Einstein Bros. Bagels
| Address: | 2465 N University Dr, Coral Springs, FL 33065, USA |
| Phone: | +1 954-341-6505 |
| Site: | locations.einsteinbros.com |
| Rating: | 3.2 |
| Working: | 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 6AM–4PM 6AM–3PM |
Location
Photos 100
Reviews 8
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Marsha Uma
Disorganized, slow & rude. No understanding how to serve a customer. I waited 20 minutes on line (it was a busy Saturday morning - no problem). They ask your name, order, then go pay (again tell them your name), they give you empty cups to get a drink...The food (two sliced and toasted bagels) is still not ready. After a few minutes I go back to the counter and cashier and ask for my breakfast. They tell me they called my name, I did not answer... Well, I heard them call Marcia, but my name is Marsha, I do not respond to Marcia. OK, you may say "my fault", I explain to them I was expecting to be called by "my name". I did not get my food, please just give me my bagels. And here it starts.... The man in his 60s behind the counter asks his help where is my order. The help tells him, they called me, went around, and since nobody claimed the food, they "threw it out"!!!! At this point the man who is most likely a manager or maybe even an owner of this shop offers to give me my money back. I tell him I am hungry, most importantly my husband is hungry and after waiting for 30 minutes we want to eat. I am getting upset, as you can imagine, and he insists on giving me my money back. I tell him I would like my order, while he proceeds to serve the next person on line totally ignoring me. I am appalled and getting irritated, so he threatens to CALL THE POLICE ! At this point my husband intervenes. He knows it takes A LOT to get me really upset, so he takes over. Turns out, they just ran out of the pampernickel bagels, that I ordered, so instead of offering something else, this idiot manager was trying to get rid of me by giving me my money back. What a nasty experience on a sunny Saturday morning in Florida. Do NOT go to this shop, unless you want to feel abused.
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lenny peiffer
I have been going to Einstein for over 20 years. I take my son there every Sunday for breakfast. This is the second time and 2nd review about the general manager lady dressed in black. She has a horrible attitude and manages the restaurant poorly. The tables are dirty, they are always out of coffee, they mess up our order so far every single time. The only time our order was right, she wasnt working that day. I will never go back to this location again if she is working there. Today my experience because of my order did not have enough peanut butter. I always order the power bagel with peanut butter on the side. This time there was not enough peanut butter to spread on my second bagel, even in a thin layer. I asked for a second thing of peanut butter, the staff comes over and tells me its $1.59!! I tell the girl, are you serious, you didnt give me enough peanut butter to cover my bagel, and the manager is yelling across the line that this is how much it costs, in front of all the guests waiting for food, because they are so slow. I argue again, that this price is ridiculous and that you did not give me enough peanut butter, she said verbatim, "Ill let you go this time, but next time its $1.59". Gosh, she is so rude, I will NEVER be back at this location again unless she is gone.
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Jeanne M.
For National Bagel Day, Einsteins was running a promo - get a free bagel and schmear with any purchase. I love bagels anyway, so it seemed like a good excuse. We dropped in at close to 3:00, so there was almost no one there. Even for late in the day, they had a decent selection of bagels. For my purchase, I opted for a breakfast sandwich. I always like places that offer breakfast selections all day. I went with egg, bacon and cheese on a plain bagel. It was out in about 5 min. The bagel looked a bit small, but had a nice amount of egg and 4 slices of thin but crispy and flavorful bacon. The cheese slice was so thin that it was really a nonentity on the sandwich. The bagel was as it should be, tender yet chewy. For my free bagel, I took home a toasted "everything" bagel with a schmear of chive cream cheese. It had a good amount of cream cheese, but it didnt have a lot of flavor. Overall, Einsteins is a decent, but not outstanding choice for a quick bagel snack.
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Nicole Grant
My husband and I considered going to a Starbucks but both agreed that while they have good coffee we wanted something with a better food variety. This was especially important because our toddler is picky. We used google maps for coffee shops and decided to give Einsteins Bagels a try. Not only was the coffee good but they had really great food. My husband ordered the Bacon & Spinach Panini, I had to try it because it looked really good and it was, it was delicious. I always read reviews and I have to say the other reviews were a little too judgmental. The food is good, the coffee great. The customer service was average. The cleanliness was average. Overall I am giving this establishment a 4 star rating. Better than Starbucks.
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Ariole Dieujuste
This place has one of the most horrible customer service on earth. We have been going there for a couple of months and the customer service was pretty good in the beginning. And the food is delicious. But over time, customer service has gotten very poor. From the cashier, to the cook, supervisor or/ manager, busboy, etc. It just really bad service from all angles. And not to mention, their was a giant fly all over the desert. Its like none of the employees care about whats going over there. Really disgusting serivice and for that reason we will not be dining there anymore. If I were you, Id stay away from this place if youre big on good quality customer service.
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Michelle Stiefeld
This restaurant is under new management. My name is Michelle and my goal is to provide my guests with the best bagels and freshest coffee in town openly excepting call ahead orders for what ever you like. Give it a try you will be pleasantly surprised. Changes are being made only for the better! All feedback is greatly appreciated. Einsteins bagels is an amazing company with great food and strides to provide the friendly service with the fastest speed accompanied with a genuine smile. If you receive anything less then these standards feel free to reach out to me so the proper adjustments can be applied. Thank you all for reading this and cant wait to see you soon!
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Dragana Simonovska
Honestly, I dont know where to start. From the manager or/ supervisor to the busboy. The customer service was horrendous. Not to mention a giant fly dancing all over the deserts. We actually like the food there. And it sucks that we wont be coming there to enjoy the food anymore because of their terrible service. Wet even shared how we felt regarding the the service of the restaurant to the manager/supervisor, but she didnt seem to care at all. Again, it sucks we wont be able to enjoy their food. But its worth it, because the service is horrible and thats a good enough reason not to dine there anymore. Stay AWAY from this place. Its a terrible experience.
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Douglas Driver
I started going to Einsteins in the morning for coffee and a breakfast about 2 months ago. Every morning I order the same sandwich, and EVERY time the sandwich is wrong! Like not even close... pesto sauce instead of salsa, wrong bagel, etc. I think they made it right once... literally. Today, they had to make the sandwich 4 times. The manager finally had to make the sandwich herself. Got there at 9am and left with my to go order (1 breakfast sand) at 10:10am. I like their food and coffee but they have the WORST service ever at the Coral Springs location! I dont have 30+ min. to go there in mornings anymore and will not be returning...
