Baskin-Robbins
| Address: | 2321 S University Dr, Davie, FL 33324, USA |
| Phone: | +1 954-453-7002 |
| Site: | baskinrobbins.com |
| Rating: | 3.5 |
| Working: | 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM |
Location
Photos 24
Reviews 10
CH
Chun Ma
God awful experience on day of promotional event run by corporate BR to commemorate the 31st of each month with $1.31 per scoop. This happened in Jan 2016: Had a terrible experience at the BR in Davie on University and SR84. This was just awful. I walked in with my friend and the staff member for BR was on the other side (DD) eating a bagel. She squinted over at us, giggled with her coworkers, and kept eating. When I signalled her that we wanted some ice cream she said that all the ice cream is in the back and I have to wait for them to put it back bc they just cleaned it. I asked her how long that might take and she said she had no idea. I said I dont mind waiting & that id pay in advanved for it. She said well I dont want to charge you bc what if you dont like the ice cream we have.(Who doesnt love BR?) And I told her I came to celebrate the 31st of baskin robbin so i wasnt really picky. She looked at me quizzically and I handed her the two certificates for the 31st celebration and she stared at me and said it wasnt the 31st with such a strong conviction. I showed her my watch and she went to her coworkers to "verify" it was the 31st and took another bite of her bagel. She said nothing and another employee asked me if i needed anything. Told him i just was here for icecream since its the 31st. He was also in shock that it was the 31st. He took a few minutes and i showed him all the balloons and promotional materials they had IN STORE for the 31st and they couldnt believe it. Seriously felt like I was dealing with children. After a few more minutes he brought some ice cream to the front and I told him my selection. When I asked if I can put the scoops in a waffle cone he turned quizzically to the first woman. She said no. I said I didnt mind paying for the cone separately of course and she said "Fine. Then it is 1.39 per scoop." I didnt understand why I would pay for the cone and a bit extra per scoop. I wasnt going to question it but my friend did and said he didnt understand why if it says 1.31 everywhere, why I am going to be charged more bc it is the principle behind it all. She just kept saying (louder and louder), NO! 1.39 EACH SCOOP. I didnt feel like arguing with her and during this time the male employee switched out with another female employee who said she could answer all of our questions. So I simply asked her how much is it for one waffle cone with 3 scoops. She said it is 1.39 per scoop in a waffle cone and then additional for the cone. The first scoop is 1.39 and each additional is regular price unless I want to get them all individually in different cups. I was so confused I was like uhm... okaaaay that doesnt make sense to me. I pointed out the 1.31 sign and she said "whatever, 1.31 and 1.39. Same thing." I explained that it was just confusing and she rolled her eyes. Anyways I proceeded to the register where the first female employee was and she was so impatient with me while I was getting my DD app to work. She even told me to go outside and come back next time with it loaded. I was shocked. I used my credit card but honestly, how it took me an hour to get 3 scoops of ice cream for the 31st celebration is beyond me. I will go to a BR/DD again bc Ive had terrible experiences. And if that means I dont go to BR again, I really dont think ill be missing much anymore. Your employees are awful at that location and honestly so ignorant when it comes even to simple numbers, promotions and the days of the week.
PA
Pauline Rivera
I would give it less stars but I cant! I LOVE Baskin Robbins, Its my favorite Ice Cream shop! But Today we ordered a Brownie Sunday with Chocolate Chip and Mint Chocolate Chip Ice Cream and they gave me the wrong flavored Ice Cream (Cookies an Cream Instead!) after I saw him scooping it and ask if that was chocolate chip!...and he said yes! When I tasted it, I realize it was the wrong flavor and the clerk did not offer to change it. A few seconds later we went back to ask to change the flavor an instead of giving us a scoop of the correct flavor, they asked for the sunday back. They threw it away and were going to give us a regular sunday and we asked if the brownie was warm and they said "it was a Brownie Sunday?" and went to the back to get a brownie but never answered. When they gave us the Sunday, it was worst than the first one! The hot fudge was old and not hot at all, and it tasted grainy! The Chocolate Chip Ice Cream was icy and grainy and when I finally got to the brownie, it was old and disgusting! It tasted like and old stale piece of dry cake! That was definetly NO BROWNIE! That being said, I will not be coming back and recommend you do not come either!
DA
David Burstein
Really really messed up my mother in laws birthday cake. All employees just looked completely incompetent in solving the problem.
FE
Felix E Zaldivar
I am a regular customer. The ice cream is just delicious. My favorite flavor is Rum Raisin. Definitely recommended.
DE
Devon Charest
Amazing ice cream and shakes!!! Customer service was great also, will definitely go back!
JO
Jovan Conde
The ice cream was cold. Just how I like it. The coffee was hot and the donuts were fresh.
JA
Jared Gibby
Ive been to this location a few times. Great ice cream as usual!
MA
Mark Leeds
Helpful friendly staff and great ice cream.
TI
Tisha Jeffress
Great customer service!
NE
Nelson Matos
Awesome experience
