The Hills City Grille
| Address: | 2940 Rochester Rd, Troy, MI 48083, USA |
| Phone: | +1 248-528-1620 |
| Site: | thehillscitygrille.com |
| Rating: | 4 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 100
Reviews 8
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Samantha DeSantis
So not worth how much it cost coupled with the service. I went at like 1 in the morning and theres a bartender who is apparently the only server. There was another lady who couldnt speak English and then a food/runner busser last. I guess someone was celebrating a birthday so shes obviously busy. She suggested some $10 peach drink to which I accept but say I wanted a chocolate martini afterword. She takes my order and talks me into an appetizer, and before my Rochester pasta. I finished the $10 so-not-worth-it drink when she rang in my app and waited for my next. After that, she didnt speak to me...App came, I ate. Pasta came. No silverware. She was putting in an order.... For a good 15 minutes. I ask her for silverware and she tells me to "hold on". I serve. I feel like Im pretty understanding. But this. No. She yelled at one of the other girls about work stuff. I think she mostly kinda irked me because I am 80% sure she was either drinking or drugs. She kept ending everything she said with my friend. "Ill be right back, my friend" "how we doing, my friend?". Every. time. She. spoke. To me. And she never offered to make another drink. I go eat at bars by myself a lot. I really felt like I was a burden to this chick
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A Private User
The worst customer service I have ever received from a "manager"!!! Austin, the manager of the night shift, needs a replacement! I order about $34 in carry out and specifically asked for no mushrooms on a pizza. I find a mushroom and call back to ask if I can get the pizza the way I ordered it and the girl says no problem. Two minutes later, I get a call from the manager who asked me if I was sure I actually found a mushroom because he made the pizza and knows he made it right. Then he proceeds to question me stating he just wanted to confront me because they get a lot of people who scam them to get more food. What am I going to do with a pizza that has something I dont want on it?? He decides to put up a fight claiming there were no mushrooms because even though he put them on, after he read the order correctly, he personally took them all off. You have got to be kidding me!!! He has a lot of nerve calling me back after I had to call again and ask for a correction to my order. First and ABSOLUTELY LAST time I will ever go there. I eat out 3 nights a week and just moved to the area, what an idiot!!!
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Annette Perrino
My family has been coming here for years and never had a problem until recently. The food is good which us why its getting two stars. But its pricey for what youre getting. The food is typical diner stuff like a rams horn (which is what the place used to be) but just more money. The reason Ill NEVER go back is the service we just received. Every single waitress, even down to the manager on duty had an attitude. Our waitress didnt even greet us and was rude throughout the meal. We had to ask the manager for her to come to the table to take our order after sitting there waiting for 10 minutes. Also, on a random side note when I asked for ranch with my $12 sandwich she told me it would be a charge... Ive never heard of a restaurant doing this, sure at McDonalds maybe. We even asked if the place was under new ownership because of the way the servers were carrying themseleves, it isnt. Servers were walking are drinking and eating- it was horrible.
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bryan j
Ate here by myself on my way home from work at 5:30am. Ordered breakfast. Id say average-above average compared to other little diners. I was the only customer in the place eating. Service was good but they were slow so I would hope so lol. My waitress was nice. Asked about something good to drink other then the usual beverages as I didnt feel like an orange juice or a pop and she said how about a smoothie? I said sure and got a strawberry smoothie and it was pretty good hit the spot actually... for my after work stop for a breakfast craving at 5am Id give it a 8/10 stars. Lost 2 stars because there wasnt anything above and beyond the normal expectations and you gotta have that to get a full 10/10 from me ;-) .... So thats my review. Peace out
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Sherry In Michigan
I had an allergic reaction eating a pepperoni pizza...........I am allergic to seafood including anchovies. I believe there was some sort of cross contamination and the staff didnt care less!!! I didnt get even an "Im sorry" let alone that they would replace my meal but my allergy is "life threatening"!!!! They need to care & they need to READ every ingredient they use!!!! They have NO IDEA about anything!!! I also over heard a phone call from a customer who just left but lost something there. The 2 waitresses just held the phone and they told the customer it wasnt there! They didnt even look!!!! Just disappointed............if the owner was there Im sure he wouldnt put up with that!!!
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Eshtar Oraha
The pizza sticks are a unique must have. I tried the ones with boneless chicken, fries, and mozzarella. They make their own ranch here and it is out of this world, hands down the best Ive ever had. The staff was friendly, and the manager was every bit as hard working as his staff. He was working alongside, leading perfectly by example. The fact that this place is 24/7 was pretty awesome in itself, but I will admit I was a bit cautious. Most 24/7 places have mediocre food, lets just be honest. Not Hills City Grille, the food is excellent, fresh ingredients, very clean taste. I recommend this place to everyone.
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Carol Medici
I was looking forward to the pot roast dinner suggesting it to friends, and driving quite a distance to get there too. The platter arrived with something that mom use to call hash, a pile of roasted carrots mixed with shredded, stringy beef, not a piece of meat at all. The stringy mess should have been served on a bun with BBQ sauce at a cheaper price. It looked like someone in the kitchen scraped the left overs off the bottom of the pot. I complained and was offered a replacement BUT why try to pass that mess off as pot roast in the first place. It tasted good what there was of it, but visually a deceptive mess.
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jshoben89
My first Google restaurant review! This place was absolutely terrible. Food was some of the worst that my colleague and I have ever had, and I ended up with a small bout of food poisoning that caused me to vomit my tenderloin salad (aka pot roast on top of lettuce) 30 minutes after finishing just half of it. Colleague ordered a roast turkey sandwich that was made with stale bread and turkey that tasted like itd been left out on the counter to rot. AVOID EATING HERE. You are literally better off going to a 24-hour McDonalds over this place. I hope I helped someone with this review.
