Native Grill & Wings - Glendale

Reviews 3

WI

William Bond

I clicked on the new Surprise store website and I was guided to here. My apologies to the Glendale store, but please pass this along. Both me and my wife decided to support our local high school, Valley Vista who was doing a fundraiser for the cheer squad. Normally, I do not even bother to post complaints, I just do not go back to the restaurant. There are plenty of places for me to spend my money but tonight the experience was so bad that I needed to let the restaurant know my experience. There was no wait time and there was plenty of empty tables in both the restaurant and the bar and it took our server 5 minutes to greet us. I wish I had a name to go with this but we were not greeted with one and since we only saw her twice before asking for the check it seems she will remain anonymous. She asked what we would like to drink, she zoomed off without a second to pause or even ask if we wanted an appetizer. When she came back we placed our order and I inquired about the level of spiciness on the traditional wings. She claimed the mild sauce was only butter sauce and that the medium was indeed just a normal mild sauce. It turned out that the medium sauce is indeed quite spicy and not a mild but what was more egregious was that my drink was never re-filled or a check in was done after another server delivered our food. I had witnessed her coming back on the floor chewing food like she had been eating in the back, the chomping of her teeth, like a moose chewing a cudd was more than noticable at 15 feet. Not once did she check our table, but she checked in with her other table 3 times during that span. The food was a different story though. I am sure the kitchen delivered a decent product but it sat and died in the expeditor window waiting for our inattentive server. It came to the table luke warm and soggy. I had wings and my wife had a potpie. She could easily touch her white ceramic dish that the potpie was cooked in, which is a clear indicator that it was not thoroughly heated or was left to die in the window. The manager did stop by and ask if our meal was ok but our server quickly interjected herself between the table and the manager and said she was just giving us our check. The manager did not even check to see if we had something to say, she just left. I guess she had filled her quota of table checks and didnt need to know anything else. The most shocking thing that disturbed me was that our server did not even ask to box up our UNEATEN food. She quickly took my platter of wings and moved to her POS and began going in and modifying the check. Maybe she was still hungry after her quick snack at the expense of our hot dinner, I do not know the answer to that. However, I do know the answer to this question. Will I go back? No, I will not. It is a poorly run, terribly trained and managed as a new store. Anytime that the servers have the power to shoo away a manger from customers there is horrible things going on, plain and simple. Like stated before, poorly trained and poorly managed. To see if management even cares, our dinner experience was between 6:15 to 7:15 on 2-26-14 and my total bill was 29.99 with a two dollar tip. You can look it up in the system to see if it was modified because I can tell you there was no credit given to me by the manager. To the owner and operater of the Surprise store, check your store out more often, take a deeper look at the amount of nightly voids/credits/refunds and it will confirm what is truly going on in your store.

DA

David Doehring

Normally, everything is great at the Native. Bartenders are friendly and know what my wife and I drink... We go in to watch football for a "date night" on Mondays. Super Bowl 48 was a different story all together. I love to cook and figured Id make some wings at home. I changed my mind because I wanted to relax instead of cook. I called in a to go order and thats when the nightmare started. I placed my order and she said the wings would be ready in about 20 minutes. Upon arriving at the hostess stand, I was greeted and I paid for my order. The hostess said "Ill be right back with that..." She then took, what sounded like a personal call (I assume... since she answered the phone "Hey!" then began to talk quietly as if she didnt want anyone around her to hear what she was saying) which lasted about 2 minutes... After she hung up the phone, she then helped another customer, who had just walked in, that was looking for a gift card. The lady purchasing a gift card couldnt find her wallet in her purse, then after 30 seconds or more pulled out an expired credit card... the hostess informed her that the card was expired... so the lady fumbled to get another card. After the lady produced a second card, the hostess ran the card and handed it back without even looking at ID or double checking the signature... So now after Ive paid and been waiting for almost 10 minutes, the hostess tells someone else to check on my order... He comes back and doesnt say anything loud enough for me to hear... the hostess then goes to the kitchen to check and bag my order. After another 5 minutes, she returns with my order in bags all tied up... She didnt double check my order in front of me or offer me any to go condiments or napkins. Since Ive been in the food industry for many years, Im very critical of these things and was not happy with the service... This is were it gets good... I get to my truck to unbag the order and check to make sure everything was OK... The one thing the hostess did right, was to quadruple tie the bag handles so that not even a starving raccoon could get into these bags. Without opening the bags, I saw that she gave me 4 to go size ranches for my 42 wings, I was going to use the blue cheese at my house, so I was not worried... Though there were no celery sticks either, I was not concerned because I had carrots and celery prepared at home. Upon arriving at my house I was able to force my way into the bags and retrieve my wings. Everything was there except the flavor. None of the 4 flavors were even close to how they normally taste, but I had plenty of cold beer so I said forget it and ate away at these less than mediocre wings. If I didnt already have 2 beers down by the time I started eating I would have went back for a full refund. In closing, I will be perfecting my wing recipe and not giving anymore business to the Native New Yorker.

MI

MissLovely Ceci

If I can give no stars I would but since I have to fine but this location has Horrible service this is the second time having bad service at this location and wont come back to this location at all but I still will leave a comment so at least management can fix the customer service to better for customers that come in and fix the problems that customers complain about! Now Ive always had tip my waiter no matter what even if the service was bad still leave something but everything that happened yesterday was not even worth a dollar to give! This place Needs better service and hire more waitresses or something and not let the bar staff waitress any tables because the bar is to busy for them to be waitressing! We had a Dirty table when we sat down so were the seats I asked our server if she can whip it down our table then had an attitude about it! We also had seats were also dirty was very uncomfortable and I didnt even want to ask if she can whip down the seats because the attitude she had! Our server didnt even take our order made someone else do it after we waited for about 20 minutes for our orders to be taken! The wings took forever to come out and the wings were dry didnt have a lot of sauce, were also Cold and when they came out didnt even want to send them back because how long the back took to fix one of the appetizer so I didnt want to complain and when they gave us our bill that took forever had to go ask the front if she can check me out because didnt want to deal with our server anymore but then our server took our bill! Again not the bartender fault because its management job to hire more servers and to provide good customer service but her attitude that she had didnt make it better and Ive would tipped her if she was a lot more professional about our service or at least explained that shes going to working the bar and taking our table so we would at least know and she didnt have such an attitude!