Dairy Queen Grill & Chill Restaurant
| Address: | 23185 Hall Rd, Macomb, MI 48042, USA |
| Phone: | +1 586-598-0010 |
| Site: | dairyqueen.com |
| Rating: | 2.8 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 11AM–10PM |
Location
Photos 88
Reviews 18
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Janet Van Assche
When our family visited their location, the woman taking our order dropped cups on the floor, picked them up and but them back in the storage to be used for the customers; the manager was watching the whole thing. We did order, when they brought out our order they were missing my husbands fries. The only table available to set at was dirty and sticky. After 5 minutes of watching people after us get their orders with fries, my husband went with the receipt to ask for his fries. The woman delivering the orders said "we are busy you will have to wait!" I then went to ask to speak to the manager to complain, his response was "sorry we are busy". We should have been given our meal to eat together and when they couldnt deliver they got nasty attitudes. We will not be returning to this location, as their customer serve is horrible.
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Roxanne Balmas
This place is AWFUL!! I went in to redeem a birthday voucher for a BOGO Orange Julius, and they didnt accept it, and the employee I dealt with was quite rude. I said, "This is Orange Julius, right?" The employee responded "yeah," then I asked why they didnt accept the coupon. She said, "I dunno." It was within the expiration date, and all the other terms of the offer were met. The employee was not at all friendly during this exchange, and the experience was highly embarrassing in front of other customers. In my opinion, this is a pretty crappy way to treat customers, and especially given the substantial competition the business faces in the immediate area. I will NOT be back to this location.
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Ashtar Kukuk
These people are ridiculous and the worst service Ive ever received. We were blatantly ignored. We pulled up to the drive thru and were told to take a moment to review the menu and let them know when we were ready to order. Then just completely ignored us. We pulled up to the window and politely waved and even knocked and about 7 workers would look at us and look away. They were sitting there on their phones and had no interest in taking our order. We hoped they would decide to open the window but eventually just had to pull away, no ice cream in hand. Very sad night.
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Sarcoid_Network
On June 30, 2015, after traveling 20 minutes to this location I was the 5th car inline for service and it was approximately 10 minutes before closing. The vehicle in the front was serviced and we all moved up. The 10 oclock hour came the lights were turned off and not only did they not service the vehicles currently online the staff totally ignored all of us as we were forced to drive by while they turned their backs to each vehicle. I left this location feeling disrespected and not appreciated as a frequent customer. Will I return, maybe but in a far distant future.
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Aaron K
Ordered two blizzards, one large $4.99 heath and one medium $4.29 cookie dough. Ended up with basically two cups of ice cream. After eating the top layer all the toppings were gone and the rest was just ice cream. If I wanted ice cream I would have ordered ice cream! This was the case the first time I came here and thought it was a fluke, its obviously not. Seems exceptionally expensive for ice cream, completely disappointed and will not return. Something to be said about their 2.7 star rating! Please DQ owner (of this location), please feel free to contact me.
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Stacy Smith
Usually dont have a problem with this location. Staff has always been great until today. I understand mistakes happen, got grilled chicken sandwich instead of crispy. Didnt find out until I was home and Called to see if I could go tomorrow to get a remake. They want me to bring it up tomorrow so Im out of dinner today and then whoever answered hung up on me. Im not trying to get something for free. He didnt even apologize, and I feel like the bad guy for even calling about it. Way to see the positive intent in your customers.
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Molly Pardo
Horrible! Ordered 2 small blizzards, pumpkin pie and added cheesecake in both. Got them, they didnt flip the blizzards like there supposed to, started eating them and it was liquid so no wonder why they didnt do the flip. Seeing as we paid for extra pieces we both didnt have really any pieces of pumpkin and definitely didnt have any cheesecake. Tasted horrible and for paying that much we really felt ripped off. Go somewhere else or buy a tub of ice cream from meijers.
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Lynne P
Wrong times listed. They have always been open till 10pm. Friday night after a football game get there at 9:40 and the kids working have it locked up stating hours are 930pm. Who closes a 1/2 hour earlier than posted times? So many people where pulling in and upset they closed early. They missed out on tons of business and upset a bunch of customers who drive there as it was showing open.
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RonaId Mac
I was refused a cup of water with a meal I purchased at the Drive Thru. I was told I would have to purchase a bottle of water at the drive-thru. Last time I checked, MI. state law requires a restaurant to serve water with a meal, I spoke with the store manager and she still refused to serve me a cup of water she told me I was more than welcome to give her one star or even no stars.
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Double M
They have messed up my order several times. One time I asked for extra everything in a large Blizzard and was left with only vanilla soft serve half way through eating it. When they are busy, they focus on quantity instead of quanlity. Blizzards are more like milk shakes by the time you pull out of the drive way.
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A Private User
Been there at least 20 times this year, rude employees, painfully slow service and the blizzards are not very good...theyre all ice cream, very little candy or whatever u get in it, even if u ask for extra. Im done with that location for good.
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A Private User
I love DQ and was so excited to move back up where we were close to them. The 1st thing I did was go to get the Chicken basket with gravy. They told me they didnt have gravy here!! I was shocked, thats the best part. Very very disappointed.
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Rose Morand
The staff of this DQ held onto and protected the purse Id accidentally left behind. I am so grateful. I, for one, intend to patronize a place that has such high quality human beings working there! Its not just the food -- its the staff!
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Kimberly Cleaver
Decently fast friendly service.. But the hours posted for this Dairy Queen are wrong along with many other locations in the macomb area. Id definitely call beforehand and check if you are getting anywhere close to 9:00 pm..
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Candice Williams
First time visiting here! The service was fast, friendly and the restaurant was cleaned! I purchased the pretzels and they were soft and hot, I came back an hour later for another order (cheat day)!
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Deborah Ramsey
By far the best DQ I have ever been to!! Staff are always happy and appear to really enjoy working there! Great food and always clean! Owner/management are definitely doing something right here!
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Star Knight
Prices are inflated for what you get. Also, DQ had a promotion for free ice cream cones that day and cashier never told me about it or about donations that were being taken for a charity.
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Wayne Flatt
Third time I got a M&M Blizzard. Everytime they are melted ice cream. I was today today that is how they make them & they do not participate in the upside down blizzard challenge.
