Buffalo Wild Wings

Reviews 3

AM

Amy Dinh

Original post on Yelp: This is my first review ever, and Im sad that its going to be a bad one. I would give zero stars if I could. Ive been to this location several times and never had any problems with it until now. The service was terrible. Im usually a person to ignore rude service whenever I come across it, but this particular server crossed the line. My family and I (group of 10+) came in to have dinner on Tuesday night. We didnt come all at once, and I was the second group to come in. I sat down, and waited for the server to come by. I was hungry and getting impatient, so I asked my family who the server was, so I could ask her to come over instead. My cousin reached his hand out as she walked by and made it obvious that he needed her. She walked past him without glancing at our table (his hand was in front of her and literally right next to her as she walked by- not sure if she was ignoring him or just did not see his hand). Of course this didnt get her attention, so I waited until she was looking straight at me. I waved my hand, which she then put a finger up as a gesture for me to hold on (this upset me greatly). She then walked up to our table and told us that it would take her a moment since she had another table to tend to. This made my anger subside since she actually came to the table to inform us of her situation. But... Wait.... Things get worse. When she finally took our order, she didnt ask us what drinks we wanted, so I decided to tell her that we all wanted. My brother asked if gratuity would be charged, and it was understandable that it would be since we had 6+ at our table. I do not know how long we waited for our drinks, but it was longer than it should have been. There was a table behind us that the server was taking her time talking to after we waited quite a while for our drinks. She went to the back to get our food, and as she was passing out our food, I mentioned to her that we still havent gotten our drinks yet. Her reaction showed me that she forgot, but she did not apologize. Instead, she told me she was getting it for us now. My brother called her over and told her how horrible the service was (which I understand is uncalled for). She took offense and replied to him by saying that we werent acting like this until she told them that gratuity was charged. That was very wrong of her. We are very generous tippers, and we usually ask our servers (when we go in big parties), so we know in advance whether to tip more or not. In my opinion, she didnt even deserve 18%. At this point, a few of us still did not have our drinks out. We were almost finished with our food. My mother asked for the manager, and I could already tell that the manager was on the servers side without even saying anything. He came out and stood behind my mother of which my mother angrily asked him to stand in front of her. He didnt, and moved to the side. She asked again, and he finally stood in front of her. A series of events happened that could have been prevented; however, the manager kept bringing up the check as if we cared that gratuity was charged. We just wanted to make the point across that the service was not up to par since the drinks were not even out yet! They seriously need to retrain their workers. Im a server myself, which is why I try to be understanding of other fellow servers, but seriously?? All of the other members of my family had empty glasses. She didnt even come by to ask her how we were doing once. Thats just disappointing, and the manager disappointed me even more.

JO

Josh Snyder

DO NOT WASTE YOUR TIME OR MONEY! If I could give a negative star rating, I would. Wings took almost an hour and were cold, the queso dip took just as long and was complete water, and the manager, Alex, got in my face and did nothing to de-escalate the situation. Once we got our queso dip (about 40 minutes after we ordered it) we brought to our bartenders attention that it was complete water. She apologized and quickly had the manager bring out a fresh order (which took roughly 5 minutes as it should have the first time). When our wings came about 10 minutes later they were completely cold. We brought this to our bartenders attention and she quickly retrieved the manager. Kelly, our bartender, was absolutely wonderful throughout the entire process. Alex, the manager, on the other hand, was either stoned out of his mind or severely hates his job. The first time we brought up that the wings were cold he stared blankly and asked "So what do you want me to do about it?" If that wasnt awkward enough, he had two guys standing behind him, which looked to be customers, that appeared to be "backing him up" as if a fight was about to break out...? I told Alex I wanted wings that were hit, which I didnt think was too much to ask for, and he said he was going to go back and make the wings himself, stating his staff had a long and busy night. It took him almost 20 minutes, during which the original, cold order sat in front of me. When he brought out HALF of the new order he groaned, drug a trash can over to inspect and throw away the old wings (finally) and then admitted the wings he brought out were wrong. I walked away too cool off before addressing the situation again, and he was pacing around bad mouthing me to his employees the entire time saying this was ridiculous and he wasnt going to do anything for us. When I said I no longer wanted the wings he started huffing and puffing and said we were disrespecting him. He said he was doing his best and it wasnt his fault that he didnt know what type of wings were in the original order (he apparently neglected to look in the computer and didnt write down my order before returning to the kitchen the first time) Alex said repeatedly that he wasnt going to do anything for us and we would pay for the entire order because he threw so much food away. After going back and forth for a few minutes (which was completely unprofessional, during which Alex did absolutely nothing to de-escalate the situation whatsoever) telling me we were going to pay for the entire meal he finally said he would make us pay for only what we ate. In my opinion, the entire meal should have been comped, not only to be hospitable, but also because it was very apparent my girlfriend had touched her food either. Worst experience I have ever had. I will never return to not only this establishment but any Buffalo Wild Wings in the future.

CO

Colin Tracy

I am sick and tired of having to ask a manager at this store to spin chicken tenders in sauce. Youre Buffalo effing Wild Wings. I worked at one for 3 years.. to think that you guys refuse to type toss chicken strips in sauce because breading breaks off of them sounds like pure laziness to me. Youre Buffalo Wild Wings... deal with it. Every time I come to this store I have to plead my case to a manager to all them to spin my tenders. This time, I just ordered delivery through Postmates, I specified while ordering that the driver will have to double check the order before he leaves the store and if the tenders arent spun that he should ask for a manager.. so this time when my tenders showed up without sauce I had to take it to Google. Get over yourself Bdubs, quit making excuses for your lazy cooks and spin the freaking tenders. Whoever came up with this idea at this store is a MORON, again, its Buffalo Wild Wings, any type of chicken should be able to be tossed/spun in wing sauce.. Your idea to exclude tenders is like the same saying, were not going to toss our wings or boneless in sauce anymore. Its idiotic. This has been going on for over a year now... Im one of your regular customers and it makes my blood boil to take something like this up with a manager. Its chicken at a wing place, dont make excuses, toss it in sauce. Lazy.