Cold Stone Creamery
| Address: | 44175 W 12 Mile Rd F-144, Novi, MI 48377, USA |
| Phone: | +1 248-465-9091 |
| Site: | coldstonecreamery.com |
| Rating: | 3.9 |
| Working: | 12–10PM 12–10PM 12–10PM 12–10PM 12PM–12AM 12PM–12AM 12–10PM |
Location
Photos 1
Reviews 14
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Dionne Davis
Visited today. Customer service was horrible by one individual. The only dark haired male that works the cash register. He is a racist and has no problem letting African Americans know that your business is not welcome or wanted. Hes very nasty to customers. I have been going there since the summer of 2016 and each time Ive visited and took my young son, he was very pushy, rushed me and my son out of the ice cream shop and just rude. I cannot believe the owners allow this person to represent their place of business. When asked to speak to a manager in regards to his behavior, none is ever available. I only continued to patronize them because the other staff is great and I dont think all of them should be judged by his behavior. I will research the owners and write a complaint but for now Im posting this review.
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Eli Hammer
Overpriced and undersized. My girlfriend and I paid over $15 for two "love it" ice creams with two mix-ins each (which doesnt even add up to begin with, even with the cost of 2 waffle cones) and they were smaller than any "like it" sized ice cream that Ive ever gotten from any Cold Stone. Beyond that, my girlfriends ice cream literally wasnt even mixed up; her toppings were in the center of her ice cream that was folded over once and then put into a cone. I love Cold Stone, and I love leaving good reviews, but this was the sorriest ice cream experience that Ive ever paid for... and I eat McDonalds ice cream. Oh, and the waffle cones were terrible. Do yourself a favor and go on a diet instead of visiting this location -- youll enjoy it more.
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Steven Tominna
Frank is the manager. Took great care of my friends and was super friendly! Love taking my kids there. Will come back for sure! Love the cold stone cookies and cream cakes!!
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Seven Smythe
Its good but its expensive and not really worth it. Youre better off buying a carton of ice cream and a couple bags of candies to mix in yourself.
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Eric Vogel
Some people love this chain. I think it is just ok. Especially if you dont want to spend a lot of money on the fancy mix ins.
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Dominic Garmo
Hands down best cold stone in America, best service with the best workers.
MI
miranda yasso
Very clean place and the best customer service there, always smiling.
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Lyonell Allen
had a bad experience with people behind the counter rude
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Leonard Treman
Cold stone is amazing. This is a great one. Go here.
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Steve Grover
There bathroom was good!!!
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Eva Maslach
Definitely my favorite!
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Noah Mamo
I like ice cream
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rodrigo ruiz
Nice ice cream!
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Raymond Ersando
good