same regular waitresses with great service. Lately Ive been seeing some new faces which could be a good thing but these new girls just havent been very good at their job. Not refilling drinks and disappearing, different people bringing the food, etc.. None the less we continue to come every week. Well tonight we get there a little later then usual and the place is packed since the basketball game was on. Well the one waitress tells us to take a seat at the only table available which just happen to be the big football shape table. So we sit down (3 of us) about 5 minutes go by and a server still did not make her way to the table. All off a sudden a large group walks in and a girl in a orange Polo Shirt that Ive never seen before (assuming it was the manager) tells us we have to get up because these people were waiting before us. I told her I watched them just walked in and asked how long till another table opens then she got an attitude and Tells me she doesnt know and we should go. I fully understand that the bigger group means a higher bill which insures a bigger tip. But to treat me and my family with that attitude like that when we are here all the time and alway tip 20% despite how unwell the service has been lately may just be unforgivable.
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Renaldo Johnson
If you happen to wander in here for a beer and a quick bite to eat, then your in the wrong place. Visited this location on a Saturday with the family, first sign that things werent going so well was the four empty tables that had yet to be cleaned off from the last party that occupied them. We finally get seated at a clean table and then we wait 15 minutes for a server. Because we waited so long when our server arrived we were ready and placed our order: drinks, appetizers, and meals. Twenty minutes later we finally got our drinks, and five minutes after that our cold appetizer arrived. Upon complaining to the manager that the appetizer was cold, he responded by giving us a bizarre look and asking us if the food was really cold while sticking his finger underneath the wax paper to assess the temperature of the plate before rudely walking away to reorder the appetizer. Needless to say my wife and I had experienced enough and decided it was time for us to leave. Plenty of other places to choose from in the area. Dont make the same error we did!
MR
Mr. CONFIANZA
I work in the area so I like to go grab a quick bite to eat and a drink. I have been at this location about 7 times. And each time I never had a problem..seated with a smile and great energy, attentive to my needs and keep checking back with me. I know these girls go thru a lot with the men being rude and unprofessional towards them so I commend what they do and anyone in the waitressing business. Food was good and drinks was great. My only area of concern is the waitressing flinging their hair around the restaurant when they are serving food. I get the while look.sexy while you work but I prefer not to have hair in my food or drink every time a staff member walks by. But other than that it is a great experience.