Panera Bread
| Address: | 1538 W Orange Blossom Trail, Apopka, FL 32712, USA |
| Phone: | +1 407-814-3942 |
| Site: | panerabread.com |
| Rating: | 3.1 |
| Working: | 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–8:30PM |
Location
Photos 100
Reviews 5
ER
Erik Suarez
So Ill start by saying that the staff have never been rude to me. Seemingly incompetent at times but never outright rude. That however is really the nicest thing I can say about this Apopka location. My order is very rarely correct. There is almost always some minor or major thing wrong. Even with this being said, I continue to come back. I honestly must be insane by definition. (Repeating the same action while expecting different results) Ill list only the bigger issues that stick out and disregard the simple mistakes like giving the wrong drink, not putting pickles with sandwiches, no utensils in the bag, etc... Those little things are expected from time to time. Happens at every drive-thru. One of my first issues I can remember is going through the drive-thru, placing my order and getting home to find that I was provided with half a sandwich instead of a whole. While this did suck and I was a little upset, I chalked it up to being a mistake and decided to drive back up and have them correct it. Receipt and sandwich in hand, I walked up to the counter. By coincidence I suppose, the first person I spoke with at the counter is actually the person who made my sandwich. I showed him and he said "yes, I apologize, we ran out of the Tomato Basil bread and all that was left was 1 piece so I cut it in half and made you a half instead of the whole." I explained to him how you cant just give someone a half of a sandwich when they paid for a whole. I asked for the manager who agreed with me and gave me a whole sandwich on a different bread type. (The logical solution) Another issue involved a soup portion. I again made the mistake of going through the drive-thru and then going home without checking everything. I checked my sandwiches but didnt really inspect the soups. I saw 2 in the bag with some napkins and thought nothing of it. When I got home I took everything out of the bags. That is when I realized that one of my soups was in a bowl container even though I ordered a cup portion. Sounds great right? They ran out of cups so they were putting "cup sized portions" in the bowls. Problem is they werent very good at measuring this. One of my soups was such a small portion that it literally came up roughly 1/2 inch from the bottom of the bowl. Sorry but thats not equal to a cup portion. I mean, it was a Broccoli Cheddar soup and I could almost see the bottom of the bowl through it. There were pieces of broccoli resting on the bottom and still breaking the surface. Aside from this, there were also no baguettes in the bag. I drove back and they provided me with another bowl with a decent portion in it. They said they were out of baguettes. There was another time when my wife went through the drive-thru, got home and my sandwich wasnt even in the bag. She learned her lesson that day to check the bags as I do. That time we just called up, provided a number off the receipt and they gave us a credit for the sandwich. We didnt feel like driving back up there. It was late. The last issue that sticks out actually just happened today. My wife went through the drive-thru, got her order for our half sandwiches and when she opened the one that was mine she noticed that it looked really small. She mentioned this to the girl in the drive-thru. The girl agreed that it did look small but didnt offer to do anything about it. My wife asked for another one and the girls response was simply "Ok. Thatll be (insert cost of sandwich here)." Not wanting to argue, my wife just paid for the additional half and left. When she gets home, we compared her half sandwich to mine and it was literally half the size of her half. So we were given a quarter sandwich. After today I think we may have hit our breaking point with this location. We just like the convenience of how close it is so we have put up with these problems. I think its just time to cut our losses and eat somewhere else. Now again, these are just the issues that stick out in my head. We have had several other issues not mentioned here.
WI
William Pinel
Cant give 0 stars. This place is terrible, and it has been terrible for years. Theyre consistently out of items, mess up your order pretty much every time, forget to put items in the bag (i.e. fork, straw etc). Im not too sure why they even have a drive through when you have to keep going inside. Just today I ordered 2 bagels with 2 cream cheeses and a coke. I had to go back in because there was no knife in the bag, only 1 cream cheese, no straw and it was Diet Coke. How can you mess something up that is so simple? It would be one thing if this was an isolated incident but this is every single time and I frequent this location. Panera prides themselves on having quality food and quality customer service but I can tell you there is a major lack of accountability at this location with the staff. They blame the issues on "new management" but that excuse has been coming for the past 2 years. The managers on duty dont care when you talk to them. If this place didnt carry the Panera name, it would go out of business. If it werent for the fact that the next closest Panera is 20 minutes from here I would never come back.
NO
Noelle Green
Recently, I acquired an interview with Panera Bread but the general manager Charlene made me wait an hour before receiving an interview. Charlene, the hiring manager didnt even talk to me at all. She sent somebody else to interview me so she herself could avoid me. I waited for so long because I had to walk all the way over there. I believe I may have made a little faux pas when meeting her by approaching a group she was talking to instead of going to someone like the cashier. No matter what mistake I made, that retaliation for a little mishap will be reported to the HR department and they will no longer receive my business.
ST
Stacy Fleming
Just went to the drive thru, my order was short so shouldnt of had a problem pick 2 But I did missing part of my order that goes with what I order! Of course I didnt notice because its all bagged up but we also ordered bread had to remind her to get it after she was telling us to have a great day? This store is always forgetting part of the order and not making your food correct like when you order an turkey avocados blt tbey leave off the avocado and the bacon lol they need better training and maybe have someone watxhing make sure they are doing there job correct.
SA
Sam Watcher
The food here is good, if you can get it. We arrived a little after 6am on Saturday to order a couple of souffles. "Let me check", they said. "Nope, we dont have those today". Hmmm. Its not like they have a thousand items and we came in the middle of the breakfast rush. At least some restaurants mark items as "available seasonally" or something. We went there because they were advertising souffles. Clearly that was waste of money...theirs and ours. Next time well go to the Perkins; we have never been disappointed there!
