caliente mexican grill & bar
| Address: | 14636 Pulaski Rd, Midlothian, IL 60445, USA |
| Phone: | +1 708-340-7333 |
| Site: | calientemexicangrillandbar.com |
| Rating: | 4 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–2AM 10AM–3AM 10AM–10PM |
Location
Photos 100
Reviews 8
AS
Ashley Ricahrdson
I called to place an order. I was put on hold. No one ever came to the phone. I called a total of 10x, & the phone went to vm. Meaning they never came to the phone. I drove up here & called the store in front of their face as it still went to vm. I asked to speak to a Manager and she said no Manager is here. I said well, who is in charge. She said, "well, really, no one". She said," it wasnt me, it was her." Pointing to the young lady at the bar, nor did she ask her Co worker to apologize, even though I heard her tell her Co worker. So I asked the coworker if she was aware, and she said yes she told me and walked away, with an attitude. At that point, I have an attitude, because Ive never been treated in such a disgusting way. I requested a refund. The woman in charge was waving her hands & telling me she doesnt have time for this. "Meaning have time to place orders or refunds". She told me a manager was supposed to be there but wasnt but that Denise another manager wouldnt be there until 3p. Ive come here for soup plenty of times. Which happens to be my favorite. NEVER AGAIN WILL I EVER COME TO THIS RESTAURANT. In the midst of me trying to place my order, the woman left our conversation to seat other people and proceed to take their order. Ive been in here before where they act is if they are too busy to focus on 1 customer at a time or have trouble managing. The beauty of building a town business is to become friends and family like with the local patrons. A community that helps keep you running. Both women were very nasty in speaking with me. Ive been in Customer service for 8yrs. This is not how u treat a paying and repeat customer. I told the woman I am here every other week and that didnt seem to matter to her at all. She wasnt concerned about keeping a customer. She was more concerned about keeping the ones she had sitting down, versus someone who lives around the corner and frequents. She was also on phone with a Manager and never told the Manager what the issue was or to speak with me. Again, only concerned about how to work the system to provide a refund that she repeadelty huffed & puffed, and said "I am busy". "I do not have time for this". Both workers were very dismissive and not friendly. But looked like the pressure of a restaurant business was getting to them and they chose to take it out on me, because I called them on a mistake that no one was apologetic for. Here is the woman who never came to the phone, was told of the issue, and looked at me while being told but never apologized. I originally was on hold for 3min. At which time I called. 12:47p is me calling while in store.
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Gwendolyn Bielicki
The service is unpredictable and the one waitress that really seemed to be concerned if we were taken care of (she filled our empty water glasses) did not speak English so we had to communicate through sign language. The waitress we did have made her own drinks at the bar and the watermelon margarita had no watermelon in it and tasted awful. When I informed her that I did not like it, she said she would put more flavoring in it, but I had already lost interest in the $9 drink and just asked for water. She took it away with a audible "hugh" and did not return with my water for 10 minutes. We were starving by that point and toughed it out to get through dinner. It took forever to get checked out as their service went down, perhaps out of their control, but skeptical. Worst of all, there was no air conditioning and my husband was very uncomfortable. Too bad, I had high hopes for this local business.
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Jada Nida
OMG the food is delicious. The salsa is very good and has the perfect spice. It is warm upon arrival, so I am wondering if they make it fresh. The chips are delicious too. Unlimited chips and salsa (yes, please!) Although the waitress told me that is no longer going to be a thing, and any additional requests after the first ones will be $2. SAD!! The meat for the steak tacos is tender and amazing! I also order the ceviche and the camarones cucaracha. O-M-G, the sauce is way better then ISLAs. I can eat the whole thing by myself, but I share the goodness. I travel through the area to tend to various activities, and I make it a point to stop in when I am driving through. I def recommend the place. The waitresses are hit or miss, usually I dont have any trouble but there was 1 time when the young lady had a little attitude and was a little slow to tend to the table.
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Leeah Clarke
Terrible service. Very slow. I am not one to complain, but this was terrible. We ordered two taco dinners and guacamole and chips. Never got the guacamole. I asked for it twice and it finally arrived after we finished our meals. By the way the guacamole came without chips. We never got chips. We asked for them also. The chips came to our table with guac in one hand and chips in the other and the waiter gave the chips to the table behind us. Kinda shocked. We were never asked if we wanted drinks refilled. Sat there with empty drinks and they came and took our glasses and never asked if we wanted more. Waited for our check for over 15 minutes. Astonishing that a place could even be so incompentent. I was really looking forward to eating here. We will not be back.
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Maria Rocha
I went one morning with my daughter and fell in love with what I had the server was great so I decided to go on mothers day we went and had a fantastic meal I have been waiting for a nice place with great surroundings and good food...I have recommended to all my friends..and me and my family will continue to go please keep up the good work especially with the salsa and chips that you serve the salsa should always be warm....that sets it all up for the good tasty meal coming....Thank you...
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Ken Proctor
I went for lunch and had a really great time. The salsa they serve with chips is delicious and spicy, and the staff was super friendly. Their traditional onion and cilantro tacos were great, and even though I dont normally like corn tortillas because theyre too dry, theirs were moist and very flavorful. I definitely want to go back for dinner sometime to try some more of their menu items and some of their delicious sounding drinks.
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Elias Sarabia
GREAT! AWESOME! PHENOMENAL! TREMENDOUS! IMMACULATE!.... I have yet had a bad experience here. The prices are a reflection on their quality. They have a huge variety or dinks at the bar. They have a nice daily specials and their food is amazing! The shrimp taco and carne en su jugo is definitely my favorite. The rice and beans taste homemade and they kept my chips and salsa coming.
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Elizabeth Gutierrez
Unfortunately we walked in about 45 minutes before close but so happy I did! Lots of places have poor customer service bc of this but not caliente! We ordered taco dinner, steak tacos. It was tender and delicious! The salsas ( all of them) were great and spicy! Great atmosphere and food!
