Address: | 14844 Granada Dr, Apple Valley, MN 55124, USA |
Phone: | +1 952-431-3340 |
Site: | pizzahut.com |
Rating: | 2.9 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 11AM–10PM |
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Neerja Singh
We have had previous bad experience with this place, but what happened today was the last straw. Before this, we have had problems like once we ordered a Pepsi with our order and the delivery person said she would bring it but forgot it, the only problem was she NEVER CAME. Or a tad more recently we ordered a Pepsi again with our order and the man gave us our food, yet not the Pepsi. But what happened today was COMPLETLY unacceptable today for lunch we ordered a pizza and decided to do the text notifications... but since my phone was silent I never got the notifications. When the dude was about a half hour late I checked my phone and saw it said "your order is getting delivered!" As a text About a HOUR AGO! I called Pizza Hut regarding this... and they said the delivery man came but since no one was home he left... And he went to burnsville with our food in his car!! First off, he didnt come since any time someone comes, my two big dogs have a crazy barking fit and he should have rung the doorbell or something but we didnt hear Anything... and if we werent coming to the door, he should have called the number provided. When we told them this... they at the very least should have gaven a gift certificate but Nope apparently this was our fault. We will never order from here ever again... and I advise you not too as well
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gran0353
So, I was having a bad night, so this guy whos a bit sweet on me calls in my favorite kind of pizza and pays to have it delivered to my house. #Points Delivery guy calls and describes my AWESOME jeep in my driveway (its a jeep thing blah blah blah) to confirm that it was in fact my residence. My home has many characteristics, but obviously choose to describe the awesomest thing: the Jeep. #pointsThere He comes up to the door and says politely: "youre actually out of our delivery range, but my manager seems to like you." At this point in the narrative, be reminded that I was having a bad night. Earlier in the day, I wanted to hit any one of those smiley, cheery people in the back of the head with a computer programming textbook, hoping that their goofy smiles would stick on their cheery gums for life. #idiocracy However, the comment by the delivery guy about his manager at AV Pizza Hut liking me got this establishment some #pointsThereToo And finally #FTW, the only gluten-free pizza with Alfredo sauce, black and green olives, and extra cheese I have ever throughly enjoyed is from Pizza Luce, which is NOT Pizza Hut in Apple Valley (where I live). This pizza was absolutely delicious #ForTheWin
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kendra teveldal
In the past four years i have tried once a year to order from this location - every time i have gotten a credit because of an issue. My problems arent with this location though - they are with the call center they work with and unfortunately is a separate company. the call center has lied to me over and over again and put on hold of long periods of time (just to cancel an order!). the management at this location has been good though - they have called me personally after an order cancellation to verify that is accurate. The last time i ordered there were issues again with communication from the call center to the restaurant and three hours after my order i stopped into the location to let the manager be aware of what happened and that i was unhappy about the occurrence (i was to be contacted regarding a credit prior to delivery but never was). We then talked for quite a while about the different issues with the call center and frustrations. The manager here will take care of his customers (within reason of course!)
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A Private User
I find it sickening that the only two options people seem to want to go with are Pizza Hut and Dominos. Being a former employee of both and having also moved onto a smaller store of a different, local name; the way those two companies operate is abhorrent. If you order a sausage pizza, you get red cup (the bigger one) of sausage. Add ANY other topping, you get the smaller (by a few ounces) green cup, and a small amount of whatever else. This happens more and more, the more toppings you order. On top of that, nothing is made in store, it is all received pre-cooked and frozen. This is basically the fast food of the pizza world; and it doesnt even taste good in comparison to a pizza with sauce geared towards adults (meaning with 1-2 cups less sugar than Pizza Hut or Dominos per gallon).
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Charles Rutkowski
I always thought there was no such thing as a bad pizza, I was wrong. I ordered from them and not only did it take an hour for the pizza to arrive but it was without a doubt the worst pizza I have ever had in my life. I think a Totinos frozen pizza would have tasted better!. I ended up throwing 3/4 of the pizza away. Then there was the garlic butter dipping sauce which I could only describe as putrid. I will never order from Pizza hut again and would not recommend this place to my worst enemy!!!
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Amy Jilk
I ordered some pizza for my Construction work crews today in advance so it would be ready for them by lunch time. My crew called an hour overdue from delivery saying that the pizza never showed up. When I called to find out where it was, the person said my order was cancelled. I asked why they never told me this or called me given the fact I gave them two phone numbers for confirmation. Bad business!!! I wish I could vote no stars.
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lílα wєllѕ
I ordered a stuffed crust pizza and it was greasy and flimsy as hell. I put it on my plate and you could easily see the grease! The flimsy, greasy pizza didnt look appetizing one bit and it tasted terrible. You couldnt even tell that you were eating pizza because it was bland. Thanks for nothing pizza hut. Thats what you get when you order easy bake pizza.
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Katie Scott
We waited almost 5 hours for our pizzas to come. The store manager gave us a credit to use next time. I tried using the credit today and the manager tells me they dont give pizza credits.... Thanks for nothing. Stay away from this location. If you want pizza go to Dominos. Ive never had a bad experience there :)
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A Private User
Weve ordered from this location twice for delivery. Both times, the pizza lacked enough cheese and toppings (very scarce). We also ordered boneless wings, Ive attached a photo of them. They were little bigger than my thumb, and mostly breading. I would not recommend this location of pizza hut.
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Luke D
Delivery from this location is normally pretty quick! I prefer to order online , as there is less room for error. The only thing that is frustrating, is when you call in , it goes to a call center, not the actual store. Friendly people, but younger crew working here.
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Terry Dahlen
Never received order was told undeliverable,,no call from delivery personal or txt for directions as to my location..Seems to be a trend here.So unfortunately the owner doesnt care to address the issues @ this location..The BBB was called cant believe it..
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Al Anderson
Awesome Friendly Fast Service.. Delivery Driver Even Made a Pit stop for to buy me smokes. I Will Continue Service at this location.. Hell even the pizza is good. and the way i want it.