Pollo Tropical
| Address: | 6531 Lake Andrew Dr, Melbourne, FL 32940, USA |
| Phone: | +1 321-504-7876 |
| Site: | pollotropical.com |
| Rating: | 3.8 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 11AM–11PM 11AM–11PM |
Location
Photos 77
Reviews 20
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Catherine Obando
Was just by there at the drive-through, no line. Ordered half chicken with corn and mashed potatoes with a side of extra gravy. Another order of mojo roast pork with white rice and balsamic tomatoes. Get up to the window and was approached by this young guy, who looked high, and stated they are out of balsamic tomatoes. So I opted for green beans instead. Fine. No big deal. Get home, and the half chicken order comes with a measly portion of mac and cheese and and mashed potatoes with no gravy or extra side of gravy. People are tired AF from work, spending $16 for two people on dinner, only to have to make the drive back there. This is happened a few times before. We live nearby and used to order from here all the time. Service is terrible because you have incompetent kids, who look like theyre high on something, working there.
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T Allen
Experience with staff members had been pleasant for the most part. Unfortunately, the food quality has gone down since it initially opened. On two different occasions the chicken was extremely dry, either from over cooking or sitting out too long. On one visit they were out of chicken 45 minutes before closing with the exception of the grilled boneless breast. The chicken looked like the had taken it out of the freezer and placed it in the microwave. I told the young lady that the chicken didnt looked grilled. she replied that they really just out the chicken in a convection oven to cook. Pollo Tropical is a much healthier option, but management need to focus on the quality of their food products.
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Lexi 0-0
Worst experience here i went thru the drive trough at about 7pm got to the window all you could hear were people in the kitchen yelling once i got my food i asked the girl if i could have some sauce and she made it seem like i was the biggest pain ever once i get get home the chicken is sooo dry the management could do is go around and make sure that the product they are selling is fresh this place has really gone down hill i wont return this is the third time either they need new staff or new MGRs
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Alejandro Marin
Im a construction worker all around Florida and Ive attended almost ever Pollo Tropical you can think of. The employees are great the service INDOOR is great. The reason why Im giving this review 2 stars is because I I decided to buy from the drive thru because I was in a hurry & the portion of food was minimal. I always order a chicken tropichop. It almost didnt have any chicken on it. There was more portion of corn than chicken (& they usually never put much corn on it)
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William Melgar
I have been here twice and both times my experience here was horrible. The employees are lazy, there is always at least a 15 min wait for chicken, and when it is ready they forget your order and never bring it out, and then when you go inside to pick up your chicken they act clueless like they forgot you placed an order. When I received the meal there were things missing that is suppose to come with the meal. NEED A WHOLE NEW STAFF AT THIS LOCATION!!!
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Roberto Santos
Worst Pollo Tropical Ive ever been to, as far as the food goes. The place is very clean and the staff is nice, but the food is inconsistently cooked. The food never has the awesome, Hispanic flavor from other Pollo Tropical locations and is often undercooked (sometimes still cold or raw). I thought it might have been a momentary flub, but every time we returned there was always something off with the food, usually undercooked but always flavorless.
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Da G Mo
Food is good, but in the year 2017, this evening staff is extremely slow. Boston Market and Chipotle produces similar fare of food. Cooking meat and veggies constantly at a much faster pace. Pollo used to be faster, but I guess they can only afford to keep slow employees. Waited for 20 minutes to get my food, and it was not even crowded. The restaurant was not even 1/6th full. Since it took so long it deserves 2 stars.
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Greg M
This was my my first experience to Pollo Tropical. Aside from 2 pieces of plastic in my meal and not receiving my side order after asking for it twice, the food tasted good. When I asked for my money back for the side order and explained there was plastic pieces in my food I got a dirty look from the girl at the register and no apologies. We wont be back to this one again!
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Kelby Lee
My Girlfriend and I usually enjoy Pollo Tropical, however, in the most recent times that we have visited, we have gotten food with no sauce, rude remarks/attitude, and even missing food at times. Altogether we have decided to not come back to this establishment for a while in hopes that itll revamp our will to return
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Christiana Otto
Hello, we just had whole chicken to go with sides of rice, beans and plantains. It was really bad. The chicken was old and dry, the plantains and rolls as well, microwaved and unpleasant to eat. Everything is severely under seasoned. What is supposed to be Caribbean?! Once and never again. What a pity.
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Rodney Denton
I actually really like this place. However, the past few times I have been there they are either out of chicken or a long wait for it to cook. Im sitting in the drive thru right now for 10 min waiting on chicken. This is not a special order ots what they make their money on. Chicken!!!
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Derril Mcdonald
Delicious....great selections. Staff very helpful, explained variations of menu to save $ with Family Style portions. Wings are great. All the sides were good. Pork, whole chicken, ribs....all delicious. Even offered military discount. Thank you...looking forward to the next visit.
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Sally Fairchild
This restaurant was a wonderful experience for us tonight. Great fresh food, nothing fried or phoney. I love the Balsamic vinaigrette tomatoes. Very affordable,friendly, place. Good choice for dinner before a movie. My new fave spot :)
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Michael Pitcher
This is probably the flagship restaurant for the chain. It has lovely Decor fantastic service. What kept it from being a five star experience was the steak. It was nearly overdone, dry, and chewy. All other food items were fine.
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Dimarie Visitacion
Friendly, courteous, out beat staff. Menu is a little different than PR but with the same, unique flavors that makes Pollo Tropical so unique. Recommend you eat inside, try the different salsa and enjoy the atmosphere.
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Danny Busseni
I have been there several times. Food is very good and reasonably priced. The staff seems to do a good job. The place is very clean. I love the chicken. Try it the next time you eat there. I know I will be back.
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Logan Hemenway
Great upscale fast-food lunch spot. Hot food, Fast service, great prices. They serve grilled chicken, shredded pork, and ribs. They also have lots of different side options. Give it try, you wont be disappointed.
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Linden Campbell
Got new chrrasco steak, nice, complements the chicken, marinated, tender, tasty, will order again. Sauce bar a little messy, still tasted good, small mess-ups, management change? Still pleasant staff, tasty food.
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lordmasterization
Clean and respectable mid level restaurant that offers Latin/Caribbean styled food. Service is reasonably paced and staff are friendly. The condiment bar is excellent specially the garlic/cilantro white sauce.
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Meredith Wofford
I just moved to Florida and tried this place for the first time. It is delicious! I had the chicken bowl. It was very filling. Try all the sauces, I loved themy all!
