Pizza Hut
| Address: | 1002 Short St, Decorah, IA 52101, USA |
| Phone: | +1 563-382-8717 |
| Site: | pizzahut.com |
| Rating: | 2.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 50
Reviews 22
VA
Valeria Kishkunas
Truly a terrible experience. We arrived to a mostly empty restaurant on a Saturday night. Once we were seated we waited over 20 minutes to actually have our order taken. While we waited and wondered if we had been forgotten about, our waitress refilled her own drink and chatted with her co-workers, cleaned off a table and went to the back for quite a while. She finally came to take our order (two salad bars and a medium pizza) and we went up to the salad bar only to find it filled with truly dismal looking food. The lettuce was browning, the cheese looked crunchy and generally speaking, everything looked rather old. I decided not to have the salad, and sat back at the table. My friend did have a salad, but found it to be quite disgusting and didnt finish it. By this time our waters had been empty for quite some time, and because every one else in the restaurant had to get up and go to the counter for refills, we decided to just stop waiting for our waitress to notice and we got up and got our own. Finally, after a very long wait, our pizza arrive. We had ordered a thin crust pizza, and a pan pizza came to our table. Our waitress had no idea that a mistake had been made and offered to make us another pizza, but at this point we had been there over an hour and did not want to wait another half an hour for a pizza. We told her that we would just leave. We went up to the counter and the manager checked us out. She did not apologize for the mistake, or ask us how anything else had gone. Then she charged my friend for his salad bar. Awful customer service, terrible food and slow service is not a way to run a restaurant, even if it is just a Pizza Hut.
AB
Abby Carpenter
This was the absolute worst dining experience of my entire life. We arrived at Pizza Hut at 5:00, and did not leave for 2 hours. The waitress was very rude and never refilled our drinks, forgot to put our orders in, and then once our food was finally ready, she neglected to bring it to us, letting it sit on the counter for over half an hour. We did not get our food for an hour and a half, and our appetizers came even after the food. To make matters worse, we were one of only 3 parties that were in Pizza Hut at the time. At one point, I left the table to ask if our breadsticks would be ready soon, and the waitress replied that they were probably in "the oven thing." Our waitress NEVER refilled our drinks, NEVER asked how our food was, NEVER came back to the table, and NEVER apologized. Her name was Kayla. On top of everything else, the food was exceptionally horrible. Perhaps this was also because Kayla let it sit out for half an hour. At the end of the dinner from Hell, the Pizza Hut refused to split the bill. Safe to say, Im never going back again.
NA
Nathan Leonhardt
Terrible service. Waited 5-8 minutes before a waitress came over. Then waited around 10 minutes to take our order. Then probably 35 minutes before we received PART of our order.. they apologized several times then still sent me the full bill. With no pen to sign. Sad part is there was only 3 or 4 other tables with people. Very disappointed.
KE
kenzie Torgerson
Horrible service!!! Only had two people working and to make it worse they were fighting the whole time. The food was great but I had my children with me and didnt think it was appropriate that the cook and waitress were calling eachother names. It was pretty unpleasant. But great pizza so Id recommend carrying out.
LE
Leon Griebenow
The people here are very courteous and efficient. I usually order pizza to go online and it is always ready when stated on my return email or response to my phone app... The pizza is always great tasting and affordable.
JO
jorge chavez
The prices are great and so are the employees. They have great service and their Pizza is made super quickly with many topping choices. The restaurant is also very clean and quiet.
KA
Kate 1915
This Pizza Hut is unwilling to work with you in anyway, especially for coupons. Their manager wont allow it. The wait staff is poorly trained due to lack of managerial skills.
HA
hawkeyeandrew1
I love this place! Never had a bad experience! I would go here over anywhere else in Decorah! Love the crust and they have a convenient location with a drive up window!
MA
Martin Pena
Food was great, prices were good, service was fast, but the server wasnt very professional. She was nice and gave us what we needed, however.
AM
Amberique Winters
Pizza is always great, lost one star because they no longer offer the different crusts or sauces on top of the pizzas.
CH
Chris Mathis
Always great food and service! Ive been here several times and have never been disappointed.
JO
Joseph Mosher
Great food with better service!! :) best buffet option in town.
ST
Stephanie Sigafoos
Love the pizza and the garlic parmesan wings are awesome
LI
Lisa lausier
waitress was wonderful and food was delicious
CU
Curtis Springer
What kinda of pizzahut doesnt have delivery!
BO
Booger Booger
Great food and service nice people too
MA
Marc
Has drive up window, service is good,
CH
Chauntee Engebretson
Good, reasonably quick Service
WA
Warren Linnevold
Good place to eat. And clean
UN
Un Titled
The wings were ass
SI
sink undershirt
No delivery?
AM
Amber Barloon
Awful.
