Olive Garden
| Address: | 3785 E Main St, St Charles, IL 60174, USA |
| Phone: | +1 630-443-1122 |
| Site: | olivegarden.com |
| Rating: | 3.7 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 13
A
A Private User
Went to Olive Garden in St. Charles,IL to celebrate Valentines Day with girlfriend. Waited an hour for dinner,which was no problem we were in no rush and sat at bar for drink. Sat down and order our dinner. We order appetizes, salad, they came and were fine. We order our main course: Chicken Parmigiana and Steak Gorgonzola and waited and waited. Two couples came in after us and order their dinner and left before we got ours. It was too long. On top of that there was very little heat in the restaurant, we sat next to the window and you could feel the cold coming in. Our dinner arrived after a hour and the plates were very hot. My chicken parm was overcooked. My girlfriends Steak Gorgonzola was the same. We figured we waited so long because our waitress either forgot to put our in on time, or our order was lost in kitchen. No excuse for the dinner though. We are just not going back. Would not recommend this restaurant. You need a parka to eat your dinner!!
JO
Joanna Boutilier
Went on Christmas Eve for a quick meal with family. After waiting for over an hour for our meals to arrive, we got tired of being offered bread and inquired about the status of our food. Our waitress didnt know what the delay was in the kitchen but told us she would send the manager. After waiting another 10 minutes without any update or seeing the manager our 85 year old grandmother needed to be taken home. After 90 minutes of waiting without answers we left. Acknowledging it was Christmas Eve and despite obvious difficulties in the kitchen we did expect more feedback from the staff and a visit from the manager. We would have stayed if we had an idea of when the wait would end. We will not go back to this location and expect more from Olive Garden.
DE
Design Girl
St. Charles Olive Garden has gone down hill. The service was good but the food quality was mediocre at best. Very disappointed! The salad had barely anything in it. One peppercini, 2 blk olives, half a piece of onion. I think you get the picture. And the garlic bread sticks were hard and stale. No wonder they try so hard to upsell dipping sauce! Of course, $3.49! Then comes the dinner... Thank goodness my husband and I split be it:(. One of the Summer Specials. Seafood Lasgna $16.99. I thought it would at least resemble a Lasgna. It was simply broken lasgna noodles, no ricotta cheese or anything else, and the pink cream sauce was flavorless:( and very little seafood. So sad because this use to be a descent restaurant. I guess its on its way out.
JU
Justin Gould
Not sure if it was just a bad night but we had a terrible time.... My food showed up before our drinks.. And We had to wait for the food for 20mins after We ordered.We went out to dinner with another couple. My friend and I ordered stakes. I ordered mine med, my friend ordered his well done. Both were extremely under cooked. My buddys girlfriend had only half her food show up. The manager comped the two steaks and asked if we wanted anything else, but after waiting for our drinks and food. We didnt want to wait any longer. We even had to wait for our check for 17mins.. The total experience was just terrible.
DA
Dave Potrawski
Food is overpriced. To say the service sucks would be an undeserved compliment. The place cant handle groups of more than 5. Called for a reservation, was told it was made, upon getting to the restaurant we were told they dont take reservations. I met the new manager who seemed really nice, and he said they certainly do take reservations now. Made reservations for 18, when we got there was told there is no reservation. This place makes me emotionally ill from stress. The service is TOO slow, it just isnt worth it!
JA
Jahan Rodriguez
Great Italian Food, Affordable Prices! Great Specials! Clean restaurant. The service... varies. There are some servers that are truly exceptional! Theyre attentive, friendly, and go above and beyond for you/your table. Then there some servers who are just sliding by doing the bare minimum. As for the Managers, its nice when you stop by the tables to just see how everything is/has been going, it shows you care... (I understand your busy sometimes) but when did you stop regularly doing this on your own account?
WI
will morton
Had a 20 minute wait when my party arrived at 7:40. We couldnt be seated at the first table because the wait staff cannot seem to count out five chairs at a table. Another 40 minutes, we were finally seated then ignored for another 25 minutes. After challeging the servers knowledge of coke/cherry coke we still wait. Saturday night must be a night for the truly incompetent to work. I guess its true about hiring people right off the street losing its essence in this "tour of Italy" type of environment. Not wise.
JA
Jaclyn Hagberg
This rating is based entirely on service. The food is pretty standard throughout any Olive Garden but my family and I had a very bad experience here! My aunt ordered a pizza without olives. Upon receiving her pizza loaded with olives, she sent it back. When it was returned it looked eerily similar to the exact same pizza with the olives picked off. This, and the fact that we never got refills on any of our drinks was very frustrating! This may be an isolated experience but it was a poor one nonetheless.
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Donna Bartlett
Will not be returning to Ilive Garden-/ service took forever- they brought out 3 of our meals after waitin 45 minutes and the 4 the meal ( that wasnt ready to bring out) was our sons mac and cheese from the kids menu! The soup was cold, the chicken pasta had sticky pasta, themacand cheese tasted off-- manager came by 4 times - apologizing for service and wait but did nothing about it-- not even a bit off the check fir our time! We will not be back and will share our experience with others:(
DA
Dakoda Rose
The teen hostess was incredibly rude and we waited half an hour for a table in the back when there were plenty available in the front. They gave us one menu so I shared with my husband. Once we were seated we were never visited again by a waitress. All the teen workers here were rude, flirting way too much and clearly didnt intend to put their phone down. We left without ordering anything for 20 min. Go somewhere else.
MI
Michelle Adams
Service was great---very attentive manager and server. Food, however, needs work. This is a corporate level problem, not the cooks and how they cooked it. The fried zucchini shouldnt even be on the menu---it was like sliced zucchini steamed and sprinkled with breadcrumbs. The cheese ravioli contained cheese that did not taste good. The quality has really gone down and it is a reflection of the brand as a whole.
JA
James McHale
Food is good, service is good. I would remove a star or two for the new digital entertainment and game stations that are now at every table, but thats probably every olive garden now. They really make the place look more commercialized than it already is.
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Steven nevetS
We had a 6 oclock reservation, and we were not sat until 7. At 8:15 when our food arrived, it was little more than room temperature. Our waitress would often dissappear for long periods of time here it is now 9 oclock and our desert is being served.
