California Grill

Reviews 4

KE

Kelly Garcia

Horrible, horrible, HORRIBLE management and customer service! We have given this restaurant to much business and too many chances over the years and they treat us like crud! Tonight we decided to order two Fettuccini Alfredos and a order of Chicken Fingers. The order got here and the chicken was fine but the pasta was gummy and the sauce was completely bland. We called and spoke to Francisco (the manager) to have the pasta replaced and they reluctantly sent over two more bowls of pasta. I will give them credit they did gave us a free slice of cheesecake when we asked what they could do for the inconvenience... (Probably cost them 2.00, but whatever). When the delivery guy arrived he told us he had instructions to take back the bad plates of pasta. Weird and kind of disgusting request but gladly obliged since it was horrendous tasting anyway. They are lucky we had not thrown them away, Francisco failed to tell us on the phone he would want them back. This made me feel like they didnt trust us. Almost holding our new plates hostage unless we produced the tainted food. Moving on we get the next two pasta bowls. One tasted like it was supposed to and the other one was gummy pasta again. I mean so bad that I spit the pasta back into the bowl! So here we go calling back to let them know. This time we call Francisco and ask him to replace it. At this point its been over a hour and although my husband has dinner, I do not. So my husband asks Francisco if he can replace my order AGAIN and asks if we can have another piece of cheesecake for the hassle. Francisco proceeds to tell my husband he "cant be wasting all this food" and that he has "already GIVEN us four pasta meals" and having to send a fifth. He acted like we had kept all that food and that he was doing us a favor. Sir come on your are a restaurant it is YOUR job to cook it right, it is not my fault your food tasted horrible! Again we let him know we were more than willing to send back the wretched pasta. Francisco says he has to call Nick (who is apparently the general manager) for approval on a piece of cheesecake (rolls eyes). What kind of manager doesnt have this authorization? I am not asking for a WHOLE cheesecake. He actually said "we would be losing $7.00" if I authorized this free item. Ok they charge $7.00 but I am absolutely sure they dont pay that much for it. If they do I will gladly direct them to the next Costco (whose cheesecake is just as good) but much less expensive. In fact His whole excuse makes no sense because he said he couldnt give us a cheesecake today, but he could give us one on our next order??? Ok I dont know about you but when someone tells me something like this it will make me NEVER want to order from there again. Francisco calls Nick, and you ask yourself what would a good manager do? Make the customer happy right? We have already made their night bad enough. NOPE, Nick says we are no longer allowed delivery!! Insult to injury, apparently if we want to eat at their restaurant we have to be there to inspect our food before we leave the premises. No thanks Nick, I can see when my patronage is not wanted. I can take my business to any of the other local businesses around that appreciate me. Like, "Off the Hook" where they have the best fried shrimp tacos, "The Rusty Monk" which would put many burgers to shame or La Casa Del Cocinero come on these people have been in the papers and all over the internet for their spectacular food for a reason! California Grill has three and a half stars for a reason, inconsistency with food and bad management! This is not our first experience with Francisco. I have worked in the customer service field my entire career and let me do you a favor based on my decades of being a people pleaser. My one recommendation is DO NOT visit California Grill.

MA

Matthew&Cynthia Sanchez

so upset right now on my way home walking my son home from school we stopped into california grill to ask for a cup of water to go for myself and my 8 yr old son they proceeded to hand me a cup that was to be used only in the restaurant and not to go i then asked for it to go and the rude waitress went on to tell me she was going to charge me for the cups because i wanted it to go.my son was as red as a tomato and today it being the hottest day in the 100s they couldnt at least give my son a cup of water i refused very upset we left and went to the next nearest restaurant which was brickhouse and they offered me the 2 cups i wanted to go! my son was finally a happy camper I come home and call to complain to the manager his name is Nick he was not helpful at all he says that they cannot be giving out cups of water to go because if they did that it would end up costing them too much money and also gave an excuse about there being so many bus stops around them and local school and the college and traffic that they are the ones that ruined it and that the restaurant has been written up before for people littering with their cups outside the restaurant.... what a disgrace especially for a child.

A

A Private User

I was not impressed with the management. I ordered the cobb salad and asked the server if I could replace the marinated chicken with a regular chicken breast. He said "no problem". When I received it, it was cold, hard, marinated and very distasteful. I told the server and he went to talk to the manager and then returned and told me there was nothing he would do about it. So I asked to speak with him.. He came to the table and argued with me. I asked him to taste it. He did and then said he would take it to the other female manager. After 10 or 15 minutes we finally got up and went to the cashier. We looked for the manager and he was very rude, but did take it off the bill. Then the female manager told us to never come back. As we were leaving a lady and her mother were discussing a California Grill gift certificate that they wouldnt honor. We were all very upset and believe me, none of us will go back. Unfortunately weve been a customer for many years and knew the original owner, Bob, very well. He would have been furious we were treated so poorly .

H

h rubin

Dined at California Grill this eveining 3/19/16. Food was good,, service was good. My wife was drinking iced tea, glass had globs of something caked onto outside of glass. It was not noticed because the glass was turned away from her line of sight. The waiter apologized and should of noticed it. Waited for a booth, then several couples came in after us and were seated before we questioned, why we were not seated first, then they managed to seat us. Weve eaten in the place several times, but dirty glass was unacceptable. It is expected you will have utensils not clean on occasion, but this glass was disgusting. Asked cashier to speak with manager, took a while for manager to come forward. I felt the manager was not interested in my complaint. I left my nimber with the cashier, will see if I hear from the manager