Fresh Brothers - Laguna Niguel

Reviews 12

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Missy Sheldon

Let me start by saying that I have never in my 32 years felt the need to write a public review. But Ive also never had as poor of an experience as I did here. I first came across this place by driving by and seeing the signs that it had recently opened. It really got my attention when seeing the sign that they had Vegetarian and Vegan options. My fiancé and I are vegetarians, so I was immediately super stoked to try it out. After a couple weeks of suggesting we try it, I finally called in an order. It was $40 something - I got one pizza, one order of mozzarella sticks, and one brownie for deliverey. First off, and this is not even important, the guy was totally lost trying to find my apartment, after giving very clear instructions of the location, building number, etc. So when my roommate called me from being out walking his dog, said that there was a Fresh Brothers car driving all over the complex, I went outside and waved the guy down. Since he was totally lost and late, the food was almost cold when I got it. He also dropped my brownie on the floor of the parking structure then immediately handed it to me without even an acknowledgement. But none of this is important, and none of this was even worth being upset about. I was still very excited to try it. I ate one slice first. First and second bite, I was thinking, wow this is good. I really liked the wheat crust. But by the end of the slice, I had already started to lose my appetite. Mind you I was STARVING before the pizza got there, so went ahead and ate a second slice. I finished my second slice before my fiancé came in to eat. I immediately told him I wasnt feeling right, and that it seemed like there was something wrong with the pizza. He took a bite, said it was fine, then ate 2 slices as well. He also stopped after 2 slices. My fiancé and I can usually finish a pizza, or at least come close, in one sitting. We didnt even reach the halfway point on this pizza. My stomach hurt all night long, but I took medicine within 15 minutes of eating. My fiancé, however, insisted it was fine (trying not to worry me), so he didnt take anything. A couple hours later, he was puking his brains out in the bathroom, while I lied in bed unable to sleep the rest of the night from the pain. An awful experience, and a complete waste of $50 (after a tip). If this isnt bad enough, whats next really was the cherry on top of how terrible this place is. This was a terrible experience, and no restaurant should be serving food that is making their guests sick. So the very next day, I called Fresh Brothers to let them know what happened. I imagine that most people in my situation would have raised hell, maybe even threw in a few curse words or at least a good yell. But I very calmly called in, provided my name, told them exactly what I had ordered, and told them what happened. Im usually not the one to speak up, even when things arent right... but this was bad. And I figured theyd want to know what we had experienced... especially with this place being newly opened. However, the gentleman I spoke to simply said "Ill have to do an investigation on this. I have your number, and the manager will be giving you a call back." No apology, and very annoyed that I had called in to begin with. Two days later, I had not received a call. So I called back, and asked when Id be hearing from someone. It was the same gentleman. He said, "I already gave your information to management, they will call you today or tomorrow at the latest." Again, very short and somewhat rude, zero apology, and not seeming to care even a little bit that their food had made us sick. Here we are 1 MONTH later, and I still never received a call. The food making us sick was enough to raise concern. But I think my biggest concern is the response... there was none. I at least expected an apology, and a genuine concern of looking into the matter and getting it corrected. But nothing. They made my family sick, ignored my concern, and made me feel completely invaluable - all for $50.

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Acalya Heeren

"The Fresh Salad with grilled chicken" with Italian vinaigrette dressing is the best salad I have ever eaten. I am pretty picky about the restaurant salads. I dont have good experience with restaurant salads. This is the first time ever that I could not get enough of my salad. The salad was so fresh, crisp and tasty at the same time...My 9 year old son said that the thin crust pepperoni pizza was way better than Blaze pizza (which used to be his favorite until we discovered Fresh Brothers). My husband said that their Hawaiian Style pizza is the best Hawaiian pizza he has ever eaten. This place is a gem. Highly recommended!

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Lorena Vasquez

Best pizza and customer service around! Ive had Fresh Brothers in LA and OC County and the quality across counties is consistent and delicious! You taste the freshness of ingredients in every bite! Managers and staff are always nice and ready to help you. I look forward for pizza Fridays!! Thank you!

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Erik Hansen

The food is delicious, customer service both in store and delivery is fantastic! Our family has multiple allergies that they accommodate perfectly. They have a separate celiac kitchen. The gluten-free pizza is amazing - best Ive ever found! The salads are tasty and have generous portions.

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Sheri Pascual

Very poor quality pizza and expensive. The pizzas were very good in the beginning, but now taste like a frozen store pizza with very skimpy toppings.

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Jonathan Stephens

Food was okay but not great. Pizzas were more comparable to Dominos than Blaze Pizza, etc.

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Brad Bergin

Great food, and a friendly staff makes this my go to pizza spot.

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Mehrdad Jamshidi

Good quality but slow, if you are not in harry good choice.

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Brian Pascal

This place is always friendly and the food is amazing.

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Tiffany Wise

Best customer service n staff

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Mo Abedi

Great Service

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Alex Solano

Delicious!

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