Bagels Plus
| Address: | 93 Great Rd, Acton, MA 01720, USA |
| Phone: | +1 978-263-7070 |
| Site: | facebook.com |
| Rating: | 4.3 |
| Working: | 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–3PM 6AM–3PM |
Location
Photos 26
Reviews 36
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Diana Strano
Bagels Plus has the MOST DELICIOUS bagels in the area, period. However, one must go through Dante’s Inferno to get them. There is no customer service; rather there’s a gaggle of teen-age looking girls who are more interested reconnecting with friends who stop by than they are dishing up these yummy bagels. To stay that they move at a glacial pace would be a lie. In fact, moving that fast would be a vast improvement requiring neck braces for anyone in the shop. This gaggle seems to be mesmerized by the one toaster in the shop. Which I can understand the attraction to shiny objects, but girls – it’s a toaster! Together they put the bagels in and together they wait and watch as they come out the other end. Not one of them is able to break their zombie-like stare and actually multi-task. Which leads me to believe that the hiring process goes something like this: Q: Have you ever toasted anything? A: Yes. Q: Have you ever spread anything, like butter or cream cheese? A: Yes. Q: Do you have a pulse? A. A what? Never mind, you’re hired. While talking about management, which I assume is the party making the hiring decision, where are you? Do you have a clue as to what goes on in your shop? Can you imagine how your revenue and customer satisfaction would increase if your staff actually moved like they had a purpose? No, hanging out at the toaster is not customer service. Chatting rather than paying attention to the next person in line is not customer service. So, let’s circle back to customer service, in general, as it doesn’t thrive here. Imagine the experience that I and others might have if we are kindly greeted by an employee rather than treated like another interruption to their otherwise exciting life. Imagine, some kind of order behind that counter, where folks are assigned jobs – that’s right, it means the group worship of the toaster comes to an end and you assign one or two people to pull the bagel, cut it, toast it, and so one. Oh, what are other folks doing? Well, a couple could make drinks, others could prep the cream cheese – which is also DELICIOUS, and perhaps one of them understands math enough to run the cash register and make change. I know, I know, sounds complicated, so I recommend observing the staff of an area dunkin donuts or Panera. They’ve figured it. No, I don’t stop here for bagels anymore; but my husband does. It’s torture for him, but happy wife, happy life.
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JR McLaughlin
I really wanted to like this place because the food was fantastic. The bagels are unbelievable. The coffee is perfect. But, my wife has a sesame seed allergy, and both times that we went there we were very clear about that, asking politely if they could just clean the area a little bit because even one or two sesame seeds could cause a reaction. Now, I wouldnt give it a low score if it were just a few seeds on my wifes Bagel sandwich. Going to a place where they have sesame seed Bagels and getting a sandwich there is a bit of a risk on our end. So I wouldnt blame them if there had been a few sesame seeds. Instead, she received a sandwich that had well over 20 sesame seeds. Three sesame seeds has sent her to the emergency room. Just for this reason I have to give this place a 2. By giving a two, that means I will try this bagel place again in the future. And, if I do and it is improved, I will revise my rating and my review.
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Tony Stark
First thing youll notice when you walk up to the counter is that they have 1 conveyor toaster and about 6 microwaves. This pretty much encapsulates the Bagels Plus experience. I ordered a bagel sandwich, and they literally just microwaved the ingredients and then shoved them between 2 halves of a bagel theyd put through the conveyor toaster. Maybe instead of the 7th or 8th microwave they could consider investing in, I dont know, a panini machine. Or a range. Or anything else that might help them distinguish their food from the sort of meal a teenager makes for a midnight snack.
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Karen Smith
stopped in there this morning. The girl waiting on me didnt seem to want to be there. I got two tubs of cream cheese to go. She kept using the spatula to flatten it out in container. I was going to tell her not to be fancy. Well, when I got home isnt there a huge indent in both containers, meaning they are really filled 3/4. Wonder if this is normal or just her? Bagels and coffee were good.
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Rob W
Awesome bagels, sometimes very busy. I would give 5 stars but I wish this place would finally accept credit cards - cash only, they even installed a 3rd party ATM just to avoid CC :(
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Aleksandr Yeganov
High prices, food is not up to par with the price. Ordered a Salmon bagel for $8+ and salmon didnt even cover all of bagel. Lattes taste more like regular coffee with extra sugar.
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A Private User
Wholesome ingredients and a wonderful variety of Bagels makes this shop the best around! Its obvious that they care about their product and their customer!
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The Wild Wild Northeast
The bagels as amazing. They have some of the best bagels I have ever had and a great staff with excellent other options adds to the amazing experience
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Ed Burnham
Best bagels and cream cheese around the greater Boston and central Mass area. Friendly staff and free wi-fi in a quaint location.
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Ken Pespisa
Great find. I didnt know what to expect from the outside, but its clean, bright, open and has delicious food. Plus free WiFi.
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Balint Gyimesi
Awesome bagels and good coffee. Muffins are good too and the staff is always wonderful. Thank you for so many warm memories.
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Dan Waldron
Good bagels and breakfast food. Cash only is a big downside. There is an ATM, but the fee is as much as another menu item.
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Doran Teverovsky
Great, the one fault is they dont take credit. But prices and staff are friendly if a little confused at times.
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John Webster
Great bagels & cream cheese, excellent mocha, and special chocolate muffins! Love it! Family-owned feeling.
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Laura Cormier
Best egg bagel Ive had in a long time ! Friendly prompt service , and delicious chive cream cheese !
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Craig Curtis
Looked like a nice place. Cash only....dissappointing. this 2017. No one carries cash anymore.
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Sam Smith
Great food, reasonably priced. Healthy ingredients. Only accept cash though. ATM on site
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Jason Coutermarsh
Great bagels, though doesnt take credit cards, and service can be a bit disjoint.
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Meg Cantwell
Great everything! Somewhat overpriced, but the quality is excellent.
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David Halloran
Great bagels baked the old-fashioned way from scratch right on site!
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Tom Smith
Best bagels in town. Great muffins and sandwiches, too.
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Mary Bennett
Enthusiastic help and fantastic bagels and toppings!
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Stephan Richter
They have the best bagels I could find in the area.
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D M
Pleasant service, delicious bagels, great chai!!!!
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Jonathan Faville
Great bagels, could use a make over though
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Debby Fink
Great bagels. Great choices. Fast service
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Jessica Irving
Great frozen cappuccino and smoothies!
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Scott Churchill
Excellent Bagels. Best in the area.
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Andrew Burnett
Great bagels, nice people.
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Dan Wesolowski
Best Bagels in the area.
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Esa Kiirikki
Great local bagel shop.
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Great bagels ok price
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Eamon Moran
Best bagels in area
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Andy Mullen
Excellent bagels
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Anne Awad
Great bagels!
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Heather Gallant
Delicious!
