Taco Bell
| Address: | 2222 Barranca Pkwy, Irvine, CA 92606, USA |
| Phone: | +1 949-756-8570 |
| Site: | tacobell.com |
| Rating: | 3.8 |
| Working: | 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 7AM–12AM 7AM–12AM |
Location
Photos 100
Reviews 16
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Walter Macalma
Wow, 2 remodels since 2013 has made this place seriously modern. 3 self serve touch screens have replaced the registers, though there still is someone to pay if you have cash. Drive thru is still taken by a cashier. Less staff, but it actually seems like they are moving slower now with all this new technology. Once you are able to navigate it’s only marginally slower than ordering from a cashier. Having full customization of items is great, but cumbersome for standard items, just too many options, making it hard to order the staples. I dig the new interior. They lose the South Western color scheme and décor for a somewhat gastropub ish feel. Much more open. Bathrooms still suck, but that’s par for the course. Food is the same, maybe less sloppy on the item builds. I like being able to select your own name and seeing the progress of your order on the queue screen. The upper tv’s where the old menu was is now gone and they’ve replaced it with print menu’s that are laminated cards. The screen simply can’t condense things well enough. E-mail entry is archaic for the keyboard interface. This upgrade has kind of destroyed the launch of their app which doesn’t sync with the locations now that the kiosks have taken over. I’ve upgraded my rating because it’s cleaner now that the employees have more time with the ordering duties reduced.
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Amy Baloo
This is not my favorite Taco Bell. I really, really like Taco Bell, but I avoid going to this one even though its a convenient location. Theyve upgraded the interior and the ordering system. The self-ordering screens are not great. The user interface isnt very intuitive and it takes longer to order than if there was a person taking your order. I understand this is a move toward less staff, but when the system goes down they have to close the entire restaurant. This happens more often than you would think. The people that work there are very nice though and do everything they can to make things right when things go wrong. There lunch rush during the week is a nightmare and I feel bad for them because they are frequently abused. All in all, this is a good spot for drive thru.
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Adam Rittmiller
Ok. This is getting ridiculous. I work within walking distance so I usually end up here once a week or so, if not more for lunch. About 1 in every 5 orders are screwed up. I am back at the office looking at my receipt for a double decker and staring an abysmal regular taco on my desk. The staff, although very nice, do not seem to know what they are doing. This is the 4th order in a little over a month that has been screwed up. I am over complaining to the manager, all they will do is comp my next meal. I do not want a free meal, I just want to get what I paid for originally. Although they are extremely conveniently located for me to grab food at during my lunch break and despite the fact that I do enjoy their food, I will not be visiting this location again.
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Samantha Corbin
Extremely disappointed. This Taco Bells drive through is supposed to be open at 6:30am during the weekdays. Today I pulled into the drive thru at 7:15 (45mins after they are supposed to be open) and the lady told me that they are running behind and wouldnt be able to serve me. She stated that it was going to be about another 10min wait. This has happened to me on more than one occasion which is why I am writing this review. It is extremely disappointing and frustrating for people who are on their way to work expecting to be able to stop and grab a quick bite to eat. I had no other time to stop anywhere else today so I am skipping breakfast due to their lack of preparedness and time management.
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Devon Reese
They are supposed to open at 7:00 AM so my friend and I showed up at around 7:05 or so to get some breakfast, and they werent even open. So I call the store, they answer and say they will be open in around 10 or 15 minutes. Its is now 8:00 and they are still not open. The two workers were outside taking their time talking while taking out the trash while my friend and I were sitting in front of the entrance and they just did not even care. TERRIBLE service. I hope the store manager sees this and fires these two workers. Unbeliveably lazy.
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Andrew
This is a 5 star taco bell. Its one of their new store formats. There are no cashiers only 8 touchscreen kiosks for ordering. It pretty interesting concept that I hope catches on. You might fumble a little at first but once you get the hang of ordering its really easy. This place is crazy at lunch and parking can be a bear! but its pretty empty at night. The store is very clean and modern and new. theres even a little outside seating area.
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adam martinez
Its taco Bell. Food kinda sucks but all taco Bell food kinda sucks. The poor rating is cause I left a 100$ flashlight.in the bathroom and called them the next morning looking for.it. they said a girl had it and that she wouldnt be there till next day. I went.and.saw her. She didnt have it and said shed call me that week and bring it. She never called and no one will return my calls
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Dustin Powell
I had originally given a good score. But turns out they are horrible of you actually need assistance. Like hitting the wing button on the kiosk for a receipt. Or calling out your name (initial) numerous times when you let them know out loud you will be there in a second. Maybe a little more customer service training is in order
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Ray Phipps
New ordering system. Takes a bit to figure out. Touch screen monitor dirty from other hands. Bathroom has soap dispenser that doesnt work and a sink w spring loaded water valves. Water doesnt stay on unless youre holding it on. Again, touching something dirty. Food was ok.
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Mitch L
I love this location. Im free to experiment with unholy abominations no questions asked and the workers are friendly. I wish Taco Bell would just bring back the cheesarito so I wouldnt have to jump through hoops to order the less-than version I can create here though.
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RD Chaves
Totally remodeled... doesnt even have a real order-taker anymore, everything is automated via the electric ordering system. (haha, the pioneers in telling minimum wager workers, you are replaceable). The workers here are cool though, food is, well, taco bell.
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Jose Patino
Outstanding customer service by far. Quick service and by far satisfied with the new system that has been incorporated, now I can pre-order my meals. Simply take a quick walk from my office and my food is ready.
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Aileen Cruz
Very fast, very cheap decent taci bell very clean indoors. Downside is its taco bell... but also they ran out of like 4 sodas we tried to get, someone needs to figure out how much to order more adequately.
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brayall cody
Really annoying having to deal with the computer system... would prefer an actual person taking my order so it doesnt take me 10 min to find the items Im looking for on this computer just to place an order
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Natalie Alvarez
The only taco bell that Ive seen that has a mechanical self order service. Its fun to use and allows 6 people to order at once. Their food always comes out quickly even during lunch hour.
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janel wilson
Taco bell is taco bell. Dont expect a sit down suit wearing restaurant. What sets apart fast food stores is the customer service and it is great here. Smiles, fast, and respectful.
