Alpine Bakery & Trattoria

Reviews 3

DA

Danette Howard

The food is good, but not worth the totally rude and condescending attitude of the staff. Ive been going to Alpine bakery for years. Even before they moved, our office ALWAYS got our cakes and desserts for employee birthdays, and often ordered pizzas for lunch. Since they have opened the full restaurant, weve been there many times for lunch, and order lunch to go at least monthly, as well as still ordering our cakes there. The last time we ordered lunch, and as usual it if for 10-12 people, I had several orders of eggplant parmesan, and one with no egg. When they were packing the food, I noticed none of them were marked, and asked which one had no egg, as it is in between the layers, and you cannot tell by looking. They young man helping me asked the kitchen manager, who took all three orders to the counter at the kitchen, opened them, and with his hands poked at all of them until he found the one that did not have an egg in it. Really?!!!! He did not wash his hands, or put gloves on, and was literally picking apart the eggplant parmesan with his fingers. The young man helping me looked quite embarrassed and apologized. I told him I wanted them to re-make them, and he said he didnt blame me. As good as the food is, it makes you wonder what other unsanitary methods they practice. We have been going for years and the food is always good, so I gave them another chance, and we have gotten several cakes and ordered lunch once without incident until this weekend. I called Saturday to see if they had a particular cake for my dad and grandfathers birthday party on Sunday. They said they did, but could not hold it, I even offered to go ahead and pay for it. They said they couldnt do it, but that there should be no problem getting it the next day. I called the next day to make sure it was still there, told the girl I was on my way from Canton and again offered to pay over the phone. She said they had plenty, and there would be no problem when I got there. I arrived about 35 minutes later, asked for the cake and the girl said "we dont have any of those" I told her I had just called, even though I am quite sure she was the one I talked to, and she said shed go look in back. She came back and 30 seconds later and said "nope, no cake". I told her I had just wasted over an hour driving there after being told they did have one and offering to pay for it in advance, she said " we dont hold cakes that arent special order, have a nice day". No apology, no offering other resolution, just a very snide and obnoxious, "have a nice day" three times, basically saying they didnt want my business. Well, thats good, because I will NEVER go back, and none of our medical offices or doctors will be ordering either, as I am the one that does the ordering. There are plenty of places out there that treat their customers with dignity and respect. I would also like to add that I asked how much the large German chocolate cake was, and was told $79.00, which I could not justify for a small family party, however looking at their web site, its actually $59.00. So not only are they rude and condescending, they also apparently employ liars and thieves. I can see by past reviews that I am not the only patron you have run off by your total lack of regard for the people you are supposed to be providing a service to. Eventually it will catch up to you.

CH

Charlie Zornes

We went here to celebrate graduation of family from UGA. We had 10 people. Waiter was rude, Did not listen to what we ordered. Ask for room temperature water with no lemon. I received ice water with lemons all over it. I ask again, Please can I get water with no ice and no lemon... I got cold soda water again with lemon. I told the waiter this is soda water and he rolled his eyes. People ordered coke and received tea... I ordered Calamari, It was so over cooked it was crunchy. I did not say anything about it at this point but only ate a 1/4 of my meal. It was obvious it overcooked by the dark brown color. When it came to close out our bill, My brother-in-law wanted to pick up the bill for everyone but I ask the waiter to put me and my wife on a bill by itself. It had 20% automatic gratuity added to the bill due to the size party. Which was not at all earned, but still nothing said. My bill came to $30.48 including the tip for me and my wife. I paid $30.50 cash and the waiter collected the other bill from my brother-in-law. We sat and talked for a few while we waited for the waiter to return the credit card to my brother-in-law. As we started to leave, the waiter returned and handed me the bill sleeve and said the gratuity was already added. I chuckled to myself thinking he was bringing me my two cent change, Opened the sleeve and $30.00 was inside. I ask what was this, and the waiter looked at me funny just walked away. Now I am thinking why and how did my brother-in-law pay my bill. We all got up and was leaving our table, my wife and I were almost to our car when my mother called us to come back inside because the waiter said we did not pay our bill...? I returned and ask to speak to the manager. The manager came over and I explained what happened and pointed to a security camera over our table. I said I paid $30.50 for our meal and $30.00 was returned and all that was said was "the gratuity was already added." I said to the manager, "I did not say anything about the rude waiter, I did not say anything about the over cooked food and I did pay my bill. Go review the security camera and you will see I put one $20.00 one $10.00 and two quarters in the sleeve. The manager said "no he will not review the cameras and I could leave and not come back... I took out more change from my pocket and tossed another fifty cents on the table and left. All this was over fifty cents the waiter lost as part of the gratuity. It was all on the camera, but ok I will not come back!

JA

Jake Anderson

My Family an I absolutely love having dinner at Alpine. The food is to die for, you could can tell The Chef truly loves his job his craft with food. The features he creates from week to week are Phenomenal & can blow any restaurant nearby out of the water. My Wifes favorite dish has to be The Chicken Marsala the portion feeds her for days! As for myself one word Pizza! Best Pizza Ive had hands down. An of course I spoil myself every now an then with The Features that hit the spot every time. Eating in the dining room is such a relaxing experience. The Dining Room Manger is a Pleasure to see as well. He goes above an beyond to make the customers happy! Funny to think that we go to Alpine only for dinner an never even had dessert. This last visit we had the kids were with us an they begged us for some yummy treats of course. So as any parents would have done we caved in an decide to splurge on some goodies for the kids. As we were looking at each case deciding on what items to buy, we noticed something that sent red flags about the Bakery Side. The Owner an His Wife seemed to have zero interest in being there an could careless about the customers questions. In my eyes it was very unprofessional. They seemed to care more about joking around with each other than take care of the customers in front of them. Hopefully they can turn their acts around an seek some managing classes. Seems like a great place it was sad to see the bakery was not running as smooth as the dinning room an kitchen. Like I said in the beginning The Food is to die for so do yourself a favor an go grab lunch or dinner!