Address: | 8906 Fingerboard Rd, Frederick, MD 21704, USA |
Phone: | +1 301-874-0625 |
Site: | wafflehouse.com |
Rating: | 4 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Anthony Morse
WH regular...staff is great. Food has always been consistent for me. Im always there on Friday or Saturday nights between 11pm and 3am. The staff on these shifts have the regulars down pat. I pull up and my same order is already cooking and fresh coffee is on the tap when I walk in. Same for the other 3 or 4 midnight regulars I occasionally dine with. I saw another review before mine about how the late staff was rude and singing to disney musicals. Looking at his other reviews I think he needs some more coffee to wake up. An engaging and motivated staff will always be 200X more engaging with guests. I doubt the customer giving the review ever served a table in his life. I gave 4 stars because the bathroom needs paper towles. Air dryers are great but I hate washing my hands just to touch the door nob leading out of the bathroom exposing myself to the nasty people that didnt wash their hands before me. Then eating my food after. Thats just nasty. Food is always good, coffe always fresh and the company (staff) has always been friendly.
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Donalyn Maurer
Terrible customer service. We were not greeted as we came in. Found our table and after waiting much longer than we should have Morgan took our drink order which was coffee and water but said when Christa arrived shed take our order and she never looked back. She brought coffee only. Christa, apparently our waitress finally arrived and after awhile went around taking orders from a couple of other tables full of people that were here before us. We were all kept Waiting. The restaurant was NOT busy at all. Six tables with customers which should have easily been taken care of by the two waitresses on duty. Guess we wont be making the drive in from DC to this waffle House again. And this was our second time here, same terrible customer service although Christa was a doll and almost made up for the bad service.
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David Dibert
Good made to order food, fast service, great hard working employees, and fun to watch all the kitchen action as you eat at the counter. There isnt much seating area, and the seating doesnt accommodate a larger group of more than 4 people well, but it is great if you are couple or by yourself. Feels like I went back 25 years in time, but was fun for a change of pace. 5 stars for the unique first time experience, 4 stars for the food, but 2-3 stars in general for my usual dining tastes. BTW, dont let the full parking lot full you and go in any way, they have a slew of employees working (like 10+) for a small place. Stop in at least once to see the action.
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Bob Villia
The PM staff 03/19/17, younger server and cook thought blasting Disney musicals, singing, and other delightful shenanigans was the best possible way to provide great customer service.....wrong. Drink had 3 ice cubes in hot tea....was supposed to be "iced" tea. Waited 10 minutes for the server to stop frolicking around with cookie to bring me some more ice. And ask me again if I want dessert, because the first 3 times wasnt enough, and I might get it.....uh wait no it wont because I said NO 3 times in 6 minutes. I dont expect to see Americas brightest or most intelligent here at the Waffle House, but I also dont want a Disney side show either.
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Antonio Details
The customer service here is horrible. First I called six times to place an order and no one answered the phone. After arriving and ordering my food the lady asked me if wanted plastic silverware I said yes and while im waiting I noticed they forgot some of the order i explained to the lady that my then asked me if I could up the container so she could slide the sausages inside and on top of that she still never gave me my silverware. I Wont be using waffle house any time soon
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U GOT BAIL, BAIL BONDS
The worse! You can almost Never get your order prepared right. How hard is it to make a egg or lightly toast bread especially when theres Only 2 tables being served and the place is empty. Please dont make a point of telling the young waiter that your food wasnt prepared correctly or theres hair on your plate. Yeah hair. Wife and I live 5 min. away but after multiple problems there we rather go to IHOP.... Please be advised.
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Nakeva Corothers
When you want classic breakfast any time of day, this place is great. Every visit I had the staff was pleasant and specifically when you could tell it was packed and busy. The food was cooked as ordered, the server gave us time to eat before checking on us and coworkers seem to be in a helpful flow. Yes, this isnt your typical 5 star restaurant: its waffle house, where you go for eating classic American breakfast or burgers.
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Conrad Eisen
We were not greeted when entering. There were a lot of dishes which had not been cleaned off of the counter seating and nobody cleaned it for a long while. Service was slow to take our order. It turns out that we were there during the shift change, the night crew was leaving and the day crew was arriving. The staff was friendly when our order was taken and the food was Waffle House quality.
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David Pittman
Just like back home. Im always amazed at how consistent and familiar Waffle House can be. My All Star breakfast has remained the same for years. And no matter where I go, the server knows what I want. This is the closest one on the Maryland side. Get there early for breakfast on the weekends. If you have to wait, theyll bring you coffee.
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Bobbijo Bennett
the most horrible experience ever , waitress Riley was slow first I ordered a ice tea. she brought me a hot tea in a ice tea glass with no ice. my burger came with bacon ,no bacon on my sandwich when she took it back to the cook he wiped his nose with his hand them picked my sandwich up with the same gloves then my bill was added wrong twice
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Rhonda Purdy
Love Waffle House! Always my favorite spot to stop and grab a bite while traveling. The service was excellent, the staff is friendly, you always meet new people and somethings find out youre from the same place... it truly is a small world sometimes. Comfort food & Southern hospitality, what more can you ask for!
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Thomas Johnston
Do not waste your time or money here. Wait staff inattentive. Kept the change from our bill. Told they do not serve salads. Menu features several salads. Obnoxious customers next to us were rude and foul mouthed. Waitress seemed to care as they were friends with these rude customers.
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Sarju Pandya
The place needs a good cleaning and training to staff members on how to treat people. I saw our waitress being very rude to a tourist table next to us. I hope they can implement my two points but I doubt it as this seems like an ingrained culture in operation from the top for years.
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Torey Griffith
If you live in DC and are debating on going here or the Waffle House in Dumfries, do yourself a favor and go here. This WH is more friendly and the food is ten times better. The a-holes in Dumfries treat you like an inconvenience and will screw up your order every time.
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Vivin Viswanathan
The food is pretty poor... Ive never been to a place where I questioned the quality of the food. Then I was introduced to this Waffle House. It was late night when I ate. Maybe that was a contributing factor, but regardless I rate the food 1 star.