The Bicycle Hotel & Casino

Reviews 7

A

A Private User

For a place that gets as much acclaim as the Bike, I was very disappointed to have some bad experiences dealing with the floormen here between 9/26/2010 and 10/12/2010. In each case, the floormen contradicted each other and/or were unnecessarily rude to the players involved in the disputed hand or situation. This surprised me considering how much action there is at the Bike and how many live big-buy in events they host; youd think that their staff would be more professional. I was playing the No Limit games ($100-$300 and $500 buy-in), and in one instance a floorman made a ruling that was correct but then appealed and overturned by another floorman (named "Mike" and he was very rude to everyone at the table) who didnt really have a comprehensive grasp on technical no-limit hold em rules. I was so aghast at the ruling that I appealed it up to a manger, who finally ruled in my favor. I was glad that the manager finally got it right and ruled in my favor, but very concerned that the floor guys were as incompetent as they appeared in dealing with a straightforward situation, especially with so much money at stake ($1.5k pot). Id really think twice about playing higher stakes here if you are a grinder and are in the game to win. Moreover, "Mike" the floorman is very rude, incompetent, and unpleasant to deal with. I manage a card room in Vegas and if this guy worked for me, Id fire him in a second.

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MO

Morgan Nagrom

It is quite unfortunate that racism is alive and well in 2016. During a recent stay (January 2016) I was discriminated against, harassed, antagonized, confronted, & bullied by hotel staff all be because of something i cannot control...something no one can control...the color of my skin. I spoke with managers, supervisors and was told in no uncertain terms this is just protocol. That even though people who look like were paying the exact same amount to stay as everyone else there they would be persecuted. I had security footage pulled to support my claims and was offered a refund for one nights stay. When will the fight end. When is enough enough we are people too. If you are any other race than brown Im sure you will enjoy your stay here. If not be ready to be harassed by security endlessly confronted, and have your door knocked on at 2:00 am by assistant managers who want you to know "your people dont have to stay here". Have your rental car lost by valet, & have security not only check your room key,but your name, room number, 3rd grade teacher, & job attendance before they let you on the elevator. You are treated like a prisoner here. The dealers have bruises on their faces covered by makeup (awkward). Only after they are sued will they fire this racist staff and the earn the reputation they claim to have online. God Bless.

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DA

Daniel Hamilton

I visited the hotel and casino to try the restaurant because I heard the food was good and the prices reasonable. The valet was quick to check us in when we arrived. My girlfriend and I went to the restaurant and were seated immediately. There was music in the dining area, both live and recorded. For dinner, we ordered minestrone soup, fajitas, and gargonzola filet minon. Complimentary chips and drinks were quickly served. The food however was anot her story. I was told the minestrone was not available and to try their chili bean soup instead. I was offered a sample but did not order the chili beans as I was craving a soup. We waited at least 25 minutes for our entres. The food was great. Everything was cooked well. The portions were great and overall I did not spend as much as I normally do for such meals. I was told in the past service was faster here and the food was good for a great deal. For whatever reason though this Wednesday night the food took a long time to be served. Overall though everything else was good and I will probably return again.

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A

A Private User

THE GOOD REVIEWS ARE FAKE! Anyone could write a review!! This casino hates minorities that arent asian or white playing blackjack! Everytime I go to play blackjack, they call security on me and my friends to keep a close eye on us. The floor manager comes and hovers in front of us, trying to intemidate us to play freely the way we want/and to make us feel uncomfortable! We are by means, professionals and well spoken people!! They make fun of you, and tell inside racist jokes that everyone/around is aware of! One of the staff members call my friend a GAY MONKEY!! and laugled and spoke some foreign asian language, to other staff members and kept saying GAY, as he was laughling, then they all started to laugh! Because he was proper, has manners and spoke good english while he was playing blackjack! Alot of the blackjack dealers dont know how to deal cards, and some speak bad english because they are illegal immigrants! If my friends,or I get harassed again, We will sue! With proper evidence!

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AR

ariel Myers

March 17, 2016The employees deny people food after they loose there money what kind of bs is that ? Oh you lose you cant eat here talk about treating your customers right and with respect. My mother is disabled and cant walk and she was told she couldnt eat after she stopped playing and they expect a disabled person that cant walk no more then 1 feet to walk to the deli ? I tried to speak to the manager mark and he got very upset when I was asking him if its true they deny customers food service after they loose and he got very upset and started raising his voice at me then hung up saying he didnt care about my complain. Its like the least they can do is listen to what a paying customer is telling them. I guess its true what I read on here if your brown Hispanic or black anything that aint oriental they will not treat you properly and with respect. How sad in this day in age.

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LE

Lesly Parker

How can a Casino like this one even stay open? They seem to blame everything on the construction and why they are so bad but that is just a sorry excuse. They have the worst restaurant, waiting time is horrible and the food is made with no love, no flavor and over charged. They mistreat the workers, specially the servers and the front desk. The servers are tossed around sadly trying to help out 3-4 tables per worker and the front desk stand all day, no chairs. Poor workers need to call OSHA or someone. The 80NL is a joke, same players and they talk among themselves in either armenian or something and cheat. I jumped to the what they call Plaza games and they are worst, I walked out with about $500 in winnings,tipping my servers and front generously. Poor people. Took my winnings to San Manuel Casino and doubled up. Stay away from these cheaters.

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JI

Jim S

At hotel on business. very nice. special praise for JAMES at front desk. Hugo in maintenance, and (I think) Norma, ?? in housekeeping. give them all a raise. only neg. was, for some reason they gave me a handicaped room. not really a prob. but should have told me. maybe thats what was left, Sat. night. by the time I realized it, I didnt feel like moving. should have told me, I would have stayed anyway. minor inconvenience. LOW closet, cloths hit floor. annoying flashing strobe, ?? they said for hard of hearing, but it flashed every 5 sec. 24/7 they offered to put towell over it. you could still see it. I was tired so didnt affect me. Staff made up for it. all very polite, friendly. I stayed 2 nights,I will be back

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