Truffles Farmington
| Address: | 767 Farmington Ave, Farmington, CT 06032, USA |
| Phone: | +1 860-409-0667 |
| Site: | trufflesbakery.com |
| Rating: | 3.8 |
| Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–3PM |
Location
Photos 97
Reviews 9
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Jennifer Lowe
I am a faithful customer at Truffles Bakery and Kitchen, but that will most likely end today. I signed up for your Perks program the last time I was in your Bakery. I did this because I like to support local business, I frequent your place often, and I am a huge advocate of customer rewards via social networks. That being said, I ordered my food today, paid in cash, did not get a receipt, nor was I asked if I wanted one, and sat outside and waited on my order. At that time, I "checked" in using your Perks program. It tells you on the App that you should let the cashier know that you have made a purchase and that you will then be credited points for your purchase. When the girl delivered my food, I asked about getting credit for my meal. She replied it was too late, they had already rung me through, and that I needed to do this at the time of check out. I said "really? there is nothing that can be done?" She said "let me go check." She came back out and said they needed my receipt. I explained that I was not given one. She went back inside to check again and never came back out to let me know what the deal is. Really? You are just gonna ignore the inquiry and leave me sitting out there? I love your food, but you know what, you guys have an attitude and you act like you are doing me a favor every time I go in there to patronize your place. Maybe you dont need my business, maybe you just dont care, but I have so many choices for great food around here. I dont need one that comes with the attitude.
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Kat Brown
This is by far the worst service I have ever received. All of the staff are extremely stuck up and act like they are doing you a favor when they take your order. Not only are the staff members rude but the owner is just as bad. The baked goods are average but it is not worth the treatment you get when going to Truffles. On top of all the rude and obnoxious staff, they can never get the order right, nine out of ten times they mess up. I feel like its my lucky day when they get the order right. You would think they could get one chocolate and one vanilla cupcake right but when you get in the car to check you end up with two red velvet cupcakes (there was only me and one other women in the store). I cant say I am surprised considering that when I ordered the cupcakes the girl was talking to her friend the whole time. I also went back inside to tell her that she got the order wrong and she didnt apologize, she barely acknowledged my presents, she continued talking to her friend. She asked me twice what my simple two cupcake order was and gave it to me. Everything about Truffles is terrible and those people arent worth the time and money. You could get better service at McDonalds. If I could give it 0 stars I would.
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Lala Vied
WORST service I have ever experienced! I called the bakery to order a cake for my sisters 40th birthday, and they told me I would have to go on Facebook and look at there services before I could even order. I called a second time to ask questions they told me to look on Facebook again and could not answer any of my questions. As a business owner myself, I do not think you should rely on Facebook to be the voice of your business. After finally placing my order, I thought everything was ready to go. However, the day before the cake was suppose to be ready I called to make sure everything was ok and I was told the cake wasnt being made!!! I am now frantically searching to have a cake made for her birthday that is tomorrow! I CAN NOT believe this business is even still in operation. AWFUL service!
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A Private User
rude is the problem, always has been... many i know and my company give truffles a lot of business. basically we have no other place in the area. every single time i call and they are rude i promise i wont go back. please someone open another place in the area where we can get a good lunch without attitude. i am posting this b/c i just hung up from placing an order and the condescending rude girl who answers the phone quite often has me infuriated. she knows exactly what youre talking about and pretends she doesnt and then says the same thing you did but in a slightly different way. i would call and complain but ive gotten the vibe the owner is okay with this so whats the point?
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A Private User
I dont know what everyone is talking about with the service being rude. I work a mile from the place if that and would be in there all the time. A little pricey, but you get what you pay for. Great portions and excellent quality. Everything tastes fresh and home made. Their bakery would put an italian bakery to shame in my opinion. Ive always been greeted with a smile and quite frankly, even if they were rude, the food would compensate and I would still be back there for lunch. Anyways I was heading there for lunch now and just wanted to see if everyone was in love with the place as much as I am and was surprised all the reviews on here are negative..........
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Kim Morris
I dont understand the negativity about the service, I went for lunch the first time Thursday, very busy time, filled shop. The ladies were wonderful, helpful, Id never been there before and they helped me figure out everything without making me feel rushed. I like the way they ask your name, so the right order ends up with the right person. My salad was wonderful. the cupcakes were very moist, Im not used to the new style, with as much candy flavored frosting on top as cake underneath. But very satisfying. The labmates were happy with what we brought back to surprise them with. Well be back again, to try new things.
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Uncle Sam
Worst experience I have Ever had in a "hole in the wall place" poor service, my first time in there and it would be my last time. Unfriendly staff, but know something my money is friendly. Continue on with your shameful service and you will end up laying eggs yourself. I feel very sorry for the locals and newcomers. Bring your precious time and money some place leers thats is well appreciated!
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Laurie Cassinari
MMMMMM! I work close by and LOVE stopping in for a healthy lunch or a sweet treat! My favorite treat is the chocolate eclairs. Oh wait, there are the Better Than Hostess Cupcakes (they really are so much better, if you can believe it! ). And who can forget to mention the Dolly bars...now that is a really great treat! I guess we now know who has a really refines sweet tooth!
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James Hewson
Went there for breakfast the other day before making the drive back to MI. Amazing breakfast wraps (try the steak and cheese, you wont be disappointed), very fresh and well prepared. Clean tables and friendly staff. While we were eating other groups were all commenting about how much they love it and go out of their way to eat here when they are near. Highly recommended.
