Panera Bread
| Address: | 23388 FL-54, Lutz, FL 33559, USA |
| Phone: | +1 813-949-9350 |
| Site: | panerabread.com |
| Rating: | 4.1 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 8
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Brandon Rodgers
I never write reviews. And Im starting to realize that I should. I cannot stand this place anymore. We were excited to have this Panera open by us. Having a drive thru and being able to avoid the headache of parking at Wiregrass mall was very exciting. Our excitement didnt last long. Into our second visit there, we were already picking up on a pattern. A high percentage of our orders were wrong. Not complicated orders either (we are very basic in what we order from there). I have complained to management before and even contacted Corporate to complain about their inconsistency. In one instance they gave me bacon on my breakfast sandwich when I had simply asked for egg and cheese. Sure, maybe they heard me wrong. However, they repeated my order to me and even had it correct on the receipt. Being vegetarian I was certainly surprised taking that first bite of my sandwich. I went back to the store and complained to the manager but he didnt really seem to care. Calling corporate did absolutely nothing. I wish this was an isolated incident because I understand things happen. Unfortunately, it is more of a regular occurrence. And it doesnt just happen in the drive thru. Almost every time they figure out a way of making some mistake with the order. And management doesnt seem to really care. Why do I keep going back if it is so horrible? It still is conveniently close and the alternative, when we are in a bind, is fighting traffic elsewhere. So we started checking everything before even pulling away from the drive thru. If there are any issues we have it fixed. We havent had an issue the last couple of times we went there so I didnt think much of it when surprising my wife with her favorite meal (a you pick 2) this afternoon. I get home and sure enough they gave her tomato soup instead of chicken noodle. I dont understand how that even happens. We didnt have time to go back and neither of us like that soup so that was about a 9 dollar chicken salad. A complete waste of time and money. The stories like this are numerous and I feel like a fool for thinking that something will change. When they closed the store early the other week and had a sign of "exciting changes coming" I was hoping it would be some basic training on preparing orders correctly but I guess that is not a high priority. So this is one of my first reviews ever. We have given this Panera location its last shot. The entire store is careless and does not seem to care in the least about the customers experience. I will never go back to this store. I would rather go out of my way from now on than bother with them. Its really unfortunate because other locations can get it right 99% of the time and we do really like Paneras food.
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Deb M
First time ever customer to Panera. Preferred delivery to Best Western, 5639 Oakley Blvd, Wesley Chapel, Fl 33544 which was not available so completed rapid pick up. Confirmed all items present prior to leaving; upon arrival destination and further examination order, not impressed with the salads at all - VERY SKIMPY!! Particularly with the Half Strawberry Poppyseed Salad with Chicken. (literally TWO) Mandarin Oranges; (equivalent TWO VERY SMALL pineapple pieces shaved into tiny slivers) Fresh Pineapple; Chicken; (literally FOUR) Fresh Blueberries; Pecans; Strawberries; Extra Fat-Free Poppyseed; Extra Romaine Lettuce; (paid extra $.49 for 5 crumble pieces) Feta. The baguette was hard as a rock. Half Green Goddess Cobb Salad with Chicken. Chicken; Avocado; Extra Arugula, Romaine, Kale & Radicchio; (paid extra $.79 for) Extra Chopped Bacon (which extra was not included); Extra Green Goddess Dressing; (paid extra $.49 for what amounted to an extra half of a boiled egg) Extra Hard Boiled Egg. Again the baguette was as hard as a rock. The remaining order consisting of Whole Roasted Turkey & Avocado BLT was "OK." Definitely wont get again for $10.18. The Tortellini Alfredo Pasta, Cup Broccoli Cheddar Soup, Chocolate Chipper Cookie, and Coconut Macaroon did meet expectations. These were enjoyed. For paying $36.41 do not expect HALF the order to be a complete disappointment. YOU DEFINITELY NEED TO UPDATE THE PICTURE OF THE HALF STRAWBERRY POPPYSEED SALAD WITH CHICKEN WEBSITE PHOTO or actually include the big pieces of pineapple, big pieces of almonds, and more blueberries. The added feta was a joke. Considering I paid for the extras and omitted things like tomatoes and onions (that were still included in price) you would think they wouldnt be prepared so skimpy. Disappointed.
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Reece Dial
The staff was kind and answered questions I had about menu items and I received my food in a reasonable amount of time. My only complaint is that it was a bit pricy, as I got a salad and a drink for $12 and change. The salad was large and I was satisfied. For sweet tea lovers. I highly recommend their organic sweet tea, as it was some of the best tea Ive ever had. Please note: I am a college student who is looking for cheaper meals, therefore I more sensitive to prices compared to what I value I would place on the meal. That bring said, for the size of the meal, I think the price would be a max of $2 higher that Id like.
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M. Cebollero
Like the assortment of food, but chang up the menu a bit. New selections would be good. The seats need to be cleaned up. There was food on the fabric and it looks nasty. In between the seats there were food and items that belonged to customers. The table we sat at was dirty. The time we were there, it was not busy; I undertsand it can get busy and probably short staff, but having a place look clean tells me a lot about the preperation of my food and how it is in the kitchen.
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Pam Winchester
Check your January credit card for multiple charges at this location. I had six charges for the same order and only two credits and was told this happened several times with other customers on the same day. I was first told to dispute the charges with my credit card company but once I brought it to the managers attention, he offered to refund the erroneous charges. He mentioned they have not reached out via on social media to others. Food is okay.
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Jason Mach
Worst panera experience, Ive been to several paneras but this one constantly has bad service. Bread is always cold. When asked for warm bread employees have an attitude and tell us to heat it up in a microwave ourselves. Employees do not care about customer service and make wrong orders and when asked they say its what you ordered even when its not. Never recommending to anyone in the future.
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Chris Smith
One of the poorer Panera Bread locations. They never get our order right, and in the rare occurrence that they do, it usually takes roughly 15 minutes in the drive thru to have the order out the window. Would definitely recommend for either this store to get better management, or to stop wasting everyones time and shut it down. 1 star for the fact that our food was hot, I guess.
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Gaia z
Ive gone here for awhile now. I must say Im not sure if I will go back anytime soon because Im worried that I might get food poisoning again. Multiple times I have Tortellini Alfredo with pasta with chicken and the food has been barley warm. Someone found my credit card and gave it to one of the employees and the manager acted like she cared less to find out who had it
